I think I am giving up on Dino-Direct

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rikr
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Hey Guys,

I have bought several lights and batteries from Pro-Tactical Shop and Shane is very cool to deal with he replies to you very quickly or he will call you if needed. You don't get that kind of service just anywhere. He has always beat the prices that you see else where. Also he's coming out with his own Brand of light not sure on all the details yet but I am sure it will be a hit.

 

 

 New Collection / Old Collection

 
kreisler
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Speedsix wrote:
They sucked me in again as well. I found a $18 off $80 coupon and used my Dino Points. I got some really good prices if they ever ship them to me.

arent you OP?

what's wrong with you (or us) haha? Sealed

let's go together hand in hand to Dr. J. Melfi Undecided

*FMI* i got 4 i/o sh
Speedsix
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I know! Some of the deals are too good to pass up. I finally was able to apply all my coupon codes and Dino Points on one order so it was worth the risk. I paid with Paypal and I will be filing a claim if I don't have anything in a month or so. Got to give myself some time within the 45 days so might as well open up the case after 30 days if neccessary.
2100
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kreisler wrote:

arent you OP?

what's wrong with you (or us) haha? Sealed

let's go together hand in hand to Dr. J. Melfi Undecided

Pricing always wins.  We buy too many stuff....

jaysay
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After reading the recommendations here, i placed my first order with shane, even on a sunday, we had exchanged about 10 emails on whether he had the balder se-1 physically in stock, and then he physically verified the led, which i didnt even ask him to do, making sure it was an xml he indeed had, sent me a paypal reciept statement, and after i paid, he sent me a personal email saying the order will ship first thing in the morning, and gave me the same deal the chinese would, Except without the heartache,miscommunication, and month long shipping. Shane, youd better watch out, the chinese might cut you off for following proper business practices. Noone had better attempt to buy the balder se-1s shane has until i verify its content, and place another order for the rest of them.
esrevenge
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That sounds like really stellar service, especially since he spent time to answer your emails and hand-checked your light.

 

Balder SE-1 is a nice light, I remeber last month or so I really looked into getting one and researched it a lot, I dont know why I didnt pull the trigger then?  I will put it on my list of lights to get.

 

Hope you enjoy the light when you get it!

jaysay
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balder se-1 ,Get on board, he highly recommends 14500s for this specific light too. Just save some for the rest of us. This thread has been officially hijacked and will now be known as, the going going back back to dino dino direct...with coupon codes of course, and the "buy from Shane" board

Update, light shipped on monday, i got it on wednesday. Its a balder and not a fenix, hehe, good anodizing, but the rest of the light is budget, led not centered, dirty threads, took off head which is a lens, reflector assembly, led and driver attached to main part of the flashlight body, havent seem this setup, since my maglight days, all spill, absolutely no throw, may have to throw an xre in there and put the xml into a sipik.
ILIKEFLASHLIGHTS
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jaysay wrote:

I dont want to blab out the amount i paid, but it was significantly lower than the 26 dollars he is asking for on ebay. Get on board, he highly recommends 14500s for this specific light too. Just save some for the rest of us. This thread has been officially hijacked and will now be known as, the going going back back to dino dino direct...with coupon codes of course, and the "buy from Shane" board

Well I figured we might as well bring some good with this thread since there seems to be no good coming from Dino Direct.  Someone on here every day is probably gotten pissed off with DD service.  Maybe if they would take notice from a great seller how they go about conducting business the right way rather than trying to screw people over they could turn their bad reputation around and you wouldn't see all these bad DD threads.  They just keep doing business the wrong way.  They have no one to blame but themself.

And I'm sure if the administrator here thought any post wasn't appropriate here that we would have either got a pm or the post would have been deleted.  So let's leave the administrating to the administrator. 

kreisler
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esrevenge wrote:
I will put it on my list of lights to get.

Are you collecting lights? Tell us: About how many lights have you paid for in your career? (i.e. the ones ever in possession plus the ones on order)

i am puzzled.

*FMI* i got 4 i/o sh
Summer
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hello,sincerely sorry for some inconvenience on the delay of some orders. but i do hope you guys can understand sometime, since it was the new year time, and the Annual new year time of China soon, so the postal system may be a little slower than usual. We will try to send the items we have in stock out as soon as possible,then we will have much more space to storage other items. But for some products, we need to ask more than one factories to get the product, you know, it is nearly the end of Chinese annual year, many factories have had the holiday.

 

For the customer service, i beg your pardon, we do have some good customer service online, but sometimes, there are problems with the system, so there might be some problems on connection, you can try more times. And we do have some processes to deal with the orders, if our customer service did not answer you for a long time or resolve your problem timely, you can just send me PM here, i can contact with them to give your order a priority.

 

And for the flashlight, jeatbeam BC40, please do not worry, i just confirmed with our product center, they just got some pieces from the factory, and we will send them out as soon as possible after our careful test.

if there is any other problem, please just let me know, we will try to improve to be better. thanks

My house : www.dinodirect.com/~p.12bc/

If you want buy anything, please contact with me for the magic link, I can give you the lowest price.

For all of you: Best Regards

ILIKEFLASHLIGHTS
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Summer,

You had a great price on the BC40.  No one including me is disputing that fact.  But what I do dispute is that when a customer places an order and a particular product isn't in inventory on-hand ready to be shipped out that you set your computer system to where it keeps track of your inventory so when that product is no longer in inventory you can let the customer know that it is on backorder and when it is expected to arrive.  That's all I ask.  That way I or anyone else knows beforehand that there is going to be a longer wait.  Now there may be some instances where you have products that sell so fast that they are delivered in say every week.  I can see that on items that sell like hotcakes.  And occasionally you may run out for a day or maybe 2.  But don't make a customer wait 15 days and then tell them there order has finally arrived and it is now shipping after that long of wait with no beforehand details of this to the customer.  Again that to me is poor customer service.  Now you can correct me if I'm wrong, but I think most customers of yours would agree with me.   

vitaminc
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Just received my first order from dinodirect so though I'd share my thought (haven't ordered a flashlight in 1.5 years so pardon the excitement).  For my first order from dinodirect I've found the experience very positive.  I ordered a UltraFire WF504B XM-L and UltraFire UF-H3 headlamp for approx $32 which to me is a very good deal.  (thanks to this site for pointing out a $5 off coupon and $3 of dinopoints).  After ordering I received a photo of one of the items.  I found this a nice touch as I haven't had a similar experience at any other shop than a mail forwarder which required payment for said service.  All in all it took only 9 days to receive both lights after clicking checkout.  All during the new year period which seems amazing to me.  I'll definitely order from them again, up and until (hopefully not) I run into any problems such as those described in this thread.

fran82
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This question is for DD guy (summer):

Will DD customer service will work in the next Chinese Lunar New year holidays? Because most customer services from many other sellers (DX, MF etc) will not work during all the week (from 23th to 29th January, If I am not wrong)

Can you post the dates of when customer service and wharehouse will not be working?

This post/thread "may" contain referrals, a little contribution I "earn" in form of points ONLY if you buy the item. The purpose is to redeem items using the points and then making reviews of them in the forums to shar

ChibiM
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Yeah.. would like to know that as well.

Their LiveChat is a real pain! Continually disconnected..

Plus the giftcards I received are not working, one after another (first one didnt work, asked to solve it.. second one is same story.. )My bad! The giftcards are working, it is just not clear that the system is actually approving them... It looks like as if they arent accepted.
I asked Summer to please update the Gift Card procedure....

Summer seems really helpful to me, but dealing with all these little problems is a hassle!

MidnighToker
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SSDD...

I have had the exact same issues repeatedly from DD for a few years now.  Usually something that is out of stock, but they don't tell you that until 2 weeks after you placed the order. (It should be near my mailbox by that point...OK, at least on the boat that is headed this way.)  I am used to the long ship times from dealing with DX, but DD tops it off with their "customer service".  The only time I will even bother with them is if i happen to see a really good deal on something and I am in no rush or in the god awful pinch of them being the only ones that I can find carrying somethingSurprised

And by "customer service" I mean this typical kneejerk canned response is all that you will get 99% of the time:

Summer wrote:

Speedsix wrote:
I tried to order from them but the checkout process is so crazy that it is almost impossible. I put about 15 items in my cart and applied the coupon I had. It took it at first and the. Cleaned out my cart! Empty cart and could not compleat sale. I have tried to use that coupon again but I guess it only "works" once even though i never actually got to use it. I have talked to CS but they just lie and blow you off. One person told me they were going to email me and provide a record of the conversation we had. Never happened. DD has some good prices but it isn't worth the hassle to save a few bucks. Manafront seems much better.

Hi friend, well, if there is any problem with the product you bought from our store, please contact with our customer service, then we will give you a reasonable respond, thanks. You can also contact with me, I will try to help you, also I have sent you the message, you can directly talk with me.

 

Have had more than my share of issues with DX as well as some others, but they always bend over backwards to try and make things right.  I have never gotten that from DD.

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ILIKEFLASHLIGHTS wrote:

Summer,

You had a great price on the BC40.  No one including me is disputing that fact.  But what I do dispute is that when a customer places an order and a particular product isn't in inventory on-hand ready to be shipped out that you set your computer system to where it keeps track of your inventory so when that product is no longer in inventory you can let the customer know that it is on backorder and when it is expected to arrive.  That's all I ask.  That way I or anyone else knows beforehand that there is going to be a longer wait.  Now there may be some instances where you have products that sell so fast that they are delivered in say every week.  I can see that on items that sell like hotcakes.  And occasionally you may run out for a day or maybe 2.  But don't make a customer wait 15 days and then tell them there order has finally arrived and it is now shipping after that long of wait with no beforehand details of this to the customer.  Again that to me is poor customer service.  Now you can correct me if I'm wrong, but I think most customers of yours would agree with me.   

I completely agree with ILIKEFLASHLIGHTS. It is ok if an item is backordered. I am ok to wait for even more than a month if something is not in stock, provided I am told about the status. It pisses me off when I place the order and have to wait a month with abosolutely no information on the availability of the item. If an item is not available for shipment it should be displayed as back-ordered. That is all I am asking for. It would be nice to give people an estimated date of having the item back in stock.

That said, I have placed two more orders with DD in the past week. So far I have received every item in good condition. Nobody can dispute that DD mostly have the best prices. They could do a lot better by sharing some more information with their customers.

ChibiM
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I even bought a Klarus P2A a few days before the GB, and it hasnt been shipped yet.. Interesting to have a GB without having it in stock.. hmmm

ezarc
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I made 2 orders yesterday about $50 each. 

My 2nd order with 4 items is marked as sent but they only showed 1 item in the basket worth about $10.

My first order I didn't get a conformation email for like I did for the 2nd other, I used live chat to ask them why not and they said its sent, then 10 seconds later they said its all in stock, then they will ship it in 3 days. Along with lots of "don;t worry" and "be patient" 

I'm wasn't trying to rush them or anything, I just want to know what's going on and why they can't tell me anything about my orders.

jaysay
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Ordered The klaRus p1a last week, and havent even bothered to check, giving them the 30 days, hope i dont forget about the klarus, have made several orders on lights these last few weeks from different sites, dx delivered my order in about 15 days i counted weekends too, non back ordered items. Im going to see if focal price can beat that time, they can if they get my order to me by the end of the week, big purchase too, i ordered six lights at once from them along with batteries, im rooting them on, now my p1a from dino, i do not expect that to come in for at least a month, may never come if they are sold out, yikes!!! AND like ive said, made an order for a balder se1 from shane yesterday, and its already on its way from floridA to california, says itll be here on the 12th, typical of an american seller to get it done.

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Today I got this image of my order ready to be shipped (ordered @ Dec, 25). Inside the basket you can see the Jetbeam BC20 and Nitecore IFE2 (invisible version Laughing). Now, if everything arrives as ordered (and the Nitecore reveal itself in the package), it is not a bad shopping experience and the price was very good ($99.07 for both after coupons) so I will be happy. Let's wait and see.

Support-wise, it looks like Summer want me to be happy with DD. He responds to my PMs quickly and follows up my order informing me about its progress. He is friendly and makes me feel he will be there for me if a problem arise. Summer, thank you!

Let a flooder be my wife and a thrower be my mistress

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I received my Klarus XT20 today from DD, ordered 18/12/11 with Fedex.

I asked Summer to look into it it 10 days after ordering as it had not been despatched - it was sent the next day, sent EMS instead of Fedex.

I've had stuff arrive faster with the free postage.

Superb flashlight though.

ILIKEFLASHLIGHTS
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Just so you know Summer is a female. 

And Summer and I had a nice long talk about all this that I mentioned here.  And she told me that she is going to look into the future of making sure that people are told if a product isn't in inventory before they place their order.  That way they have the option to buy or not to.  It's the customers call.  And that is all you can ask any company to do. 

My BC40 has now been officially shipped. I got my picture email today.  So I hope all is good now. 

And again I hope DD can turn their reputation around here to where we no longer see threads like this.  Any company that wants to be a good one needs great customer support and great customer satisfaction just like Cabelas has here in the USA.  Afterall, the customer is what keeps the doors opened. 

ILIKEFLASHLIGHTS
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After a good long talk with Summer, I decided to order this Sunwayman V60C.  I got a steal of a price for $98.50.  I hope they have them in current inventory and it gets here fairly quick.  Please Summer make sure I get a working light that is perfect in function and finish.  That's all I ask.

http://www.dinodirect.com/flashlight-rechargeable-versatile-magnetic-stepless-dimming-728lumens-v60c-t6.html

I used the $20 off coupon code that was in the thread that was posted here. 

Great buy!

 

esrevenge
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ILIKEFLASHLIGHTS wrote:

After a good long talk with Summer, I decided to order this Sunwayman V60C.  I got a steal of a price for $98.50.  I hope they have them in current inventory and it gets here fairly quick.  Please Summer make sure I get a working light that is perfect in function and finish.  That's all I ask.

What do you mean, thats all you ask?  The best light, cheapest price in China, perfect flawless function and finish, and the vendor gives you long talks, LOL.  Thats all I ask.

 

For a thread bashing DD you guys seem to be placing a lot of orders...

ILIKEFLASHLIGHTS
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Well you need to read the part about me and Summer having a long chat.  We have said to try it again and see if they can do better.  I seen a great deal so I jumped on it. 

Now are you happy? 

ANTI-NOWHERE-LEAGUE
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Well i've just made my first DinoDeal!!!!!!!!!!!!!!!!!!!!!!!!!!

The place is pure street theatre and upon reading that i'll be getting 6 polymer 504's in silver just could not resist it any longer, my favourite Dino Pic is still the black painted white dude paedo Santa from before Chrimbo though.

Got my coupon code intro deal so for about £8.50 a pop delivered,,,,,,,i can't wait! hahahaha.Laughing

I'm still laughing at my pure and now complete hypocrisy!!!!!!!!!!!!1

GordoJone88
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ILIKEFLASHLIGHTS wrote:

Just so you know Summer is a female.

 

That's what he told all the other guys too.

Price
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Lol! There is no such thing as bad marketing! Tongue Out

 

esrevenge wrote:
What do you mean, thats all you ask?  The best light, cheapest price in China, perfect flawless function and finish, and the vendor gives you long talks, LOL.  Thats all I ask.

 

For a thread bashing DD you guys seem to be placing a lot of orders...

Prisoner 6-2-7

Price
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Guys,

Just an update, I received partial shipment of my order on 10th January. I have only received (via EMS) one out of the three items that I ordered, one supposedly on the way via regular mail, one out of stock and got a refund with gift card.

So far, my experience has be neutral. Will have to wait for the second item to arrive before commenting further.

 

Price wrote:

Hi everyone! I ordered a few items from DD on 30th December, got an e-mail from them saying one out of three items has been shipped via EMS (I chose Fedex). But I checked their website, my order is has not being approved yet! Ha!

Prisoner 6-2-7

ezarc
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ILIKEFLASHLIGHTS wrote:

Well you need to read the part about me and Summer having a long chat.  We have said to try it again and see if they can do better.  I seen a great deal so I jumped on it. 

Now are you happy? 

That chat I would have to say was useless and they were just saying whatever you wanted to hear like they say to everyone else. 

Its still shit service, I cant get a straight answer out of them.

First they said both my orders were shipped, then only 1 was, then only 1 item out of 12 was sent, then saying everything is in stock. 

Why send 1 out of 12 items if its all in stock? It would save them a lot of postage.

Why tell me both orders are shipped when they arent, then change it to saying only 1 order is shipped, then later saying only 1 item out of 1 order is shipped?

They have good prices, too bad they lie and have no idea how to look after customers.

After a ton of lies... "Don;t worry"  "Please have patience"

I wont say that I'll never buy from them again but I will definitely look elsewhere first. 

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