did you pay with paypal, maybe you can ask for refund, this is unacceptable
they don’t know how hard is it to reflow a led on this huge MCPCB

mrheosuper wrote:

did you pay with paypal, maybe you can ask for refund, this is unacceptable
they don’t know how hard is it to reflow a led on this huge MCPCB

Perhaps you can ask for a new ledboard with leds already reflowed? With a hefty solder iron you can solder the ledwires, and you have a chunk of copper with a bunch of nice emitters spare to pay for the trouble you had.

if you are not happy with reflowing a new LED

It is not acceptable BG asks a normal customer to do a reflow on a multi emitter board

Ask them for replacement MCPCB

tell them that such an LED on a star cant be soldered with an iron, reflow needs a special oven and solder paste

Lexel wrote:

tell them that such an LED on a star cant be soldered with an iron, reflow needs a special oven and solder paste

I dont understand how they even can offer that as an option.

The amount of people who can do it or want to do it to a 80-100$ multi emitter light has to be like…. 3 people?

I reflow a few leds, but on a board that size………not gona happen.

Banggood needs to understand that not all flashlight buyers are able or even interested in moding/repairing lights. I would go so far as to guess more than 80% of their customers have no soldering equipment at all, and expect to simply insert batteries and use their lights.

Watching this, as I have a pair of MF-02’s and some other stuff coming from Banggood.

For reflow of this big star you need a heatplate or a plate you heat with a gas burner

I got myself a regulated heatplate
The good thing about such a controller it can calibrate itself to the heat elements and mass it heats up

To cool the stuff down I use a small can with cold water

light is defective, do dispute paypal, banggood is a joke these days… u did not buy a DIY flashlight kit, even if 1 led of all those multiple is dead it is dead and nothing else, its a pain in the ass id imagine to do that yourself thats even a joke they even suggest that.. u dont buy a new flashlight to have to solder a new led because u got a defetive one.. they must cover that and send the broken on to the manufacturer..

After receiving empty box, with double accessories but without Thorfire flashlight inside,it took me almost a month dealing with BG customer service, recording video, taking pictures etc. …
Eventually I give up and raised PayPal dispute, got my money in a week!!

their CS is a joke… file a paypal claim and escalate it to a dispute

you will receive a full refund

NikolaS wrote:

After receiving empty box, with double accessories but without Thorfire flashlight inside,it took me almost a month dealing with BG customer service, recording video, taking pictures etc. … Eventually I give up and raised PayPal dispute, got my money in a week!!

“If we send you 10 meter of 3D print wire, are you able to 3D print the missing flashlight yourself?”

u should always pay with paypal, in case something goes wrong u can file a dispute and they cant send joke replies like that to fix yourself..

the problem here is you actually read what they sent ..they didn’t bother to do that to you. i think this is all done to weed out the buyers who are actually out to screw them . It would normally go …send us pictures /send us videos send us a letter from your postmaster ,,,can you accept another broken flashlight as a replacement ? how ‘bout a cookie ? 5 weeks later 2% die ….5% forget they bought a light..7% take the free led offer(thinking they can fix it )…..8% stop scamming for a free light … 10% get discouraged and just chalk it up to a bad Chinese experience ..15% are in the hospital because their wives found out they bought another flashlight that cost over $80.00….50% file a claim/dispute and 3% are still trying to figure out how any of this makes any sense ..just write them back every day and don’t make worry sense to be in happiness that light money spending

CS posts like this really p!ss me off. I never give anymore then one reply. After that it is sent to paypal.

If you don’t, they will send you around the twist.

CS people want to keep the customers (happy) and also the company.
They are assisted by a lot of scripts, often created to keep customer fraude to a minimum.
At complaints they start with the lowest bid possible.
Which will rise when the customer rejects that bid for a good reason.
Apart from the language barrier, there is another aspect to consider.

I think I am not the only person who prepares himself for a buy by reading as much as possible about it.
Which means I know quite a lot about a few lights and practically nothing about their other lights.
And I don’t care a bit about the rest of the 50,000 items, from E-bikes and garden equipment to clothes and XXX-toys.
This is not an average brick and mortar store with 2,000 items where pop & mom have spent the better half of their lives.
I really doubt if the average CS-person realises that a multi-emitter ledboard is not a DIY-job for the faint harted.
But I do think they will realise that, provided you give them adequate information.

BTW I am not on anyone’s payroll in any way and have rejected several suggestions in that direction with the answer that I only want to be a satisfied customer.

I fought GB for about 3 weeks and they did the same thing in the beginning, $5 refund for a near $100 product. And they finally agreed to do a resend but want me to pay a handling fee of $50 or something bigger. Fought them for another week or so they FINALLY agreed to do a free resend… GB and BG these days really dropped their CS standards big time…

I’ve had two faulty lights from banggood with both satisfactory outcomes.

Like Noop i had a faulty MF01 head and they sent me a new head out to replace the defective one.