Negative experience with NealsGadgets

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vresto
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hm…i try to think of his business..is it good? or not? hes got enough orders?is it parttime job or full? if is it profitable for him?if so,maybe o should working with someone…i dont know his kind of work,but if hes doing everything alone,then its not easy..emails,refunding,pm here on forum,post….cos hes known here as a trustfully person.but his non answering and extremly slow shipping is not good..maybe he need someone for partnership in crime:) i would like to order now from him one torch,but hes not responding…so,i cant…

EDC-Amutorch X9 XHP50 nw,Sofirn If-25A cw

Headlamp-Thrunite TH30 nw

Muto
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Henk4U2 wrote:
Though I’m affraid the floodgates are already open, I would like to make a small comment. Neal is just a one-man-shop. Working his a$$ off trying to keep the customer happy and his family alive. Of course it is heartwarming to see you guys give pointers how to reach Neal, but that makes things worse. Do you realise how much time it costs, besides fulfilling his daily tasks in his job, to read: Fakebook, regular email, his PM, and several threads in this forum that are used to vent some frustration. Just reading those wil cost him his day. It’s true as buyer you have a contract with him as seller, and he is the first to address. But that includes also things he did not cause, like mechanical faillure or slow shipping. As for myself, Neal always came through. In the end.

Neal is by all accounts a great guy. I have bought a few items and they came and worked fine. I never once bothered him with any emails other than the one for his paypal address. After that I tried to forget I ordered it and it always showed up, sometimes quicker than was expected.

That being said,Well, here is the deal;
I have heard that same defense of everyone who decided to call themselves a “Business” and then not have the time resources to fulfill their obligations to their customers and ultimately fail because of it.

No one cares what your personal schedule, dead pets, sick kids, etc. when you call yourself a professional company.
You and your company will be judged by how you deliver and perform, period. No excuses.
This is the stone cold reality of doing something as a professional venture.

Too hot? Get out of the kitchen!

Something that may help would be simply raise prices $2 (or more as needed) on every item and use that increased profit to hire someone to field and sort the insane amount of messages that always come through from people who just want to talk, ask for something unobtainable, etc.
We always hear how cheap labor is in China, so charge more and get help.

Under promise and over deliver. Name of the game.

“History doesn’t repeat itself, but it sometimes rhymes,” Mark Twain

After the Apocalypse there will be only 2 things left alive, Cockroaches and Keith Richards

“You’ll develop like a herd mentality,”
“It’s gonna be herd-developed and that’s gonna happen.”

Yep it already happened

alpinewinter
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Muto is dead on. If you’re going to run a business, you have a responsibility to do all of the things that come along with that. You know, like basic customer service.

I don’t know why everyone gives Neal a pass, it’s ridiculous. I’m new to the “flashlight scene” and gave Neal one of my first orders because of the recommendations from the community. It seemed like he was just a dude running a small shop to serve a niche community. This was a mistake.

I placed an order for a flashlight and two batteries then waited for a shipping confirmation…and waited some more. After 7 days with nothing, I e-mailed Neal to ask if it had been shipped. Silence. Two days later I e-mailed again with less patience. He got back to me and supposedly he’s having difficulties shipping the batteries I ordered. I’m not sure how long he was going to wait to tell me that, or if I was just supposed to wait in confidence that he would eventually send my shit, but okay.

He apologized and asked if he could just send me one of my batteries, but upgrade the shipping to fast DHL express. Now my first reaction to his solution of me getting less of the stuff I paid for and paying more for shipping was negative, however at this point I was kinda over it and just wanted the flashlight I ordered, so I accepted the offer.

Another two days later I got a DHL tracking number “information received.” Another day goes by and this morning it’s accepted, now with an estimated arrival date of December 5th. Two full weeks into the future.

So to recap, Neal is not sending my full order, is charging me more for “fast” shipping, and the best case scenario is that I’ll get what’s left of my order just a hair under a month after placing it.

Needless to say, this will be my last order with Nealsgadgets, and I’ll be steering as many folks clear of him as possible.

f0xx
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alpinewinter wrote:
best case scenario is that I’ll get what’s left of my order just a hair under a month after placing it.

Welcome to the forum! What you may not know (since you are new) is that a month wait for ANYTHING from China is par for the course. I have ordered from Hank at intl-outdoor, Simon through Aliexpress, other AE sellers, Neal, Jacky at FireFlies, Sofirn through Amazon, and Banggood. With the exception of lights warehoused in the US (speaking of one of my Amazon orders), every one of them took about a month (or much more) to get here. Most of that time I had either no tracking info or worthless tracking info. If you order something from China, it is going to take a while to get to you.

Neal’s issues with communication are a legitimate gripe, and I have had a few issues there myself. I don’t think people here are trying to give Neal a pass so much as provide an explanation. Humans want to know “why”, and people here are trying to to provide that answer.

If you want quick shipping and good customer service (before or after the purchase), stick to lights already in the US and avoid BG, AE, etc. One good option is Illumn. They have some of the stuff Neal sells, and they are fantastic.

If you want something that is uniquely available through Neal (whether that is a deal or a specific product), you have to go into it knowing that you may not get it any time soon and that you may not have much if any communication with him during the process. The good news is that Neal has shown that he will usually make good on anything promised, so if you do end up ordering through him you should eventually get what you ordered.

1stein
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Although I’m on a complaining side, i risked third order. After 2 disappointments, the third order came ok. A month waiting, but the product was ok. It seems to me Neal has too much tasks and has problems to control all the things. Pity, as it influences negatively his business. Although having understanding for him, I can’t justify not hiring any help.

alpinewinter
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f0xx,

I order plenty of stuff direct from China. I ordered from Neal with free shipping and was fully prepared to pay the Chinese time tax to get it, however I do expect the order to be shipped in a reasonable amount of time. 1-3 business days. Taking 9 days to even let me know there was an issue with shipping (and even then only after I e-mailed twice) is unacceptable.

The only issue I have with it taking a month to get here is that because of a screw-up on his side, I paid more for express shipping which turned out to not be all that express.

f0xx
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alpinewinter wrote:
f0xx,

I order plenty of stuff direct from China. I ordered from Neal with free shipping and was fully prepared to pay the Chinese time tax to get it, however I do expect the order to be shipped in a reasonable amount of time. 1-3 business days. Taking 9 days to even let me know there was an issue with shipping (and even then only after I e-mailed twice) is unacceptable.

The only issue I have with it taking a month to get here is that because of a screw-up on his side, I paid more for express shipping which turned out to not be all that express.

I wasn’t sure from your post that you knew the wait was normal. I just wanted to help you set reasonable expectations for future orders from other sellers around here. With the FW3A group buy, I experienced this seller induced wait on 2 of the 3 I purchased from him, and I also find that frustrating. I got the CuTi version delivered after I could have purchased it from Illumn.com, and I ordered it the day it became available in his store.

I agree that Neal could do better with communication and timely shipping of orders. I wonder if he is sometimes waiting on stock to arrive before he can ship?

HONDARIDER
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The one thing I have learned from ordering anything from overseas is to make my order with a what most would consider a credible dealer (Nealsgadgets) and forget about it. If in 2 months you don’t see it start asking questions. I’ve never asked Neal a question and I have made 15ish or so orders with him. Even made some request for tail switches which he threw in my order for free.

peg matite
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Months ago, one order, one light (FW3A), one week to US door satisfied customer.

Always expected I would order from Neal again but now not so sure.

I stick to Amazon or look for a BLFer thinning the herd to get lights that bought new would need to come from China.

f0xx
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peg matite wrote:
Months ago, one order, one light (FW3A), one week to US door satisfied customer.

Always expected I would order from Neal again but now not so sure.

I stick to Amazon or look for a BLFer thinning the herd to get lights that bought new would need to come from China.

I don’t think you should expect a bad experience with Neal, but your experience is as good as it could have been. I think Hondarider’s approach is probably the best when ordering from Neal as it bypasses the communication issues, and his expectations are in check.

71k5
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Per this site recommendations, I ordered an FW3A from Neal’s Gadgets. Received my first order, and feeling satisfied with the results, I decided to order 4-Samsung 30Q’s from Neal’s Gadgets, for my BLF SP36 Anduril.

Received tracking info. email as before, on the previous order. Received order a month later, and found I had only received 2 of the 4 batteries I had ordered.

I immediately emailed Neal’s Gadgets at the contact information listed on his web site.
After 5 emails and 2 weeks later, NG finally responds via email to ask if I wanted a refund, or the 2 missing 30Q’s. Again I requested he send the 2 missing 30Q’s, I had been asking for on the previous 5 emails.

4 weeks later, and NO response or acknowledgment of 6 more email replies to NG, to send the remainder of my order, as I had requested in my 5 previous emails to him.
No tracking information, nothing to even indicate that he had received my 6 email replies back to him, to send the remainder of my order, and not refund me the difference.

So I was left with no option but to dispute the amount of the 2 missing 30Q’s, with my CC company.

If you decide to order from Neal’s Gadgets, there is a very good chance something similar will happen to you.

This isn’t baseball. Batting .500 isn’t something to brag about, if you can’t even communicate with your paying customers.

How does that saying go?

“Screw me once, shame on you. Screw me twice, shame on me.”

Sorry Neal, I’m not willing to risk shaming myself, by patronizing your business again.

vresto
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Hes nice guy i guess.. Helps with many things here.. But hes not very good seller. Maybe the chinese mentality. They dont understand that we want everything NOW.hm..thats pity. He should change this.

EDC-Amutorch X9 XHP50 nw,Sofirn If-25A cw

Headlamp-Thrunite TH30 nw

mortuus
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problem is he is doing this all alone, running the shop shipping orders answer email etc etc… and the shop has maybe too much items he is selling so there can be tons of work for him all the time, i dont think he realized how much the shop will grow when he created it, but perhaps doing this alone for profit isnt always such a good thing if u cant keep happy customers by sending them bought items in a proper time and having good communication ? i sure wouldnt want to have such job really..

...where Frugal meets with Flashlight!

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vresto
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exactly this is what i self think about him….hes sure no liar…hes responsible person i can see his work here…but i guess,hes alone and hes got not capacity and time to make it properly..

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vresto
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btw is it so hard to run your own eshop in china?why noone replace him or try to make the same business here..? no chinese flashlight fans here or what?

EDC-Amutorch X9 XHP50 nw,Sofirn If-25A cw

Headlamp-Thrunite TH30 nw

MascaratumB
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vresto wrote:
btw is it so hard to run your own eshop in china?why noone replace him or try to make the same business here..? no chinese flashlight fans here or what?

Probably because they have the manufacturers there and if you were doing it here (europe) you’d pay a lot more for the lights / batteries / chargers…that you find to be “budget” when they come from China Facepalm

I will not defend Neal, but my experiences so far have been good with them!
Last week I sent him a PM that wasn’t answered! That’s ok that I didn’t pay any money for anything, but I’m not calling it a bad experiencr just because the man didn’t answer my PM!
He might got sick, injured, may be working with manufacturers to get more deals and our “budget” lights, may be full of e-mails and PMs and Messenger messages to reply! IDK!
I will wait, I will be patient and maybe it will be replied! If not, I will wait again!

We are so “here and now!” that we forget that not all countries have the same conditions and even to run a business like he does, probably few people here know how it works or how difficult it may be!

Again, I’m not defending anyone but try walking ther others’s shoes, even in abstract…

Peace!

EDIT: vresto, this post is not aimed at you nor anyone in particular! Just to clarify!

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WalkIntoTheLight
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If you’re buying from China, don’t expect great customer service. Pay 3x the amount and buy locally, if you want that. I don’t find Neal any better or worse than most legit Chinese companies. He’s a lot better than some of the scam stores on Ali and Ebay. I don’t think he’s trying to rip anyone off. He’s just slow because he’s cheap.

Cheap
Good
Fast

Pick any 2.

alpinewinter
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You guys are saints. I can only hope to have customers like these Cash

vresto
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yes guys-you are right…i self think hes really not trying rip anyone…no…but some things should change..
mascaratum-i know what you want to say..its ok:)
but cos we live in this capitalistic world,i accept mostly what MUTO said…sadly,we are really not friends,but business partners…and Neal is doing many mistakes with his business…this will be not working…..i still hope yes,but he should change it…

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mortuus
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Also since he is running the store alone, he not long ago had a baby so he has a family to take care of also now so can mean sometimes things can take a while but doesnt mean he ignore you, just have alot of things to do.

...where Frugal meets with Flashlight!

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vresto
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who cares? all the best to his new family,but he should announce it here…people here are patient,if there is a good product and good price…also i for example wanted support him..if you send him money,he has to care about smooth transaction etc..

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hank
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Remember your grandparents’ big old Whole Earth Catalog? That publication had the unexpected result of destroying a lot of very small family businesses, I recall hearing —- people who had been turning out some small handmade product for years to their neighbors were suddenly exposed to, well, the whole Earth, got buried in mail orders and died from the success.

The Internet works the same way nowadays.

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Muto wrote:
Henk4U2 wrote:
Though I’m affraid the floodgates are already open, I would like to make a small comment. Neal is just a one-man-shop. Working his a$$ off trying to keep the customer happy and his family alive. Of course it is heartwarming to see you guys give pointers how to reach Neal, but that makes things worse. Do you realise how much time it costs, besides fulfilling his daily tasks in his job, to read: Fakebook, regular email, his PM, and several threads in this forum that are used to vent some frustration. Just reading those wil cost him his day. It’s true as buyer you have a contract with him as seller, and he is the first to address. But that includes also things he did not cause, like mechanical faillure or slow shipping. As for myself, Neal always came through. In the end.

Neal is by all accounts a great guy. I have bought a few items and they came and worked fine. I never once bothered him with any emails other than the one for his paypal address. After that I tried to forget I ordered it and it always showed up, sometimes quicker than was expected.

That being said,Well, here is the deal;
I have heard that same defense of everyone who decided to call themselves a “Business” and then not have the time resources to fulfill their obligations to their customers and ultimately fail because of it.

No one cares what your personal schedule, dead pets, sick kids, etc. when you call yourself a professional company.
You and your company will be judged by how you deliver and perform, period. No excuses.
This is the stone cold reality of doing something as a professional venture.

Too hot? Get out of the kitchen!

Something that may help would be simply raise prices $2 (or more as needed) on every item and use that increased profit to hire someone to field and sort the insane amount of messages that always come through from people who just want to talk, ask for something unobtainable, etc.
We always hear how cheap labor is in China, so charge more and get help.

Under promise and over deliver. Name of the game.

Well said MUTO. I feel the same. Hire more people, stop making excuses, be true to your word, ect,.

I simply do Not deal with dealers like him in the USA. I have not encountered many , if any. Dozens that I have used go out of there way to satisfy their customers. Efficient, reliable,considerate, answering emails ALWAYS and delivering a product in a timely fashion and doing whatever has to be done if there is an issue.That is why I [they] keep coming back.

Example of a Vape company I only used once. The tracking was stuck in the “Pre shipment mode for three days. Supposedly a USPS issue. The Fourth day the sent me 2 more aspire 26650. I go to mail box and Original two are there! The next day my other Two were there! I got 4 batteries for the price of Two.They said just keep the extra Two batteries when technically it was not their fault but the USPS tracking glitch!

We all have options and choices, that is a nice freedom to have.

For the most part, you get what you pay for.

You can't hide me from me.

Marnav1
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Agree wholeheartedly with post 63 and 64. !!!

g_sintornillos
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What is happening with my last order in NealsGadgets: http://budgetlightforum.com/comment/1596740#comment-1596740

Sorry for my bad English (gogole transtorla)

Ventsi
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I wonder how much it would take for BLF and Reddit to stop recommending shopping from Neal? The guy is pretty much scamming people at this point, and I don’t care if it’s on purpose or not. nealsgadgets.com should be flagged as non-trustworthy seller so people know what they’re getting into.

Dioda
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What I find most surprising is seemingly total radio silence on Neal’s end, no damage control, no attempts to communicate etc.

BaronVonEissler
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Ventsi wrote:
I wonder how much it would take for BLF and Reddit to stop recommending shopping from Neal? The guy is pretty much scamming people at this point, and I don’t care if it’s on purpose or not. nealsgadgets.com should be flagged as non-trustworthy seller so people know what they’re getting into.

Good point. Personally after reading many, many posts and my own experience, think that limit has been reached.

On the other hand money and loyalty, regardless of peoples consequences/complaints can be more influential in their[BLF/Reddit] thought process and decision making.

You can't hide me from me.

Bearbreeder
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Certain brands and sellers are “protected” on here Wink

BaronVonEissler
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Bearbreeder wrote:
Certain brands and sellers are “protected” on here Wink
Yes it seems so. You gave the short version. Similar to the Mafia until certain lines are crossed!

You can't hide me from me.

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