Banggood's 'free gift' deals: Are they real or just a marketing strategy?

26 posts / 0 new
Last post
Skylight
Skylight's picture
Offline
Last seen: 1 day 4 hours ago
Joined: 10/01/2018 - 04:49
Posts: 203
Location: Europe
Banggood's 'free gift' deals: Are they real or just a marketing strategy?

About two weeks ago I ordered an Astrolux S43S with a free gift flashlight (Sharp Eagle XHP50) from Banggood. I came across the deal and bought it when it showed one flashlight in stock. Shortly after that the status changed to ‘Back Order’. In a live chat they told me it would ship in a few days.

Recently I got an email from Banggood informing me that the ordered items are ‘out of stock’ and offering me some options. Strangely enough these options were only available for the gift flashlight and not for the S43S. I could wait for the gift, replace it (i.e. pay a whole new light plus exchange fee) or refund it (0.00$). So I chose waiting, even though the Sharp Eagle is sold out. Now they just shipped my Astrolux S43S and cancelled the gift.

This case raised some serious questions:

Does Banggood play with the customers offering them gifts and cancelling them when paid?
Does this lead people to buy while BG can just take the gifts away afterwards and ship only the paid products?
Has anyone experienced a similar case or who got their gifted flashlights regularly?

Always looking for: used or damaged flashlights for repair and MODDING

Kame Sennin
Kame Sennin's picture
Offline
Last seen: 2 months 1 week ago
Joined: 09/24/2018 - 14:38
Posts: 228
Location: France

Same thing happened with Thor + Cometa gift from EU shop earlier this year except that BG did not send anything and i asked for a refund after about 2 monthes (and got it with no fuss)

RobertB
RobertB's picture
Offline
Last seen: 1 day 19 hours ago
Joined: 12/18/2015 - 17:49
Posts: 3226
Location: USA, Michigan
Skylight wrote:
Does Banggood play with the customers offering them gifts and cancelling them when paid?

Yes

Skylight wrote:
Does this lead people to buy while BG can just take the gifts away afterwards and ship only the paid products?

Yes

Skylight wrote:
Has anyone experienced a similar case or who got their gifted flashlights regularly?

Yes. It’s been talked about ad nauseam here on the forums. Here’s one example, http://budgetlightforum.com/node/65674

There are no bait and switch laws in China. It’s just one of those things. If you want something cheap and you buy it from Banggood or Gearbest, expect a battle if things don’t go the way you expect.

Serlite
Offline
Last seen: 2 hours 40 min ago
Joined: 11/01/2018 - 16:14
Posts: 88

Darn, it’s unfortunate that they’re still doing this. I think the only way to protect yourself against this is to cancel your whole order as soon as there are signs the “gift” product in question is out of stock. They have a tendency to allow orders for products beyond what their current stock is, which works fine if they can get more stock…but if a product is discontinued (may need to research externally for that), don’t bother waiting. You’re risking ending up in an irrecoverable state where because the paid part of the order is shipped, you can’t cancel the order and be refunded anything.

Muto
Offline
Last seen: 49 min 37 sec ago
Joined: 09/04/2012 - 16:42
Posts: 1995
Location: Southeast, PA

Gift goes against the “Only one item per Order” safety net to begin with.

If BG only sends the gift and it gets delivered they will now say they delivered that order and Paypal will likely side with them, screwing you.

Learned the hard way about multiple item orders and it had nothing to do with gifts, it had to do with the batteries being out of stock (even though they showed in stock) and my flashlight order sitting there only to go out of stock while everyone else who ordered light only got theirs. Never again.

Won’t even order batteries from overseas anymore, just suck it up pay a little more and know the product is legit and comes fast and safely packed.
Later,

Keith

After the Apocalypse there will be only 2 things left alive Cockroaches and Keith Richards
..
Friends don’t let friends use ATT/DirectTV
..

I used her, she used me
But neither one cared
We were gettin’ our share
“Bob Seger”

RPI
Offline
Last seen: 1 month 9 hours ago
Joined: 09/14/2017 - 04:36
Posts: 78

I don’t think this is fair to us customers, if true. have seen those gifts but could never believe it.

Tally-ho
Tally-ho's picture
Offline
Last seen: 1 hour 5 min ago
Joined: 07/23/2011 - 04:15
Posts: 1209
Location: France

Muto wrote:
Gift goes against the “Only one item per Order” safety net to begin with.

If BG only sends the gift and it gets delivered they will now say they delivered that order and Paypal will likely side with them, screwing you.

As long as all different items are listed on your order, I don’t see how paypal will screw you if one of them isn’t delivered.
I always order batteries separately.

Skylight
Skylight's picture
Offline
Last seen: 1 day 4 hours ago
Joined: 10/01/2018 - 04:49
Posts: 203
Location: Europe

With this gifts it is a weird thing. You can not refund them because you wouldn’t get back anything. Sick So as long as the main item is delivered Paypal won’t help you.

I wrote some emails to BG and got ‘sincere apologies’ Tired and the obligatory 300 Banggood points Facepalm , later even 500.

I still don’t get the logic of it, first you offer a 50$ light and then you don’t have at least a crappy 10$ light to replace it and satisfy your customers. It must be all cheating on customers and sales strategies.

Always looking for: used or damaged flashlights for repair and MODDING

Nicolicous
Nicolicous's picture
Online
Last seen: 1 min 4 sec ago
Joined: 04/16/2016 - 08:28
Posts: 1439
Location: Australia

It’s a scam tactic to get the sells and the gift either out of stock or never deliver.

Sorry for speaking the truth but I got stung too.

Nico -.-

Lightbringer
Lightbringer's picture
Offline
Last seen: 1 hour 28 min ago
Joined: 08/30/2016 - 14:12
Posts: 8898
Location: nyc

All these “0.01 Blowouts!” and “Pick Your FREE Gift!!” and the like kinda nauseate me whenever I even see them, so I automatically chitcan all the BG emails that I get. Sorry, but it’s just a slap in the face.

Just picture Charlie Brown thinking maybe this time Evil Lucy won’t yank the football out from under him and he won’t end up flat on his ass again. How many times you gotta get burned before you get it banged into yer idiot head that it’s Just Another Nasty Trick?

No thanks.

<insert story about the frog and the scorpion>

09 F9 11 02 9D 74 E3 5B D8 41 56 C5 63 56 88 C0

Henk4U2
Henk4U2's picture
Offline
Last seen: 1 hour 8 min ago
Joined: 02/13/2014 - 17:52
Posts: 2778
Location: The heart of the Netherlands (GMT+1)

Maybe this does not apply to all countries, but the shipping fee for the light I payed for went up the moment I added the “free” light to my basket. It stayed on that new level after I was informed that sadly the “free” light was sold out and they cancelled that part of the order.

You are a flashaholic if you are forced to come out of the closet, to make room for more flashlights.

oakheath
Offline
Last seen: 3 hours 54 min ago
Joined: 12/23/2017 - 11:36
Posts: 53
Location: England

Maybe i’am lucky, ordered the MF02 and received the Maeerxu M8 free gift as listed.
No problems with both flashlights and fast delivery.

Eleziel
Offline
Last seen: 1 day 6 hours ago
Joined: 12/23/2017 - 17:50
Posts: 152
Location: Netherlands
Kame Sennin wrote:

Same thing happened with Thor + Cometa gift from EU shop earlier this year except that BG did not send anything and i asked for a refund after about 2 monthes (and got it with no fuss)

That’s more than likely unintentional and a flaw of their inventory system.

i got 2 of them (same deal 2 different occasions) without issues as did mostly everyone else, except those that got refunded because they were out of stock despite the website still showing some in stock.

Skylight
Skylight's picture
Offline
Last seen: 1 day 4 hours ago
Joined: 10/01/2018 - 04:49
Posts: 203
Location: Europe

Good to hear that there are people around who actually got the promised gifts! Crown Anyone from the last ‘round’ of gifts?

After a few emails from BG it turns out that I will have to be happy with 500 Banggood points. Angry I will most likely avoid any fake gift deals from them in the future! It is to risky just to buy and hope you are lucky enough to snatch the deal. Crying

Always looking for: used or damaged flashlights for repair and MODDING

Eleziel
Offline
Last seen: 1 day 6 hours ago
Joined: 12/23/2017 - 17:50
Posts: 152
Location: Netherlands

Skylight wrote:
Good to hear that there are people around who actually got the promised gifts! Crown Anyone from the last ‘round’ of gifts?

After a few emails from BG it turns out that I will have to be happy with 500 Banggood points. Angry I will most likely avoid any fake gift deals from them in the future! It is to risky just to buy and hope you are lucky enough to snatch the deal. Crying

Pay with paypal and tell them you’ll take it up with them if you don’t get what you ordered, they’ll give in real quick and if not, paypal will set things right (which hurts BG)

Skylight
Skylight's picture
Offline
Last seen: 1 day 4 hours ago
Joined: 10/01/2018 - 04:49
Posts: 203
Location: Europe
Eleziel wrote:
Pay with paypal and tell them you’ll take it up with them if you don’t get what you ordered, they’ll give in real quick and if not, paypal will set things right (which hurts BG)

So you would say this works with ‘gift’ items? Theoretically I didn’t pay anything for the second light, I’m not sure if Paypal can do something here. Flat Stare

Always looking for: used or damaged flashlights for repair and MODDING

Eleziel
Offline
Last seen: 1 day 6 hours ago
Joined: 12/23/2017 - 17:50
Posts: 152
Location: Netherlands
Skylight wrote:
Eleziel wrote:
Pay with paypal and tell them you’ll take it up with them if you don’t get what you ordered, they’ll give in real quick and if not, paypal will set things right (which hurts BG)

So you would say this works with ‘gift’ items? Theoretically I didn’t pay anything for the second light, I’m not sure if Paypal can do something here. Flat Stare

I don’t see why not, you bought 2 products for x price, you wouldn’t have bought either product for a higher price.

Bait and switch plain and simple.

BillyBobJoe
Offline
Last seen: 21 hours 37 min ago
Joined: 03/11/2019 - 15:16
Posts: 80
Location: Western USA

This exact thing happened to me; I am still waiting. Currently says backorder. Angry

Skylight
Skylight's picture
Offline
Last seen: 1 day 4 hours ago
Joined: 10/01/2018 - 04:49
Posts: 203
Location: Europe

I received the Astrolux S43S I ordered a month ago and sent a claim to Paypal about the missing gift. Banggood didn’t answer any more since I told them I would contact Paypal. Evil

Now let’s see how it works out. Paypal’s terms of use clearly state that getting less items than ordered is a case where their protection applies.

Always looking for: used or damaged flashlights for repair and MODDING

acab
acab's picture
Offline
Last seen: 1 month 1 week ago
Joined: 05/29/2019 - 16:30
Posts: 163

Does the paypal “invoice” or payment authorization list all the items when you guys buy on banggood or is it one item only?
Not taking sides, was just trying to understand the case where you buy multiple items but only 1 lump sum payment is visible to PP?

When I buy at Gearbest (could be different), pp only gets 1 item on my PP and the entire invoice is the order number.

Skylight
Skylight's picture
Offline
Last seen: 1 day 4 hours ago
Joined: 10/01/2018 - 04:49
Posts: 203
Location: Europe

My payment with Paypal had both items listed, the Astrolux S43S with the price and the Sharp Eagle ‘gift’ for 0.00$. That’s why I applied for a partial refund.

Always looking for: used or damaged flashlights for repair and MODDING

Vegas LED Fan
Offline
Last seen: 1 week 5 days ago
Joined: 11/05/2017 - 14:51
Posts: 95
Location: Nevada

I used to spend a lot with Banggood but not in the past year. Their prices on some newly arrived articles were very good. I was not able to match the prices anywhere else but for things that have been on the market for a long time they are mostly more expensive than I could find elsewhere. They also started charging for shipping for items that had free shipping in the past. It was really annoying to buy half a dozen items and have them hold up the entire order for weeks while one was out of stock. Annoying enough for me to go away.

Here’s a good example without much trying – the OP’s flashlight:
Astrolux S43S flashlight on Banggood $39.95 +$.63 shipping from US warehouse
same light on eBay $35.35 with free shipping from Compton CA

dekozn
Offline
Last seen: 1 hour 55 min ago
Joined: 06/17/2016 - 09:04
Posts: 743
Location: Be

I ordered a Convoy S2+ with a free charger but the free gift never showed up in my order details so there is no way I can open (and win) a dispute. Did the free gift showed up on your order details?

Stefan333
Offline
Last seen: 2 days 2 hours ago
Joined: 08/24/2017 - 14:59
Posts: 31
Location: Germany

The Banggood gifts are fake.
Ordered Item where the gift was in stock, some day later they send out of Stock mail.

Ignoring my suggestions for alternative solution and closed the case without any answer after 3 days and refund me 0,-$ Facepalm and some useless points.

They are not just yet interessted to make more money as i offered them to buy an expensive Flashlight for the price of an expired coupon.

Well, lesson learned… Smile

Skylight
Skylight's picture
Offline
Last seen: 1 day 4 hours ago
Joined: 10/01/2018 - 04:49
Posts: 203
Location: Europe

So here is the end of the story:
Paypal stated everything is well, closed the dispute and gave me back nothing. I contacted Banggood again and they gave me 500 points.

I then used all the points I had for a big discount when the Astrolux MF01S was on app only offer. App only offers are great because the discount is good and gets even better when you use Banggood points. 500 points give around 5$ discount.

The problem is solved for me now as I also like my Astrolux S43S very much. Cool I hope they won’t offer fake gifts any more. Oops

Always looking for: used or damaged flashlights for repair and MODDING

Lightbringer
Lightbringer's picture
Offline
Last seen: 1 hour 28 min ago
Joined: 08/30/2016 - 14:12
Posts: 8898
Location: nyc
Skylight wrote:
I contacted Banggood again and they gave me 500 points. […] 500 points give around 5$ discount.

Now Maw kin git that opurashun…

09 F9 11 02 9D 74 E3 5B D8 41 56 C5 63 56 88 C0