Ok...GearBest is officially getting on my nerves!

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Zebretta
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Ok...GearBest is officially getting on my nerves!

Your view obviously may differ…and on previous orders I was very satisfied with GB…but my oh my things changed on this order!

GearBest tracking is the worse of ANY vendor I have ever dealt with.

They “eventually” gave me a tracking number for my order 6 days after I placed it (and paid for express shipping btw). It took a week for them to process and claim they had shipped the order.

Finally, the order says “shipped”. Ok…great… so I go to check the shipment…..nada….can’t find anything on it anywhere with the number they gave so I contact customer service…

They respond the next day that the order has been shipped and give me the SAME tracking number again….checked it again…nada. Checked it the next day…nada….and the next day…nada….

So at this point it’s been 9 days (paid for express shipping) and they either cannot prove it shipped or flat out refuse to provide proof that the item has shipped.

Starting to get a bad taste in my mouth from GearBest.
I’ll be considering this next time I want to order something.

Booooooooooo GearBest !!!!! Facepalm

Pete7874
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Who is the shipping carrier? If it’s International Bridge, then they have their own website for tracking that works best.

FyI, i have a light coming in from GB right now. Placed order on 6/7. Its arriving on 6/16.

With that said, given the number of orders they process, i would not be surprised if once in a while something goes wrong.

gearbest
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Sorry to make you in trouble.

Please give me your order number, I will check which shipping method you selected and which products in your package.

Some ways are really in bad condition.

I am always here in BLF forum, if you got something unsatifying from service center, please turn to me.

I will do my utmost to help you out.

If there is special shipping way for your package, I will try to contact with the official shipping company for further info.

Do not worry, I am a marketing person, I am, also, a Gearbest representative in the forum.

Any comments will be appreciated to my inbox. 100 messages, 1000messages or more, I will never say no to your advice. I will take full responsibility for Gearbest distinguished customers.

Please do not worry anout the issue and give me the order number to my inbox.

Thank you,

Gearbest

mrheosuper
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That’s why i prefer BG more than GB
I Hate NL post, it’s slow, and their tracking code is useless(even i paid extra for tracking code)
On the other hand, i have good experience with China Post. It’s faster(about 1-2 weeks faster), and their code update more frequently

Forgot my pen

L4M4
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mrheosuper wrote:
I Hate NL post, it’s slow, and their tracking code is useless(even i paid extra for tracking code)

Depends on where you live.
PostNL ist pretty fast for me in germany – under 10 days is normal.
Plus the package doesn’t get checked by german customs Wink
For tracking I always use http://17track.net/ – the tracking on shopping sites is always a few days behind.
MILSPEC
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Gearbest tracking has always worked for me. At times, even packages without tracking can be tracked. I ordered approx. 50 items in the last 6-7 months and nothing went missing.

Obviously there is always a case where something can happen when shipping items from overseas. But that can happen with any vendor?

mrheosuper
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L4M4 wrote:
mrheosuper wrote:
I Hate NL post, it’s slow, and their tracking code is useless(even i paid extra for tracking code)

Depends on where you live.
PostNL ist pretty fast for me in germany – under 10 days is normal.
Plus the package doesn’t get checked by german customs Wink
For tracking I always use http://17track.net/ – the tracking on shopping sites is always a few days behind.

i live just under china, and just above Singapore, their main 2 warehouse

Forgot my pen

polarweis
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GB ships with NL post. I live in NL and it takes 10 weeks to get here LOL.

"It wouldn’t be so bright if there wasn’t a shadow every once in a while." - Jason Mraz

Itsme
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1 of my orders from July just showed up and 1 order from July is still not here (both over 60 calendar days or 45 business days to Canada). BRUTAL! Then when I put in a complaint I was made to feel that it must be my fault for not putting in the correct shipping information and/or that I have not contacted my local postal carrier enough about my orders. To their credit, I was given 50 points which is equal to 1USD for my inconvenience. One time when I chose expedited shipping (via DHL at almost 20.00 CDN) for 2 lights, I was notified that 1 light shipped and the other didn’t (after they took my money for shipping). I wouldn’t have paid that amount to have only 1 light shipped. At this point I doubt that I will ever deal with gear best in the future. Hope that others have better experiences with gear best, because as the original poster said, gear best is officially getting on my nerves.

Just my thoughts

rizky_p
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china tracking seems to be going down the drain recently especially SG, CN, and HK Post.

stephenk
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No issues with tracking to Australia from either GB or BG.

desmondkun
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Lately, for me, fasttech is very much worse than this.

Take care of your flashlight and your flashlight will take care of you.

L4M4
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desmondkun wrote:
Lately, for me, fasttech is very much worse than this.

For me it’s this order:

BG -> GB -> AliE -> Ebay -> FT

FastTech is good if you need cheap bare LEDs – but everything else is just “meh”.
They even try to cheat on you with cheap prices but very expensive shipping.
Excample: https://www.fasttech.com/products/0/10037722/8187300-w8-wood-bluetooth-v...
$14.05 Product, cheapest shipping to germany is $15.84…

GearBest has a very nice variety of knifes and mostly good prices – with coupons from the BLF they surely know how to amaze (4 30Q for under 15$ or so)

myflashguy
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i hv no problem with BG & GB delivery so far. As long as it reaches me not exceeding 4 weeks I o.k. But sometimes order do get cancel & refunded but its o.k as long as they’re not sending empty boxes I hv no problem. I’m a very patience man Smile

gearbest
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polarweis wrote:
GB ships with NL post. I live in NL and it takes 10 weeks to get here LOL.
Facepalm Facepalm Facepalm Dear, NL Post is the common shipping way to most countries, we have to wait for long time.

If the delivery time is delayed, Dear, do not hesitate to let us know, or ask for the dealine delivery time from the service center, you can ask for proper explaination, then Big Smile

gearbest
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myflashguy wrote:
i hv no problem with BG & GB delivery so far. As long as it reaches me not exceeding 4 weeks I o.k. But sometimes order do get cancel & refunded but its o.k as long as they’re not sending empty boxes I hv no problem. I’m a very patience man Smile

Haha, Thumbs Up But, to some degree, we remind you of your customers rights to protect yourself Star

gearbest
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Itsme wrote:
1 of my orders from July just showed up and 1 order from July is still not here (both over 60 calendar days or 45 business days to Canada). BRUTAL! Then when I put in a complaint I was made to feel that it must be my fault for not putting in the correct shipping information and/or that I have not contacted my local postal carrier enough about my orders. To their credit, I was given 50 points which is equal to 1USD for my inconvenience. One time when I chose expedited shipping (via DHL at almost 20.00 CDN) for 2 lights, I was notified that 1 light shipped and the other didn’t (after they took my money for shipping). I wouldn’t have paid that amount to have only 1 light shipped. At this point I doubt that I will ever deal with gear best in the future. Hope that others have better experiences with gear best, because as the original poster said, gear best is officially getting on my nerves.

Just my thoughts

Dear, still there? Tomorrow I will be offline, But I hope I can handle the case as soon as I can.

gearbest
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Itsme wrote:
1 of my orders from July just showed up and 1 order from July is still not here (both over 60 calendar days or 45 business days to Canada). BRUTAL! Then when I put in a complaint I was made to feel that it must be my fault for not putting in the correct shipping information and/or that I have not contacted my local postal carrier enough about my orders. To their credit, I was given 50 points which is equal to 1USD for my inconvenience. One time when I chose expedited shipping (via DHL at almost 20.00 CDN) for 2 lights, I was notified that 1 light shipped and the other didn’t (after they took my money for shipping). I wouldn’t have paid that amount to have only 1 light shipped. At this point I doubt that I will ever deal with gear best in the future. Hope that others have better experiences with gear best, because as the original poster said, gear best is officially getting on my nerves.

Just my thoughts

I got your problem:

1. 1 order from July is still not here

Dear, would you mind giving me the order number and ticket number by PM?

I will confirm about the shipping address which is right or not.

I will ask about the deadline delivery time about your package, if overed, then you can ask for full refund, Dear.

2. One time you selected expedited shipping via DHL 20.00 CDN for 2 lights,1 light shipped and the other didn’t. And we did not return your shipping cost.

The same way, your order number + Ticket number by PM, Please, so I can locate some info about your problem, and find proper solutions for you.

Personally, we may return parts of your shipping cost, but none?

PS. Dear all, please!!! If you have any peoblems, please contact with us and cope with the problem as soon as we can.

adsum
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Usually everything has been going fine with GB but now it has been nearly a month when I made a return shipment for a faulty device under warranty and still waiting for my refund. Still no word at all from support.

Also I tried to ask from GB support if I could get my refund to my Paypal account I used to pay for my purchase but they just kept talking about GB wallet and did not give me straight answers despite several times I asked.

Since this was some $130 purchase I don´t want to wait very much longer.

gearbest
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adsum wrote:
Usually everything has been going fine with GB but now it has been nearly a month when I made a return shipment for a faulty device under warranty and still waiting for my refund. Still no word at all from support.

Also I tried to ask from GB support if I could get my refund to my Paypal account I used to pay for my purchase but they just kept talking about GB wallet and did not give me straight answers despite several times I asked.

Since this was some $130 purchase I don´t want to wait very much longer.

Hi, Dear, I am here:) I got you wanna get refund, but Gearbest staff only promised to give refund to your GB Wallet??

your order number and ticket number, please, especially your ticket number,

let me check who dealt with the problem, why he or she never give you direct answer, fter confirmation, we here, give you direct answer.

Thank you for your feedback, enjoy your weekend:)

adsum
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gearbest wrote:
adsum wrote:
Usually everything has been going fine with GB but now it has been nearly a month when I made a return shipment for a faulty device under warranty and still waiting for my refund. Still no word at all from support.

Also I tried to ask from GB support if I could get my refund to my Paypal account I used to pay for my purchase but they just kept talking about GB wallet and did not give me straight answers despite several times I asked.

Since this was some $130 purchase I don´t want to wait very much longer.

Hi, Dear, I am here:) I got you wanna get refund, but Gearbest staff only promised to give refund to your GB Wallet??

your order number and ticket number, please, especially your ticket number,

let me check who dealt with the problem, why he or she never give you direct answer, fter confirmation, we here, give you direct answer.

Thank you for your feedback, enjoy your weekend:)

Hi,thanks for your reply!

I was first only given 3 options for a refund and straight to Paypal option was not among them so it was unclear if that could be done.

Your GB customer service was friendly but left many open questions.I never got an answer if I would be refunded the return shipping under warranty because if I don`t receive what I originally paid for,I don`t want to be paying 25€ which was the cost of the return shipping method the customer service wanted me to use for an item I cannot use.

I will send you a PM with the info.

Thanks!

atbglenn
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I wasn’t going to say anything, but the purchase made July 28th Order No.:WW1707281253175890 (A Skilhunt H03) was missing the packet that contains the spare o-rings and plastic non-magnetic piece the replaces the magnet. I sent an email to Skilhunt and they were no help at all. They told me to contact Gearbest. So here I am Gearbest. Are you going to help me?

Boycott Nike

Streamer
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Oh Glenn....here ya go.... just for you while ya wait.  

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Streamer wrote:

Guess what, they never responded. I’m not in the least surprised.

Boycott Nike

Streamer
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Ohhh..but you have to “think in sync” with the music…lmao.. Good Luck !

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Streamer wrote:
Ohhh..but you have to think in sync with the music…lmao.. Good Luck !

Nothing is in sync with GearBest

Boycott Nike

gearbest
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atbglenn wrote:
I wasn’t going to say anything, but the purchase made July 28th Order No.:WW1707281253175890 (A Skilhunt H03) was missing the packet that contains the spare o-rings and plastic non-magnetic piece the replaces the magnet. I sent an email to Skilhunt and they were no help at all. They told me to contact Gearbest. So here I am Gearbest. Are you going to help me?

Hi, Dear, sorry, missed the important info last week Facepalm

Thank you for your sharing about your order number.

I will confirm something with my inner-staff about your package.

And Dear, you will got a email form the service center to confirm about your package info.

Actually, all about the package solution, I am in, trust me, I am stand the same side of you.

Hope you can provide some evdence the service center request since we have to provide evidence to the supplier Skilhunt, hope you can understand.

Best Regards,

Gearbest Rep.

Persechini
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I just got a refund for a Nitecore TIP that has not arrived after more than 90 days, I also got through a lot of standard responses asking for my address (which could they have, it’s in my account, and I have marked items as arrived before), to check with local post office (never helps, but I do anyways), and then offering reshipping (another 90 days? no, thanks), then offering store credit and then finally offering original payment refund (paypal in this case), which I took. I have had itens not arrive before from other store, usually after the 90 day mark it means it’s lost for good. I can’t say I’m not satisfied with the end result as I got my refund, but I found Gearbest’s handling a lot lacking. They have my address, the tracking number, the date of purchase, and my complaint, they could at least offer to reship, refund and give store credit in the same message instead of delaying. In this aspect, my refunds from aliexpress had always run smoother.

That said, I think this has a lot more to do with shipping method than anything else, most of the items I had lot in transit from GB and AE where using less know shipping methods that could only be tracked in some obscure site (the ones neither cainiao nor 17tracks not muambator would recognize)

In my Tree

My collectionEmisar: D4 / D1 / D4 (broken) ― Convoy: C8 Clear / S2+ Clear / S2+ / S2+ UV / S6 ― Nitecore: Tube / Thumb / Concept 1 / HC30 / HC33 / TIP / TIP CRI / TINI ― Lumintop: Tool AAA / Tool AA / HLAAA / EDC05 ― Sofirn: SF10 / SF12 / SF12 / SF14 / SF14 / SF14 / SP10A / SP10A (gifted) ― Jaxman: E3 ― UTorch: UT01 ― Trustfire: Z2 ― Skyfire: SF-065 (trashed)

gearbest
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Persechini wrote:
I just got a refund for a Nitecore TIP that has not arrived after more than 90 days, I also got through a lot of standard responses asking for my address (which could they have, it’s in my account, and I have marked items as arrived before), to check with local post office (never helps, but I do anyways), and then offering reshipping (another 90 days? no, thanks), then offering store credit and then finally offering original payment refund (paypal in this case), which I took. I have had itens not arrive before from other store, usually after the 90 day mark it means it’s lost for good. I can’t say I’m not satisfied with the end result as I got my refund, but I found Gearbest’s handling a lot lacking. They have my address, the tracking number, the date of purchase, and my complaint, they could at least offer to reship, refund and give store credit in the same message instead of delaying. In this aspect, my refunds from aliexpress had always run smoother.

That said, I think this has a lot more to do with shipping method than anything else, most of the items I had lot in transit from GB and AE where using less know shipping methods that could only be tracked in some obscure site (the ones neither cainiao nor 17tracks not muambator would recognize)

Hi, Dear Customer, I am happy here to hear something from you for Gearbest service center improvement advice.

I asked about some of them about their normal way in communication with our Gerabest customers in refund or replacement.

They said, different prople prefer different ways of refund, some would like points, some prefer giftcard, some ask for replacement, or so.

They hold the view: Customers have no time to read about some terms and conditions, so we simplify all possible ways we can help, so we list solution 1, 2 or 3…

……

Hope Dear all, we can kindly understand Facepalm all of us do not wanna waste of our time,

Dear all, after you read about terms and conditions, you can copy some as evidence, and send to the service center staff and say, I prefer the way, I decide.

Then they can catch the focus, and follow your way.

In conclusion, Dear, sorry for our complex preocedure about service terms and conditions.

Hope you can read the terms and conditions before you open a ticket, and you can ask for the way you prefer, they shall follow your choice.

If you are not busy, then you can follow Gearbest service center, step by step, they are ready to help you, always.

Thank you for your klind support and better understanding to them, thank you!

adsum
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gearbest wrote:

Hi, Dear, I am here:) I got you wanna get refund, but Gearbest staff only promised to give refund to your GB Wallet??

your order number and ticket number, please, especially your ticket number,

let me check who dealt with the problem, why he or she never give you direct answer, fter confirmation, we here, give you direct answer.

Thank you for your feedback, enjoy your weekend:)

Update to my case: Gearbest representative here did exactly what promised and got my Paypal account refunded after weekend. Thank you for that

atbglenn
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gearbest wrote:
atbglenn wrote:
I wasn’t going to say anything, but the purchase made July 28th Order No.:WW1707281253175890 (A Skilhunt H03) was missing the packet that contains the spare o-rings and plastic non-magnetic piece the replaces the magnet. I sent an email to Skilhunt and they were no help at all. They told me to contact Gearbest. So here I am Gearbest. Are you going to help me?

Hi, Dear, sorry, missed the important info last week Facepalm

Thank you for your sharing about your order number.

I will confirm something with my inner-staff about your package.

And Dear, you will got a email form the service center to confirm about your package info.

Actually, all about the package solution, I am in, trust me, I am stand the same side of you.

Hope you can provide some evdence the service center request since we have to provide evidence to the supplier Skilhunt, hope you can understand.

Best Regards,

Gearbest Rep.

Thanks for responding. Hopefully you can send me these missing items. BTW, I love the headlamp.

Boycott Nike

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