Beaware of Fasttech free shipping!

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Quadrupel
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Beaware of Fasttech free shipping!

Ordered some stuff with free shipping on sale at the end of November and never received. Fasttech’s support won’t give you money back. They say: wait more until you get it! So i opened and escalated case to paypal and i do waiting, what i can do more… F.. you slowtech!

Unloco
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On November 23, I placed two orders in FT.
One I received yesterday, the other I still wait for it.
All orders placed from mid-November until after the Chinese New Year are always delayed, regardless of the seller.
It is a period not to get nervous.

Quadrupel
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Before Xmas i ordered many stuff with free shipping on Ebay. All arrived in 2-4 weeks. Main problem is that you have to fight fasttech to get your money back!

jf_smm
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I tried them once. It failed badly so I never tried again.

That may not be entirely fair but it took years of orders from BG and others to have an issue. Then their customer service took care of it. Fasttech on the other was not even trying to help a first time customer. With an experience like that I haven’t even been tempted to buy from FT again.

USA
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Fasttech is the only shop I never had an issue with. 2-3 weeks on average shipping time, about 11 orders last year. all good.
I think you can run into problems with any shipper from Asia.

Mike C
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Never had an issue with Fasttech either, used them for years. I have to admit that I mostly don’t use the free shipping option though, I mostly by enough to get registered or I’ll pay the extra to get it.

Name any of these larger stores from China and you’ll have some people saying no problems while others say avoid.

Quadrupel
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I’m glad you never had a problem with them , but always can be 1st time. They won’t give your money back easily.

USA
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that’s why you use Paypal and file a claim, Fasttech is offering PP as an option.

I had tons of issues with shipping from Asia though, just not from Fasttech. Some gearbest items got lost, Aliexpress shops are a huge problem when it comes to shipping (>10% of purchases not shipped or not received).

Mike C
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Quadrupel wrote:
I’m glad you never had a problem with them , but always can be 1st time.

This can be said for any store anywhere in the world… Name any of these online stores and someone has had some sort of issue with them.

Quadrupel wrote:
They won’t give your money back easily.

I’ve had no problems getting money back from them either. There are other stores I’ve had issues with though. Paypal is da sh*t!
mic6
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I’ve never had any problems with Fasttech. Many many orders, some arrived quickly, some took a lot of time (central EU). Just be patient, it will show up. Allways use PayPal as backup though.

My current:
Nitecore EC4SW, Nitecore TIP CRI, Nitecore TUP, Nitecore HC50, Nitecore EC1, Skilhunt H03, Skilhunt H15, Emisar D4 (Nichia blue), Emisar D4 (Nichia Green), Emisar D1 (XP-L HI V2 3A), Emisar D4S (XP-L HI V2 3A), Lumintop GT MINI, Towild BC03, Convoy M2

moderator007
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I have placed orders from FT for as long as they have been in business. Never had a problem that wasn’t resolved quickly. Shipping times from them range from 10 days to 3 weeks. Most arrive around the 10 day mark.
I do on the the other hand know people that have had problems same as you. It took several weeks to finally get their money back.
With out PP, This forum would be littered with bad experiences from all the overseas sellers.

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Yeah, it’s a coin flip with all Chinese dealers. I’ve had problems with most of them but in the past year, Fasttech is the only dealer that I use now. Six or seven orders in the past six months or so and received all of them in a timely manner. Good communication and pictures of the packages sent before shipping.

I’ve did use AliExpress twice in the past few months. Ordered from one store there and after 2/12 months put in a dispute and to their credit, received a refund immediately. Still waiting on the other order from another store there and it’s going on 2 months.

Yeah, it’s a crapshoot with Chinese dealers. Some have good luck, others not so much.

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Same here, hardly any problems with FT. Once I got the wrong driver, all I had to do was send a pic of the order (which really showed nothing that couldn’t be faked, but I guess it keeps down the number of specious claims), and they sent the right one and said to just keep the wrong one.

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SIGShooter
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I’ve never had an issue with Fasttech. Many years ago (I think 2013) I had a DOA laser pointer from them and they had me send it to a location in Florida, USA, and upon receipt they refunded the purchase price. They also refunded the shipping cost and all I had to do was to send them a copy of the shipping receipt from US Postal.

I wonder if they still do this with defective items?

Lightbringer
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Green laser? Same thing, twice. I’m guessing it was a battery issue, as they don’t tell you this anywhere, but on green lasers, batteries usually go pointy-end out, ie, “backwards”.

Same dealy, sent it to somewhere in the States, they even refunded me the postage (emailed a pic of the receipt).

I got no hesitation ordering from FT, like, ever.

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Lightbringer
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Oh yeh, the dreaded “303” lasers, the blue one had the cell go pointy-end in, but green was pointy-end out.

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SIGShooter
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Lightbringer wrote:
Green laser? Same thing, twice. I’m guessing it was a battery issue, as they don’t tell you this anywhere, but on green lasers, batteries usually go pointy-end out, ie, “backwards”.

Same dealy, sent it to somewhere in the States, they even refunded me the postage (emailed a pic of the receipt).

I got no hesitation ordering from FT, like, ever.


Yeap it was the green one. I bought it for a friend and he was the one that said it wasn’t working so I just handled the return. Humm I guess it could have been due to the positive out “feature”. I guess there was a good reason for designing it that way but in my experience it’s usually + side in and that’s probably the same for the vast majority if people.

I’ve had no issues at all with Fasttech or any of the other Chinese flashlight companies. Hopefully that continues LOL

Quadrupel
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…Waiting for staff response
Staffs on holiday. Will reply shortly after Feb 13 …
Oh yaaA f… you hard slowtech

kikkoman
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Never had issues either, until my last order.
Apparently it made it across the pond and then got stuck somewhere between customs and post office it seems. The shady ways of our customs bureau made it impossible to find out what happened, even for the post office.
Eventually the tracking # expired, then it took FT anther 7 or 8 weeks (and a little push) to come to the same conclusion and I got a refund.
Altogether, it took about half a year. Tired
Have patience, and be a bit pushy.

Would I order again though? Yes.

USA
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I just made another order, P60 SMO pill and a few other supplies. Selected free shipping and this is my first order with FT this year.
Code CNYSALE15 worked like a charm.

Quadrupel
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USA wrote:
I just made another order, P60 SMO pill and a few other supplies. Selected free shipping and this is my first order with FT this year.
Code CNYSALE15 worked like a charm.

Yea, pay now , get shipped after 2 weeks and never receive, but wait for refund until next Xmas ;))
USA
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Let’s hope not Big Smile

Quadrupel
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……Regular airmail is very slow but at the same time your order is taking quite long as well. Please close the dispute first. We can offer a few options:….. F…k you slowtech. They want me to close paypal case ;))

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I guess asking people to close the dispute may be effective as it seems to be suggested by them fairly frequently.

teacher
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Maybe, but never ever close a dispute until things are settled. Once you close it you cannot reopen.

I guess those that suggest it are hoping a few will bite. Facepalm

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Henk4U2
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Got a parcel from FT today, 58 days after I ordered.
But a staple in the envelope suggested that PostNL might have had a hand in that (wrong delivery slip?).
On the average my previous orders took some 25 days to get to my doorstep.

Even after this 58 days exception, I still have received EVERYTHING I ever ordered from FastTech.
So I certainly will not hesitate to order from them again.

You are a flashaholic if you are forced to come out of the closet, to make room for more flashlights.

teacher
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I have not ordered much from FT lately, but I checked my last order in September & it arrived in 18 days. Not too bad for that one. Also never had a problem with Fasttech in any way. Some orders arrive fasted, some slower….. but they all have arrived. Thumbs Up

Sometimes…. stuff just happens & things don’t work right. However, this can happen with any vendor. It is just how it is……

You never know how a horse will pull until you hook him up to a heavy load./"Bear" Bryant 

 .................................. "Slow is Smooth, Smooth is Fast" ...................................

       Texas Lumens Flashlights / M4D M4X Deals : sign up - save $$$$  

         Rudeness Level _ mΩ _ {width:70%} _ LightWiki _ LED Tint Chart  

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Mike C
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teacher wrote:
Sometimes…. stuff just happens & things don’t work right. However, this can happen with any vendor. It is just how it is……

Yep, it happens, and when it does you see threads like this warning everyone about how bad they are. A way of getting even I suppose. There are threads like this here for every online store, even Mountain Electronics.
teacher
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Mike C wrote:
teacher wrote:
Sometimes…. stuff just happens & things don’t work right. However, this can happen with any vendor. It is just how it is……
Yep, it happens, and when it does you see threads like this warning everyone about how bad they are. A way of getting even I suppose. There are threads like this here for every online store, even Mountain Electronics.
Your exactly right Mike C… sad but true.

You never know how a horse will pull until you hook him up to a heavy load./"Bear" Bryant 

 .................................. "Slow is Smooth, Smooth is Fast" ...................................

       Texas Lumens Flashlights / M4D M4X Deals : sign up - save $$$$  

         Rudeness Level _ mΩ _ {width:70%} _ LightWiki _ LED Tint Chart  

      Xlamp size chart _ BatteryU _ Flashaholic? Need Professional Help???            TheOriginal _ TAB _ LightSearch _ BatterySearch _ 14500's _ DiCal 

 

                                             

Quadrupel
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This is first hard case in 12years of buying from china and its from fastech

Lightbringer
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Wellp, there’s no such thing as a Fasttech Warehouse from what I can tell, and stuff’s drop-shipped from other suppliers. That’s why they carry everything from XHP50s to plant-seeds to naughty toys. So if their supplier says “Hey, we got 5000 in stock!” and FT sells ‘em, but the supplier comes up dry, yeah, FT’s on the hook, but there ain’t much they can do about it other than cancel the order and issue a refund, and the culture over yonder considers that about as appealing as donating a kidney on a park-bench using a rusty spork.

So most days you’re the windshield, but some (thankfully rare) days you’re the bug.

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