Site issues

Hey admin, I've noticed that the site is often down for a few min at times, and also had a dns issues through theplanet a few days back. Are you rebooting frequently? Which package from them are you using ("cloud"/virtual?).

Hi there Agenthex,

Thanks for letting me know, I wasn't aware of any issues. I'm using a fairly typical shared hosting plan with DownTownHost.com. I chose them after doing a lot of research, and they've been exceptional so far. But they might be having trouble these last few days? What sort of errors are you getting? Could it possibly be your ISP's DNS server? I'm using Google's 8.8.8.8 public DNS service myself on my machine.

Thanks for letting me know, I'll look into it.

There have numerous times that the site was unavailable for maybe 10-15 min, but I don't keep track and never bothered troubleshooting before, only that it just couldn't contact the "server". I only mentioned the DNS thing because the site couldn't resolve properly once last week which is usual, and trace dies at the edge of theplanet routers.

The server itself traces to a theplanet.com static domain, which likely means your company leases boxes out of their datacenter:

http://ipinfodb.com/ip_locator.php?ip=174.121.218.38

I noticed an outage this morning:

Before:

Tracing route to budgetlightforum.cz.cc [174.121.218.38]
over a maximum of 30 hops:

1 5 ms 2 ms 1 ms 192.168.0.1
2 53 ms 43 ms 41 ms tukw-dsl-gw49-241.tukw.qwest.net [63.231.10.241]
3 43 ms 40 ms 40 ms tukw-agw1.inet.qwest.net [71.217.185.129]
4 42 ms 41 ms 66 ms sea-brdr-02.inet.qwest.net [67.14.41.18]
5 94 ms 237 ms 59 ms te8-3-10G.ar5.SEA1.gblx.net [64.208.110.141]
6 167 ms 112 ms 101 ms The-Planet.TenGigabitEthernet2-3.ar2.HOU1.gblx.net [64.214.196.58]
7 102 ms 113 ms 98 ms et5-4.ibr03.dllstx3.theplanet.com [70.87.253.49]
8 104 ms 102 ms 106 ms te7-1.dsr01.dllstx3.theplanet.com [70.87.253.2]
9 * * * Request timed out.
10 101 ms 105 ms 100 ms 12.ff.5746.static.theplanet.com [70.87.255.18]
11 100 ms 105 ms 102 ms 26.da.79ae.static.theplanet.com [174.121.218.38]

Trace complete.

-----------

After:

Tracing route to budgetlightforum.cz.cc [174.121.218.38]
over a maximum of 30 hops:

1 4 ms 2 ms 2 ms 192.168.0.1
2 40 ms 39 ms 137 ms tukw-dsl-gw49-241.tukw.qwest.net [63.231.10.241]
3 100 ms 49 ms 103 ms tukw-agw1.inet.qwest.net [71.217.185.129]
4 94 ms 61 ms 60 ms sea-brdr-02.inet.qwest.net [67.14.41.18]
5 288 ms 424 ms 51 ms te8-3-10G.ar5.SEA1.gblx.net [64.208.110.141]
6 107 ms 191 ms 121 ms The-Planet.TenGigabitEthernet2-3.ar2.HOU1.gblx.net [64.214.196.58]
7 107 ms 125 ms 150 ms et5-4.ibr03.dllstx3.theplanet.com [70.87.253.49]
8 180 ms 186 ms 190 ms te7-1.dsr01.dllstx3.theplanet.com [70.87.253.2]
9 * * * Request timed out.
10 177 ms 205 ms 148 ms 12.ff.5746.static.theplanet.com [70.87.255.18]
11 * * * Request timed out.
12 * * * Request timed out.
13 * * * Request timed out.
14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.
24 * * * Request timed out.
25 * * * Request timed out.
26 * * * Request timed out.
27 * * * Request timed out.
28 * * * Request timed out.
29 * * * Request timed out.
30 * * * Request timed out.

Trace complete.

===============

What's likely is that the machine your virt is hosted on is a bit glitchy. If it's possible, you can ask your hosting company if it's possible to change affinity for your virt or move it to another physical box.

Excellent, thanks very much for the traceroute agenthex!

Hi there agenthex,

I reported your issue to our host, and they looked into it and I think made some tweaks. Please let me know if this issue continues.

Thanks again, take care.