Imalent not Trustworthy

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klrman
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Imalent not Trustworthy

I thought I would post this as I received a faulty DX80 and ordered a new head from Imalent.  New head with shipping cost me $120 USD which I was fine with.  Problem is that there is a person there who answers all emails and her name is Shellen.  That is her english name.  I had asked her very clearly and she agreed, not to send the head via a courier company as I told here they charge insanely high custom brokerage clearance fees, sometimes as much as $100.  Shellen agreed to send it via post and I thought all was fine.  I even emailed her to refund my paypal account if she can't send it by regular post, but she said no problem to send it by mail.

 

Today I get an email from her assistant that the new head was shipped yesterday with DHL from Hong Kong.  I might as well have been talking to a brick wall.  Now I have to refuse shipment and open a paypal dispute.  What a waist of time and effort.  Yes, I was warned about Imalent here at BLF, and yes, I did take the risk and purchase a light from them, and  yes it was faulty.  But I can see past all that as it can happen, especially with such a high powered light, but I can't see past their complete disregard for our agreed upon shipping method.  I wouldn't trust them enough to purchase another flashlight and I did cancel my order for a DN70.  Lesson learned with Imalent.  

Edited by: klrman on 03/11/2018 - 03:34
southland
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They should have sent you a new head free.

ven
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$120 USD is crazy, that is paying for the head and shipping (and more) imho. As said, they should have sent a free head to you without question(other than maybe asking for proof its failed, which of course is understandable as expensive). Imalent are one of the brands i avoid, no matter how many lumens or what they offer. If i do want a light that comes in my “risk” category(armytek would be another), and i had my mind made up. I would source local in case of any potential return . If i can not source local…………i dont risk. Thats me though ………

Hopefully all sorted out for you

ven
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$120 USD is crazy, that is paying for the head and shipping (and more) imho. As said, they should have sent a free head to you without question(other than maybe asking for proof its failed, which of course is understandable is expensive). Imalent are one of the brands i avoid, no matter how many lumens or what they offer. If i do want a light that comes in my “risk” category(armytek would be another), and i had my mind made up. I would source local in case of any potential return . If i can not source local…………i dont risk. Thats me though ………

Hopefully all sorted out for you

FPV
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If a company is large enough (think Nitecore, Olight, Imalent, ..) they could have a local support center (could be a 1 man show) in the US and potentially 1 in Europe. They can be subcontractors or 3rd parties, but unless the company is very small this should be possible?

At the very least they could have a regional logistics company handling RMA avoiding the shipping/customs problem.

moderator007
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Off my list as well. I’m not going to buy anything from a company that will not replace a faulty part for free.
Not my kind of customer service. Angry

waynestractor
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That sucks…I have a couple Imalents and really like them. We own a lighting company and do a ton of business with Chinese companies, and I know first hand how difficult they can be regarding warranty issues and not doing what they agree to do.

Fenix HP30 Headlight...Fenix LD75C...Fenix 3500mAh 18650's...Eagletac SX25A6...Armytek Partner A1 V2...Imalent DN12...Imalent D70...Utorch UT02...Convoy C8, Convoy L2 XPL HI U6 4B, Nebo Redline, Nebo Redline Blast, The typical $10 3000 lumen XML-T6 Zoomy...So far anyhow!

klrman
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2 years ago I purchased from Alibaba 2 x 12,000 lumen garage light leds, they still work, and 3 x 5000 lumen work lights.  One failed with minor use within a few months.  When I purchased them all, I got a very nice and glossy  36 month warranty card for all the lights.  Long story short, they bs'ed me to no end and pretended they did not understand my messages until I finally gave up lol.  Warranties are about as good as the paper they are written on.

moderator007
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klrman wrote:

2 years ago I purchased from Alibaba 2 × 12,000 lumen garage light leds, they still work, and 3 × 5000 lumen work lights.  One failed with minor use within a few months.  When I purchased them all, I got a very nice and glossy  36 month warranty card for all the lights.  Long story short, they bs’ed me to no end and pretended they did not understand my messages until I finally gave up lol.  Warranties are about as good as the paper they are written on.


That’s a good reason to tell your story and let others know that there is no warranty with that particular seller.
We gotta get the word out to help others.
klrman
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moderator007 wrote:
klrman wrote:

2 years ago I purchased from Alibaba 2 x 12,000 lumen garage light leds, they still work, and 3 x 5000 lumen work lights.  One failed with minor use within a few months.  When I purchased them all, I got a very nice and glossy  36 month warranty card for all the lights.  Long story short, they bs'ed me to no end and pretended they did not understand my messages until I finally gave up lol.  Warranties are about as good as the paper they are written on.

That's a good reason to tell your story and let others know that there is no warranty with that particular seller. We gotta get the word out to help others.

 

The above mentioned company was

Shenzhen OREAB Technology Co.,Ltd
(LED LIGHTING)
 
They are especially crafty.  We have had many emails back and forth for the orders etc etc, but as soon as there was a problem with one light, they remained eerily silent and then all of a sudden now and then a long time later, they would pop a msg to me on Alibaba Msg center pretending they don't know  who I am, what I ordered and so on to make themselves look good there.  

 

moderator007
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Every time I order from a new company, I do a google search looking for a review or someone telling there experience with customer service.
If I come across a few bad reports, I don’t buy from them. If no one tells their story, no one will know. You gotta love the power of the internet community.

moderator007
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I have banned Dealextreme from my life for some of the same reason. They will never get a cent more of my money.

klrman
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Thanks for the heads up on DX.  Never used them, but now I have a good reason not to 

hIKARInoob
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Have you contacted Shellen from Imalent about this?

klrman
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Yes.  After I got their email that they sent it by DHL, I sent a few emails to Shellen and said I opened a paypal dispute.  This morning I got an email from her assistant Jasmine to please not reject the package when it arrives at my house and to tell them the custom and brokerage fees and they will refund me that.  I have to think about it as I am not really sure they will do that, especially if I get one of those $100 BS fees from the courier company.  I will follow the tracking and when it passes customs, I will call DHL and ask them the total amount they want to charge me and go from there.

dealgrabber2002
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klrman wrote:

Yes.  After I got their email that they sent it by DHL, I sent a few emails to Shellen and said I opened a paypal dispute.  This morning I got an email from her assistant Jasmine to please not reject the package when it arrives at my house and to tell them the custom and brokerage fees and they will refund me that.  I have to think about it as I am not really sure they will do that, especially if I get one of those $100 BS fees from the courier company.  I will follow the tracking and when it passes customs, I will call DHL and ask them the total amount they want to charge me and go from there.

I would just reject it and get my money back. Some companies give money back in store credits. Which is stupid, meaning you have to spend money at their store.

The store I will avoid is Gearbest. Read lots of negative review about them.

klrman
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Right now I would just prefer my money back and be done with it really.

hIKARInoob
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klrman wrote:

Right now I would just prefer my money back and be done with it really.

There is another reason I believe this might be a good idea. I believe once you’ve closed a dispute you cannot re-open it. So you cannot use Paypal dispute for warranty purpose should your light fail in the first couple of days or couple of weeks of use after you’ve closed it.

klrman
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That would top it off wouldn't it, if Imalent sent me another faulty head that starts to go bad after a short while lol.

hIKARInoob
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klrman wrote:

That would top it off wouldn’t it, if Imalent sent me another faulty head that starts to go bad after a short while lol.

… or just the battery tube.

klrman
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Haha.  This is my first battery pack light, maybe my last too.

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I have never own an imalent light. I dont think i will own one after hearing all the stories.. example, led cant be replaced, and head is glued.. charging port get hot. Any exchange have to deal with sending it back to china. I even heard they want a video proof of the defective lights.. at last, getting your refund is too much hassel too.

klrman
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hIKARInoob wrote:
klrman wrote:

That would top it off wouldn't it, if Imalent sent me another faulty head that starts to go bad after a short while lol.

... or just the battery tube.

 

Well, I accepted the new dx80 head that I paid $120 usd for and guess what?  Yep, it's faulty too with the exact same problem

of one led only half lit.  I had asked Shellen to please make sure the head gets tested before sending it out but what's the point

anymore even talking to them 

moderator007
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I hate it for ya Kirman, maybe time to pack it up and cut your losses.

klrman
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I was thinking exactly the same thing.  Not worth waisting my time anymore on it.  If it stays at only one or two leds failing, then visually I wouldn't notice anyway so why bother, it's time to move on and enjoy the light instead of nitpicking it.

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I think moderator007 means that you should push the PayPal case through and get your money back. That’s what I would do. You’ve already been much more patient with Imalent than I would be.

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Shoot a youtube video of why you shouldn't buy an Imalent. Title it  Imalent flashlight EXPLODES  so you get a lot of clickbait hits. Explain the whole situation, what it cost you, and what they put you through. Then take it out on the concrete driveway and smash the hell out of it with a sledge hammer.

You'll get satisfaction as you watch the view counter rise

 

take the battery out first

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Newlumen wrote:
I even heard they want a video proof of the defective lights..

If they accepted that and didn’t require return shipping, then like other companies that do this, it’d be great customer service. For products that are harder to demonstrate defectiveness, so accept a photo or video of it destroyed. For a mouse that might be a picture of a cord cut off.

I hope some of you are learning from this to value good domestic vendors more. They usually cost more from domestic vendors, but you’re paying for insurance in the form of customer service.

The low mode should be lower.

Reviews: Efan IMR18350 700mAh 10.5A, <a href="http://

moderator007
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@Phlogiston Not exactly.
Sometimes the trouble you have to go through to win, out ways the reward. Especially if you have to much on your to do list already.
Not that I wouldn’t try to recover something out of this deal, I just wouldn’t put forth to much effort to do so.
I have been in a similar thing before and they ask you to do this and you do. Then they will ask you to do this and that and so you do. Then finally after countless emails and a day or two between email responses they agree to send you another new item. In your mail box 2 weeks later you open it up and Bam! you have the same problem with the new item. Here you go again and most of the time you will end up getting a second or third person responding to your emails that doesn’t even bother to read all the responses to know whats going on. So you have to explain it all over to this new person, listing your order #, date purchased, your video, you uploaded the pics you sent and finally you have received your new order and you have the same problem. For them to say must be something your doing if this problem has happened twice. Could you please upload video showing problem. Here we go again. Then if they finally decide to give back your money they want you to send the product back. Purchase a box or envelope to send back in, go to post office and take the address with you, wait in line pay for the shipping and off it goes. Give them the tracking number and your refund soon follows.
.
I think before now some would have given up, if your one of those people that doesn’t like to lose, you will fight them until the end. Me, it depends on the time I have. If I’m really busy I don’t fight to much, not worth my time. If its pretty laid back at work and home I fight until something gives. So my point of all this is if you wanna dispute something with some of these vendors, ask your self is it worth the trouble to go through all of this. Using paypal dispute has made the process somewhat easier but it still takes time from your life to deal with it.
.
One time I ordered from a US vendor a product that had the model number in big numbers right on the box and a description of the product. They sent me a different product made by the same company with the wrong model number in big numbers right on the box and the description of entirely different product. They tried to tell me it was the same product. I told them it was a flat out lie. I filed a claim to paypal. They ask for a pic of the product. I took a pic showing the box I received and a link to the site that showed what I had purchased. In big numbers you could read the product models didn’t match. The vendor tried to tell paypal the same lie, it was the same product when clearly it stated on the box it wasn’t. Paypal sided with me. So they agreed to refund me the purchase price plus shipping but I had to ship the box back to them. It cost me about 3.50 to ship the box back, I had originally paid $8 and some change to buy with shipping. Was it worth it, money wise no. I could have made more at work for the time spent. Making them give my money back after lying to me, worth ever second spent. Big Smile

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I told in many threads, imalent stinks! Sick

klrman
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RobertB wrote:

Shoot a youtube video of why you shouldn't buy an Imalent. Title it  Imalent flashlight EXPLODES  so you get a lot of clickbait hits. Explain the whole situation, what it cost you, and what they put you through. Then take it out on the concrete driveway and smash the hell out of it with a sledge hammer.

You'll get satisfaction as you watch the view counter rise

 

take the battery out first

 

haha.  I'll  bypass the video part but may bring out the ol sledgehammer if more leds start failing.  Nothing more satisfying than bringing and early end to failing electronics.  The head would make a nice paperweight  though and a good conversation piece. 

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