Acebeam X45 defective, 2 months old

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argi
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Wao, just wao. Sorry for the bad experience OP, that’s a lot of money for a light. And asking to delete this thread? What on earth? So now we know, let’s just avoid Acebeam entirely.

Long live the side switch (Join the resistance!)

ChrisGarrett
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RonNL wrote:
When my light was defective, the first thing I did was contact the seller on Amazon. The seller instructed me to contact Acebeam directly. So I did.

My mistake was to pay for the replacement light. I should not have agreed on that.

Acebeam instructed me to send the head of the light to China. Their instruction, their risk in case it gets lost. But alright, I agreed to pay for the replacement light. So I can’t complain about that anymore.

And I asked them to send me the new light with the Amazon system, simply from their EU stock. Then there wouldn’t be any import taxes. But they had the solution by noting down a lower value on the package. That didn’t work out.

I’ll update the forum here once Acebeam replies me about what they do with the import taxes.

Yeah, your first option is to go after the shipper who shipped the head, as it’s their problem and China Post’s issue on the back end of the delivery. Acebeam is not in the shipping business, so they bear no responsibility in that regard.

Secondly, you sent it out using your cheapest option and didn’t pay for a tracking number, so that’s ultimately on you and you most probably did not pay for insurance and again, that’s on you.

Lessons learned.

I think that offering you a brand new light at essentially 50% off retail pricing is more than fair, IMO.

As far as import duties go, we’ll that’s the EU for you and things are more expensive over there, so not Acebeam’s fault either.

Chris

Perpetual Lumen
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I have had great experiences with Acebeam. I Troubleshooted an issue and they sent me a free replacement tail cap PCB which fixed my issue.
I also had a time where I received an X70 handle with a scratch. Both times the company sent me replacement parts for free.

TN42vnCFT90, TN40Svn, K60 TX25c2vn40

RonNL
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ChrisGarrett wrote:

Secondly, you sent it out using your cheapest option and didn’t pay for a tracking number, so that’s ultimately on you and you most probably did not pay for insurance and again, that’s on you.

Sure, I could have chosen for insurance, but Acebeam requested me to note 10 USD as value on the package. So I would only have gotten 10 USD back. Only difference with tracking ID would have been that I had known where the package went missing.

Henk4U2
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Without even the slightest hint or claim that my track record is so much better, it is safe to say that in this case pretty much every action has gone wrong. Some decisions you made up yourself, some were following the suggestions of Acebeam. Acebeam is not a random third party, it is the other party involved. Their suggestions will never harm their own point of view. When you act accordingly, that’s legally your own choice. IMHO there isn’t much more you can do.
Only routes open are: excellent customer care, high morals, and goodwill, on the side of Acebeam Facepalm .
Or the very opposite of it, by you.
You have noticed that a lot of members are in your corner. But it is a bit like repeating Paris Jackson that from now on I never again will stay in one of the hotels of the sultan of Brunei. Because I have never had any intention to go to Brunei in the first place, even if they were not introducing Sharia law. Same thing is me saying I won’t buy an(other) Acebeam in my life, because I can’t afford them anyway.
Maybe it is time to make some noise. Social media are perfecty suited for making noise. That’s why so few of us go there. But that (and the other forum) is the place where a lot of people dwell that can afford buying an Acebeam. Maybe they change their mind.

You are a flashaholic if you are forced to come out of the closet, to make room for more flashlights.

ChrisGarrett
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RonNL wrote:
ChrisGarrett wrote:

Secondly, you sent it out using your cheapest option and didn’t pay for a tracking number, so that’s ultimately on you and you most probably did not pay for insurance and again, that’s on you.

Sure, I could have chosen for insurance, but Acebeam requested me to note 10 USD as value on the package. So I would only have gotten 10 USD back. Only difference with tracking ID would have been that I had known where the package went missing.

The head of a flashlight is probably 80% of the total coast, so why would they instruct you to only insure it for $10?

It would have been a repair job and I highly doubt they would been charged any tax as a manufacturer.

Chris

RonNL
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ChrisGarrett wrote:
RonNL wrote:
ChrisGarrett wrote:

Secondly, you sent it out using your cheapest option and didn’t pay for a tracking number, so that’s ultimately on you and you most probably did not pay for insurance and again, that’s on you.

Sure, I could have chosen for insurance, but Acebeam requested me to note 10 USD as value on the package. So I would only have gotten 10 USD back. Only difference with tracking ID would have been that I had known where the package went missing.

The head of a flashlight is probably 80% of the total coast, so why would they instruct you to only insure it for $10?

It would have been a repair job and I highly doubt they would been charged any tax as a manufacturer.

Chris

I don’t know why Acebeam required this. I think to avoid any mistakes at customs and be charged after all.

mortuus
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It makes no sense for a maker of lights to ask to set a low value, that just shows they try to cheat chinese customs or something who knows… either way its a very bad move from them how they handle all this… really overpriced lights nothing else.

...where Frugal meets with Flashlight!

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