AliExpress Stores Are Driving Me Nuts!

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Gebe
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AliExpress Stores Are Driving Me Nuts!

I know all about Chinese ordering and order it and forget it but lately I sure haven’t had much luck with AliExpress.

I have two items that I really want and ordered them through an AliExprees store. My PayPal payment was made and after a couple of weeks it still was showing they hadn’t been shipped. I contacted the store asking what was going on and they answered back that they finally were shipped.

After almost two months, I contacted the store and they replied they were probably lost in shipment and would it be okay if they shipped out replacements? I said fine, I just wanted what I paid for. After waiting some more I contacted them twice more if the replacements were shipped? They just disappeared after that.

I put in a dispute with AE and they immediately issued a refund. Okay, that was good.

I then ordered the same two items from another AE store that others here have had good luck with and after a week they were finally listed as shipped. They promised a tracking number but of course it’s been another week and the tracking number shows nothing and yes I used all the Chinese tracking sites.

Boy, if these are ever received, it’ll be a miracle! Anyway, just ranting and playing the Chinese ordering hit or miss game. Smile

Henk4U2
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Try going to “My AliExpress”, and then go on to “My Orders”. I have an old computer, so the resolution of my screen is not very high. When I scroll to the far right, I eventually end up in an area where I can track my order. No matter how insignificant or cheap. This is the best up-dated tracking system for AE orders. Beats 17track.

I always think long and hard before I say something really stupid.

Gebe
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Thank you Henk but I did that and nothing. Tried 17track also. Both times trying to order these the tracking number did not show on anything.

Lexel
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I have about 60 or more Aliexpress orders so far only one lost which got refunded

Barkuti
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Choosing the right shipping carrier matters, although I understand this is not always under our control (!) with AliExpress.

The stuff which matters for us is to never allow our order to auto-close before opening a dispute. And please, I advice you to leave feedback once you have been able to fully assess transaction and product. The seller is also responsible of the product's quality and condition, no excuses in this regard. If you leave feedback just upon receiving a product, with barely a glace over it, how can you assess it properly?

You have a full month to leave order feedback after confirming receipt.

Also, there's no intrinsic harm in requesting a refund and later reordering there somewhere else, could also be advantageous. Generally this is my modus operandi if I feel something suspicious.

Another tracking service: WishPost Logistics

Had to use the above tracking service in one of my latest shipments. The seller said the first shipment got lost and had to reship. Despite the shipping service being listed as "AliExpress Standard" she used some cheaper carrier I guess (bought on sale), and the shipping ended up taking a lot of time.

 

Cheers Party

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WWW
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Good to know, I’ve always avoided AliExpress. Heard some folks didn’t had good luck with it but I might try in the future. Thanks!

Gebe
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Barkuti wrote:

Choosing the right shipping carrier matters, although I understand this is not always under our control (!) with AliExpress.


The stuff which matters for us is to never allow our order to auto-close before opening a dispute. And please, I advice you to leave feedback once you have been able to fully assess transaction and product. The seller is also responsible of the product’s quality and condition, no excuses in this regard. If you leave feedback just upon receiving a product, with barely a glace over it, how can you assess it properly?


You have a full month to leave order feedback after confirming receipt.


Also, there’s no intrinsic harm in requesting a refund and later reordering there somewhere else, could also be advantageous. Generally this is my modus operandi if I feel something suspicious.


Another tracking service: WishPost Logistics


Had to use the above tracking service in one of my latest shipments. The seller said the first shipment got lost and had to reship. Despite the shipping service being listed as “AliExpress Standard” she used some cheaper carrier I guess (bought on sale), and the shipping ended up taking a lot of time.


 


Cheers Party

Thanks for that Barkuti. I tried that WishPost Logistics and it came back saying the tracking number they gave me doesn’t exist. Sad

Barkuti
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Gebe wrote:
...

Thanks for that Barkuti. I tried that WishPost Logistics and it came back saying the tracking number they gave me doesn’t exist. Sad

Wellp , if you selected the cheapest shipping option the tracking number may never really work. Could be a fake number, this is pretty normal in eBay when using PayPal. Did you paid with PayPal? There's your answer.

I usually pay with Alipay, never had problems. With Alipay you won't have the fake tracking number problem, it happens with PayPal because it seems like it is PayPal mandatory, and as you may guess super cheap shipping options aren't tracked. There is the trick.

 

Cheers Smile

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hank
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I got the same thing from “Madeline Store” when I asked about a flashlight I’d ordered during the 11/11 sale.

Six weeks after placing the order, I asked if it would be shipped and got this:

Quote:
Dear customer , Really sorry to make you confuse ,please do not worry ,we will help you confirm please wait for more days thanks for your understanding

The next time I asked, the response was

Quote:
Sorry to inform you that your item has been lost on the way,
please open the dispute,we will return money to you.

I responded:
“You never shipped the sale priced flashlight that I ordered.
You are still offering to sell the same flashlight at a higher price.”

(2x the sale price)

I got this reply:

Quote:
Dear customer ,
The system shows that the item not pass the quality check .
Could you please kindly cancel the order ?? And choose the reason “other “?
We will value our customer to cancel the order if the item not pass the quality testing .Please rest assured,we won’t ship the item that not pass the quality testing.
Could you please understand ??The payment will back to you in 7 days.
We are sorry for this issue.
We have contacted our supplier for this issue.
Thank you for your understanding.

Yep, I understand. Sleaze.
After a few weeks they went out of stock.

Lux-Perpetua
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Is it just normal that an ePacket shipment from AliExpress is still showing „ready to transport“ on 17track after two weeks?

USA
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It seems that Aliexpress has gotten worse than before, pretty much 25-30% of my orders were not shipped during brand shopping week or 11/11 day. Alipay was a good experience because they refunded me each time immediately, but the fact that many shops don’t even ship the product in the first place is horrible.

If you account for the time looking for the item, hassle with another payment system like Alipay, and the lost waiting time – I could just buy the item elsewhere.

raccoon city
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I've had pretty good luck with Aliexpress.

Shipping can take quite a while, but I knew that going in.

Sometimes they have the lowest price on what I'm looking for.

Henk4U2
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I never had any trouble with any AliExpress item I ordered. Maybe it varies from one store to another.
Because I’m addicted to them, I ordered UV-leds at 00:28h. Got notice they were shipped at 05:38h. Today.
Cheapest shipping option (I’m Dutch). Maybe I’m just asking for trouble, but I’ll let you know when they arrive.

I always think long and hard before I say something really stupid.

adsum
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If the provided tracking number is a working one then using one of these or a combination of these tracking services has found every one of my Aliexpress,Banggood,Gearbest,ebay etc. orders when they have been shipped and started moving.

PackageRadar – track the delivery process of your online orders.
https://packageradar.com/

or

Shenzhen BEISHISHENG International Transportation Co.,Ltd
http://sky56.cn/english/track/index

and then there always is TrackChecker which supports more than 270 services and has phone apps

TrackChecker (en)
http://www.trackchecker.net/

TrackChecker allows most tweaking and sometimes needs some extra manual input for finding the the right carrier.

teacher
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This is interesting. Best I recall I have never got a Tracking number that did not work correctly.

Of course when the vendor says it has “shipped”… that usually means absolutely nothing. It simply means a ‘Label was Created’.

Once the shipping company finally receives the package the Tracking number seems to go live. This is when the package actually “SHIPS”. This step can take from a few days to a couple of weeks or more though it seems. Facepalm

I guess I have just been fortunate, but I’ll take it. Big Smile . And this covers over 100 orders from China.

I find these sites to be very accurate with Tracking….

  • Package Radar
  • 17 Track
  • USPS
  • UPS, FED EX, & DHL are also, if they are involved.

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thulfiqar
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Aliexpress is excellent, But Avoid shipping with Yanwen Post, some of Their Packages arrive after 90 days, China post small packet plus is alot better , Delivers within 2 to 4 weeks

Lightbringer
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Not this thread, some other one, but I mentioned my first dispute with some beauzeaus (that’s french) who shipped 6 cheaper items vs 3 cheap and 3 fancy.

Seller’s “offer” was “no refund, no replacement”. Ha! Rejected that, AX got involved, found in my favor. Waiting for their response, but I imagine I’ll be seeing a refund pretty soon.

Their loss, ‘cause I offered in messages to pay the difference between cheap and fancy, as long as they’d send the fancy ones. Now, seems they’ll be refunding me for the 3 fancy ones in full.

Still not quite sure how that worx, though. Total was 3.53×3, or 10.59, but the refund amount popped up as 9.51 or something. Couldn’t change it.

Still, it’s better than getting only the difference…

One other parcel (different seller) that’s still stuck at “label created” since 11.11, I asked, and was told to file a dispute and they’ll refund me. Hmm. Okay, but 01-14 is when some note says I can apply for a refund if no-show, so I’ll wait that day or so.

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renton83
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The issue is with individual stores more then aliexpress. I’ve had good experience ordering from the Convoy store but I’ve had issues with some other stores on there not shipping.

TheIntruder
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Choose a reputable seller (based on tenure, number of sales, shipping options, buyer feedback) and things will probably be ok. Sellers that don’t offer ePacket, China Post SP+, or CP Airmail are immediately eliminated from consideration. Not going to take chances with any other carriers.

The only time I’ve had an issue (having bought more than just flashlight stuff) is with a seller that didn’t use the specified shipping method. It took longer, but eventually arrived.

AX’s tracking service is provided by Canaio.

jon_slider
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renton83 wrote:
The issue is with individual stores more then aliexpress.

I agree

AE is just a website, not the actual seller

the Seller is the Shipper

.

mail is slower during the holidays
cheap or free shipping, is slow

tracking does not always track,
sometimes stuff sits in a pile
sometimes it gets delivered and tracking does not get updated

its all normal

and

if I am bored, and
feel like getting frustrated
I look at tracking..

.

I just looked and
like, OMG!
my package sat in a pile at a post office in California for 4 days before it moved!!!!

.

first world problems

How to hide signatures, and ignore someone, http://budgetlightforum.com/node/44835?page=3#comment-1438048

jch10400
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I’ve placed 6 orders from different sellers. 4 were delivered no problem, the other two had the same issue. Both sellers provided tracking numbers that followed the package’s progress, however the tracking numbers weren’t for my order. Both packages were delivered to cities at least 400 miles from me. The first seller shipped my package only after I told them they had provided the wrong number (as in, they didn’t say the package was already shipped here is the right tracking number, they waited to ship until after I complained) and I just opened a dispute on the second one (ordered 11/11) as the seller says the package was delivered.

Gebe
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jch10400 wrote:
I’ve placed 6 orders from different sellers. 4 were delivered no problem, the other two had the same issue. Both sellers provided tracking numbers that followed the package’s progress, however the tracking numbers weren’t for my order. Both packages were delivered to cities at least 400 miles from me. The first seller shipped my package only after I told them they had provided the wrong number (as in, they didn’t say the package was already shipped here is the right tracking number, they waited to ship until after I complained) and I just opened a dispute on the second one (ordered 11/11) as the seller says the package was delivered.

That really sucks!

I’ve placed several orders from Fasttech and some Chinese dealers on Ebay in the last 2 months and received all of them within a month. They all came from the same general area in China that this second order from AE is coming from.

I already know that AE is comprised of many different stores but this second try on getting these items are from a store that a couple of members here have ordered from awhile back and they received their orders. Just very frustrating.

LEDlove
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Gebe][quote=jch10400 wrote:
I already know that AE is comprised of many different stores but this second try on getting these items are from a store that a couple of members here have ordered from awhile back and they received their orders. Just very frustrating.

What experience should I expect if I were to order through AE from the Sofirn Official Store? I see a light being advertised through AE that looks like a super deal (the Sofirn SF13 for $9.37) and AE says I get $3 just for signing up, which would seem to mean I’d only be paying $6.37 for this flashlight. But after reading about so many problems, I have to ask. It does almost seem too good to be true.

BlueSwordM
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The Sofirn store is absolutely legit.

You will never have any problem with them.

My very own high current Beryllium Copper springs: http://budgetlightforum.com/node/64047
Liitokala Aliexpress Stores Battery Fraud: http://budgetlightforum.com/node/60547

LEDlove
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BlueSwordM wrote:
The Sofirn store is absolutely legit.

You will never have any problem with them.

Thanks!
Is everything else in the deal legit, such as the price of the item at $9.37 for a light that has the same look and specs of a Quark light that used to cost $78? And that $3 thing just for signing up with AE—would I actually be able to use that for this order? Is there also a shipping charge?

L4M4
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Lexel wrote:
I have about 60 or more Aliexpress orders so far

Amateur Big Smile

WWW wrote:
Good to know, I’ve always avoided AliExpress. Heard some folks didn’t had good luck with it but I might try in the future. Thanks!

AE is just a platform for sellers, nothing more. You don’t avoid ebay completely just because one seller is rotten to the core.
AE has a very nice refunding process – worked for me every time and since an open dispute is bad for the seller (in some way idk) you hold all the aces.

Just an example from minutes ago – the AE tracking sais “shipment cancelled” for one order – it usually takes like 5 Minutes until a dispute like that gets settled in my favor.

CMU_84
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Is AE open for business during the Chinese New Year? For the last 4 or 5 days every time I try to login to check tracking on my Convoy order AE is requiring me to complete “Identity Verification” which never sends a text with the verification code.

shirnask
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I just logged in with no problem

CMU_84
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Thanks for the confirmation. Sounds like an issue with my account Sad

CMU_84
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Well AE customer service can not unlock my account for 3 to 5 days.

wstrachan
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I have had horrible luck with aliexpress. late orders, orders never arrived and fake claims with counterfiet products. NOT ONE TIME has Aliexpress help me get a refund. Their buyer guarantee is a joke. Ali or their sellers will never get any more of my money.
Just FYI, Paypal is your friend

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