Armytek.com

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Pregulla
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Armytek.com

Here is my experience with them:

I placed on order for Tiara A1 pro on February 7. It also turned out that there was a promotion so I got Partner Pro (which I don’t really need) for free. I paid $30 for DHL shipping from Germany with 7 days delivery time. For a week there was no progress and no communication from Armytek.

On February 14th I have contacted them and was told that it is out of stock in Germany and will be shipped from China “in the nearest time”.

Feb 18 (Monday): Seeing that there is still no progress I have contacted them again asking what “nearest time” means. I have been told that it will be shipped this week.

Feb 25: No communication and no progress. I am contacting them again mentioning that I have payed for DHL to get the item quickly and it is getting annoying. I am told gain that it will be shipped “this week”.
I am also getting in touch with Armytek here on BLF. I am promised to look into my issue.

March 2: No communication and no progress. I contact the CS again.

March 4: I also contact on BLF. I get a reply from CS saying that the flashlight, you guessed it, “will be shipped this week”.

March 5: I am finally told, both by e-mail and on BLF that the order has finally been shipped.

March 7: I get DHL tracking number

March 10: Finally delivered.

To sum it up (based on my single experience): shipping is terrible, customer service is OK, though not very proactive. They usually reply within a day Tue-Thu, they don’t reply on Sat-Mon. You have to keep an eye on your order because they won’t inform you if something goes wrong.

The most annoying part is that I chose them over other retailers because of 7 day DHL shipping.

Edited by: Pregulla on 03/13/2019 - 01:06
toddcshoe
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33 days from order to delivery? That’s about normal. What’s not normal is being charged an extra $30 for it. I would definitely be trying to get that money back. You basically got normal shipping that was being disguised as express delivery and charged for it. I would think PayPal would make that right for you if Armytek doesn’t make it right. Which they should if they would like to keep getting business from BLF.

"Everywhere I go, there I am"

Pregulla
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It was shipped by DHL, but it took them one month to do so. I’ll edit the original post to make it clear.

toddcshoe
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Ahhhh…………I think I see now. So the price included the fast shipping? I see. Yeah that is kind of sketchy of them. I thought they charged you an extra $30 for the shipping. My apologies.

"Everywhere I go, there I am"