Dear Tushar,
Thank you for your order with us.
After checking, we do send the item with the package.
The shipping company is actually responsible for this loss which is sadly beyond our control.
Technically, we should offer no compensation.
Kindly refer to our warranty policy here:http://www.gearbest.com/about/warranty-and-return.html and terms and conditions from http://www.gearbest.com/about/terms-and-conditions.html
As you are our valuable customer, we hope to try our best to help you.
Please consider the following solutions:
1) Refund 50 USD to your payment account
2) Refund 50 USD to your GB Wallet.
We can offer a partial refund on your wallet and exceptionally reward you with extra points(You will receive 1 points for every 1 USD. For example 3 USD will gain you 3 points)
The refund will take 24 hours to process and appear in your GB wallet.
You can use both your wallet and points to purchase your future products.
Learn more about wallet benefits : http://www.gearbest.com/about/gb-wallet.html
Check out how to use point : http://www.gearbest.com/about/about-points.html?157wrew
3) Resend the item if you pay us 160 USD
Please reconfirm your address as follows:
The delivery information
customers:
Can you please let me know your decision?
Looking forward to hearing from you.
Best Regards
Pamela
Senior Customer Service Agent
order number- W1801301807218259
Ticket:E18030800385
This is my first order from gearbest I ordered a Teclast T10 and I recieved an empty parcel from them. Has anybody else has faced the same issue please help what to do I have paid for the insurance I have heard a lot of bad things about gearbest but seems like I am myself facing the music