DINODIRECT - Devious or just idiots? Edit - Correct item arrived.

102 posts / 0 new
Last post
Ecig
Offline
Last seen: 7 years 3 months ago
Joined: 04/28/2012 - 22:37
Posts: 807
Location: Switzerland

In most of my orders, I receive preview photo email but without any photo in it… (and I enabled photos in emails)

kreisler
kreisler's picture
Offline
Last seen: 6 years 1 month ago
Joined: 11/12/2011 - 23:32
Posts: 3992
Location: Deutcheland

yah, the photos are not included in the emails anymore because the photos are not uploaded to the server by that point of time.

*FMI* i got 4 i/o sh
Ecig
Offline
Last seen: 7 years 3 months ago
Joined: 04/28/2012 - 22:37
Posts: 807
Location: Switzerland

My last issue with dinodirect. (And instead of doing it smartly, non receipt via Paypal, I opened a claim there, at dinodirect; because chat fwas offline, thank to god!! Because I would probably spend 30 mins there, waiting and talking to a wall, without solving anything….)

c/p (this is from same order)

“Hello, I ordered 2 packs of Trustfire 2400mAh protected cells.
I received 2 packs of Trustfire 2400mAh UNPROTECTED cells.
Furthermore, these cells are FAKE; and they have capacity of only cca 300mAh (I measured it with hobby charger)

SO, I want refund from them, I cant do nothing with them except throw them in junk – so, wrong item, fake and deffective.

2) One of 3 SkyRay SR5 flashlights I ordered is not working, and the problem is not in the switch – so, it’s some bigger deffect.
I want a refund.

Pls dont ask me to send you some photos of “non working” flashlight or something, See how many orders I make with you. I would not bother you for nothing.

Pls refund this 3 items or giftcard valued as these 3 items or more (not lower).

Thank you
————————————————

Of course, I had to shorten the text, because they allow only 500 characters.
From these 4 cells, I measured 2, one was below 300mAh (I hoped it was just bad cell), and other 495mAh, discharged at 1A to 2,8V…

Maybe if I recycle them few times they’ll become 2400mAh cells?? Smile

Really Im not going to let this go. Just imagin pure suckers that dont know much about this and they try to power their XML lights (god forbid with 2× 18650) with those cells wich are really only for junk

Ecig
Offline
Last seen: 7 years 3 months ago
Joined: 04/28/2012 - 22:37
Posts: 807
Location: Switzerland

All four “trustfire flames batteries” (paid 8$ for 2-pack) have consistently capacity of 350-550 mAh.

These are gray-lettered, unprotected (I ordered protected)

kreisler
kreisler's picture
Offline
Last seen: 6 years 1 month ago
Joined: 11/12/2011 - 23:32
Posts: 3992
Location: Deutcheland

Ecig please share link so that we can set the SKU on our DD product black list.

DD sells china ware and china ware can be crap ware. No big deal. I got bad china ware from DD too, not long ago. A quick chat session and they refunded the item's full price in form of a gc. And with that and other gc's i funded 3 further DD orders, china ware again. And if the 3 warez turn out bad quality, another quick chat session and they ..etc..

 

Life is beautiful

*FMI* i got 4 i/o sh
Ecig
Offline
Last seen: 7 years 3 months ago
Joined: 04/28/2012 - 22:37
Posts: 807
Location: Switzerland

Sorry I dont want to look at that link anymore Big Smile

This were cheapest Trustfire flames 2400mAh cells.
Also, its not unusual that they send different items under same SKU, one day one item, tomnorrow another.
Buying bcells from them should be blacklisted all together… (buy cheaper cells from manafont, kaidomain, lightake, or even from dx)

Although Im waiting for some Ultrafire silver 2400mAH, very cheapo, 5-6$ pack, for wich I think they have consistent 1900-2000mAh capacity, and that they are even original Ultrafire batts, some old stock.

But for average buyer who is not prone to make big risks, better dont buy cells from DD (if you like your money)

PS: I know its altogetther possible that they have good Trustfire flames somewhere in the warehouse, under some SKU, under some good or bad price, but who can know under wich SKU (they surely dont know, at least dinodirect staff you can contact doesnt know nothing about it),

and also who can gurantee that they’ll send you precisely those (and not some other from another shelf or box) on the day you order them.
Its a big lottery

Ecig
Offline
Last seen: 7 years 3 months ago
Joined: 04/28/2012 - 22:37
Posts: 807
Location: Switzerland

In 2 days, as an answer to this claim I received only automatic promotional line to check annyversary items, to hurry and blah blah blah.
It would have to be resolved via Paypal…

Ecig
Offline
Last seen: 7 years 3 months ago
Joined: 04/28/2012 - 22:37
Posts: 807
Location: Switzerland

Here you can see their stategy when you raise a claim with them

After I explained them (and Im restricted to only 500 chars) in detail whats wrong with cells anfd flashlight and what I demand, their answer is this (after 3 days and one promotional mail in response to claim Shocked )

Quote:
Dear xxx Thanks for your email. Would you please tell us what can we do for you? You can tell us the issues in detail so that we can have a check. Your early reply will be highly appreciated by us. Have a nice day!

So than I repeated them whats the problem and what I want.

I already had that experience with them (especially live chat is totally useless and u*+nbelievably time consuming+*),and I was solving everything with them only via paypal.
Now, few months later, I raised a claim just to check if anything changed.

ADVICE: With contacting dinodirect customer servise youll 99% only lose your valkuable time.
Their tactic is not to help you, it’s to wear you out (literally, they hope youll give up) and to stall indefinitely, maybe to give you small igtcard just to get rid ogf you etc. Its more than obvious that CS staff has such instructions.

Sort things with Dinodirect ONLY VIA PAYXPAL. Best way is non receipt claim
Because it can easily happen that they lie to paypal and you lose

Steve Barnhart
Steve Barnhart's picture
Offline
Last seen: 6 years 9 months ago
Joined: 04/10/2012 - 00:04
Posts: 35
Location: Georgia, USA

gcbryan wrote:
“We sorry you not like your product. Maybe you have a friends who enjoy this red lipped phone? We please to offer you a $5 gift card if you keep phone.

Is there anything else we can help you with?”

Smile

LMAO.

Haven’t we all gotten that reply?

 

Steve Barnhart 

attitude
attitude's picture
Offline
Last seen: 2 years 6 months ago
Joined: 05/24/2012 - 22:58
Posts: 420
Location: Adelaide, Australia

i got plenty of friends that’ll like a redliped phone but that doesnt mean i want it. wheres my MONEY !! lol

weird i just get addicted to flashlight like in a blink of an eye.

Ecig
Offline
Last seen: 7 years 3 months ago
Joined: 04/28/2012 - 22:37
Posts: 807
Location: Switzerland

If I was DInodirect I would have told him that he received product even better than the one he ordered.
No giftcard

Pages