Imalent not Trustworthy

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klrman
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Imalent not Trustworthy

I thought I would post this as I received a faulty DX80 and ordered a new head from Imalent.  New head with shipping cost me $120 USD which I was fine with.  Problem is that there is a person there who answers all emails and her name is Shellen.  That is her english name.  I had asked her very clearly and she agreed, not to send the head via a courier company as I told here they charge insanely high custom brokerage clearance fees, sometimes as much as $100.  Shellen agreed to send it via post and I thought all was fine.  I even emailed her to refund my paypal account if she can't send it by regular post, but she said no problem to send it by mail.

 

Today I get an email from her assistant that the new head was shipped yesterday with DHL from Hong Kong.  I might as well have been talking to a brick wall.  Now I have to refuse shipment and open a paypal dispute.  What a waist of time and effort.  Yes, I was warned about Imalent here at BLF, and yes, I did take the risk and purchase a light from them, and  yes it was faulty.  But I can see past all that as it can happen, especially with such a high powered light, but I can't see past their complete disregard for our agreed upon shipping method.  I wouldn't trust them enough to purchase another flashlight and I did cancel my order for a DN70.  Lesson learned with Imalent.  

Edited by: klrman on 03/11/2018 - 03:34
southland
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They should have sent you a new head free.

klrman
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I know but I was advised here that they  would not do that, so I agreed to pay for it.  I can live with that and was hoping I would be one of the lucky ones that would not get a faulty flashlight from them, but that never happened!  The thing is, they already knew I had to pay them $120 usd for the head, so I'm surprised they thought it was ok to hit me with another massive fee with the custom clearance fees from the courier company, especially since it was their light that was faulty to begin with.  The good news in all this was actually Gearbest.  They refunded me 23% of the dx80 purchase price to my Gearbest Wallet.  I thought that was very nice of them.

klrman
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Now that I think about it, no matter what we agreed on, Shellen kept asking me for my telephone number which makes me think she was going to courier it to me all along even after I asked her to refund my paypal account if she was going to do that and not send it via regular post.  I guess all the stories about Imalent really are true then overall.  

ven
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$120 USD is crazy, that is paying for the head and shipping (and more) imho. As said, they should have sent a free head to you without question(other than maybe asking for proof its failed, which of course is understandable as expensive). Imalent are one of the brands i avoid, no matter how many lumens or what they offer. If i do want a light that comes in my “risk” category(armytek would be another), and i had my mind made up. I would source local in case of any potential return . If i can not source local…………i dont risk. Thats me though ………

Hopefully all sorted out for you

ven
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$120 USD is crazy, that is paying for the head and shipping (and more) imho. As said, they should have sent a free head to you without question(other than maybe asking for proof its failed, which of course is understandable is expensive). Imalent are one of the brands i avoid, no matter how many lumens or what they offer. If i do want a light that comes in my “risk” category(armytek would be another), and i had my mind made up. I would source local in case of any potential return . If i can not source local…………i dont risk. Thats me though ………

Hopefully all sorted out for you

FPV
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If a company is large enough (think Nitecore, Olight, Imalent, ..) they could have a local support center (could be a 1 man show) in the US and potentially 1 in Europe. They can be subcontractors or 3rd parties, but unless the company is very small this should be possible?

At the very least they could have a regional logistics company handling RMA avoiding the shipping/customs problem.

klrman
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ven wrote:
$120 USD is crazy, that is paying for the head and shipping (and more) imho. As said, they should have sent a free head to you without question(other than maybe asking for proof its failed, which of course is understandable as expensive). Imalent are one of the brands i avoid, no matter how many lumens or what they offer. If i do want a light that comes in my "risk" category(armytek would be another), and i had my mind made up. I would source local in case of any potential return . If i can not source local............i dont risk. Thats me though ......... Hopefully all sorted out for you

 

Imalent is off my list for good too.  I was reasonable with them about most everything but it doesn't take too long to figure out that they run a bad show. 

moderator007
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Off my list as well. I’m not going to buy anything from a company that will not replace a faulty part for free.
Not my kind of customer service. Angry

waynestractor
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That sucks…I have a couple Imalents and really like them. We own a lighting company and do a ton of business with Chinese companies, and I know first hand how difficult they can be regarding warranty issues and not doing what they agree to do.

Fenix HP30 Headlight...Fenix LD75C...Fenix 3500mAh 18650's...Eagletac SX25A6...Armytek Partner A1 V2...Imalent DN12...Imalent D70...Utorch UT02...Convoy C8, Convoy L2 XPL HI U6 4B, Nebo Redline, Nebo Redline Blast, The typical $10 3000 lumen XML-T6 Zoomy...So far anyhow!

klrman
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2 years ago I purchased from Alibaba 2 x 12,000 lumen garage light leds, they still work, and 3 x 5000 lumen work lights.  One failed with minor use within a few months.  When I purchased them all, I got a very nice and glossy  36 month warranty card for all the lights.  Long story short, they bs'ed me to no end and pretended they did not understand my messages until I finally gave up lol.  Warranties are about as good as the paper they are written on.

moderator007
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klrman wrote:

2 years ago I purchased from Alibaba 2 × 12,000 lumen garage light leds, they still work, and 3 × 5000 lumen work lights.  One failed with minor use within a few months.  When I purchased them all, I got a very nice and glossy  36 month warranty card for all the lights.  Long story short, they bs’ed me to no end and pretended they did not understand my messages until I finally gave up lol.  Warranties are about as good as the paper they are written on.


That’s a good reason to tell your story and let others know that there is no warranty with that particular seller.
We gotta get the word out to help others.
klrman
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moderator007 wrote:
klrman wrote:

2 years ago I purchased from Alibaba 2 x 12,000 lumen garage light leds, they still work, and 3 x 5000 lumen work lights.  One failed with minor use within a few months.  When I purchased them all, I got a very nice and glossy  36 month warranty card for all the lights.  Long story short, they bs'ed me to no end and pretended they did not understand my messages until I finally gave up lol.  Warranties are about as good as the paper they are written on.

That's a good reason to tell your story and let others know that there is no warranty with that particular seller. We gotta get the word out to help others.

 

The above mentioned company was

Shenzhen OREAB Technology Co.,Ltd
(LED LIGHTING)
 
They are especially crafty.  We have had many emails back and forth for the orders etc etc, but as soon as there was a problem with one light, they remained eerily silent and then all of a sudden now and then a long time later, they would pop a msg to me on Alibaba Msg center pretending they don't know  who I am, what I ordered and so on to make themselves look good there.  

 

moderator007
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Every time I order from a new company, I do a google search looking for a review or someone telling there experience with customer service.
If I come across a few bad reports, I don’t buy from them. If no one tells their story, no one will know. You gotta love the power of the internet community.

klrman
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Your 100% right and I should have done more research at the time.  Same with Imalent really, but at least with Imalent there were enough people trying to convince me to stay away from them.  I knew I was taking a risk buying an expensive light from them that could be faulty and in my mind I was prepared to even buy a new head if that happened, which I ended up doing, but I wasn't prepared for the nonsense after that with the shipping scam.  I thought that was an extra low blow and that's when I decided to forget about them for good for any future orders.  They have no ethics at all.

moderator007
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I have banned Dealextreme from my life for some of the same reason. They will never get a cent more of my money.

klrman
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Thanks for the heads up on DX.  Never used them, but now I have a good reason not to 

hIKARInoob
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Have you contacted Shellen from Imalent about this?

klrman
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Yes.  After I got their email that they sent it by DHL, I sent a few emails to Shellen and said I opened a paypal dispute.  This morning I got an email from her assistant Jasmine to please not reject the package when it arrives at my house and to tell them the custom and brokerage fees and they will refund me that.  I have to think about it as I am not really sure they will do that, especially if I get one of those $100 BS fees from the courier company.  I will follow the tracking and when it passes customs, I will call DHL and ask them the total amount they want to charge me and go from there.

dealgrabber2002
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klrman wrote:

Yes.  After I got their email that they sent it by DHL, I sent a few emails to Shellen and said I opened a paypal dispute.  This morning I got an email from her assistant Jasmine to please not reject the package when it arrives at my house and to tell them the custom and brokerage fees and they will refund me that.  I have to think about it as I am not really sure they will do that, especially if I get one of those $100 BS fees from the courier company.  I will follow the tracking and when it passes customs, I will call DHL and ask them the total amount they want to charge me and go from there.

I would just reject it and get my money back. Some companies give money back in store credits. Which is stupid, meaning you have to spend money at their store.

The store I will avoid is Gearbest. Read lots of negative review about them.

klrman
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Right now I would just prefer my money back and be done with it really.

hIKARInoob
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klrman wrote:

Right now I would just prefer my money back and be done with it really.

There is another reason I believe this might be a good idea. I believe once you’ve closed a dispute you cannot re-open it. So you cannot use Paypal dispute for warranty purpose should your light fail in the first couple of days or couple of weeks of use after you’ve closed it.

klrman
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That would top it off wouldn't it, if Imalent sent me another faulty head that starts to go bad after a short while lol.

hIKARInoob
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klrman wrote:

That would top it off wouldn’t it, if Imalent sent me another faulty head that starts to go bad after a short while lol.

… or just the battery tube.

klrman
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Haha.  This is my first battery pack light, maybe my last too.

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I have never own an imalent light. I dont think i will own one after hearing all the stories.. example, led cant be replaced, and head is glued.. charging port get hot. Any exchange have to deal with sending it back to china. I even heard they want a video proof of the defective lights.. at last, getting your refund is too much hassel too.

klrman
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hIKARInoob wrote:
klrman wrote:

That would top it off wouldn't it, if Imalent sent me another faulty head that starts to go bad after a short while lol.

... or just the battery tube.

 

Well, I accepted the new dx80 head that I paid $120 usd for and guess what?  Yep, it's faulty too with the exact same problem

of one led only half lit.  I had asked Shellen to please make sure the head gets tested before sending it out but what's the point

anymore even talking to them 

moderator007
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I hate it for ya Kirman, maybe time to pack it up and cut your losses.

klrman
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I was thinking exactly the same thing.  Not worth waisting my time anymore on it.  If it stays at only one or two leds failing, then visually I wouldn't notice anyway so why bother, it's time to move on and enjoy the light instead of nitpicking it.

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I think moderator007 means that you should push the PayPal case through and get your money back. That’s what I would do. You’ve already been much more patient with Imalent than I would be.

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Shoot a youtube video of why you shouldn't buy an Imalent. Title it  Imalent flashlight EXPLODES  so you get a lot of clickbait hits. Explain the whole situation, what it cost you, and what they put you through. Then take it out on the concrete driveway and smash the hell out of it with a sledge hammer.

You'll get satisfaction as you watch the view counter rise

 

take the battery out first

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