It has been almost 3 months since I ordered a light from GearBest, I have not received it and they have not been replying to my emails. I am not a “Happy Camper”,
you should contact Gearbest here on BLF. they might be able to help.
Create a ticket at GB, my experience is that they will reply to that. Prepare yourself with the fact that most of the time they will not make a full refund if you did not pay extra for registered shipping, which seems to be part of their terms and conditions when ordering from GB.
Otherwise start a paypal dispute
Screw gearbest, start a PayPal dispute, get your money back, shop elsewhere
Sounds like the right thing to me.
Just relax, then PM csgearbest here on BLF and see what you get for reaction.
Open a ticket before that and send the number of that with the pm
Sure it will work out.
Yes, open an actual ticket (don’t just email them). They always reply to me within 24 hours - overnight due to the time difference. If you are online at the same time they are active, I’ve had reps reply to me within 5-10 minutes.
Do that FIRST. Then, if they aren’t handling it well proceed to PayPal dispute. You have 6 months to open a PP dispute.
Also, I recommend that if you order from GB to just pay for the “Priority Line” shipping. It always gets to me in <= 2 weeks. The “free” shipping is garbage and I never get stuff that way.