Banggood order I canceled but still shipped 3 days later

28 posts / 0 new
Last post
klrman
klrman's picture
Offline
Last seen: 13 hours 38 min ago
Joined: 11/07/2016 - 22:44
Posts: 2350
Location: Canada
Banggood order I canceled but still shipped 3 days later

I canceled an xiaomi phone order, about $250 cad, about one hour after I ordered it and customer service has acted really strange.  After 3 chats, all they keep saying is "don't worry" but refuse to send me an email confirming cancellation.  I knew something was up as they were seriously playing around and I just knew they would ship it, which they finally did, even after the 4th chat with customer service where they said that the refund had been issued, which it had not, and then today an email saying it was shipped as soon as I ordered it.  Is this worthy of a paypal dispute?  Because they were  really dishonest for the first time I can remember, I decided to screen print the whole 4th chat session where they said the refund had been issued as I instinctively knew they were being dishonest again and needed proof this time as there seems no way to save their chat sessions otherwise.

Edited by: klrman on 10/07/2019 - 01:21
freeme
freeme's picture
Offline
Last seen: 1 hour 20 min ago
Joined: 11/14/2013 - 22:00
Posts: 8069

Inform Banggood by creating a ticket at https://www.banggood.com/Contact-Us_hi111.

You might have to wait till the package arrive first, then proceed with the return before they could refund your money. Shipping will be covered by Banggood and PP refund will be under a week.

©freemex1thedeals.com

klrman
klrman's picture
Offline
Last seen: 13 hours 38 min ago
Joined: 11/07/2016 - 22:44
Posts: 2350
Location: Canada

But I did inform Banggood when I chatted with customer service?  They sent me an email today saying to accept the phone, and I have 14 days if I want to  send it back, but I have read here at BLF that some have done that and then Banggood refuses to refund because they say item was damaged by the buyer?  Kind of a tricky situation I think as they have been bs'ing me for quite a few days now and it's getting old.  Trouble is that they keep forgetting their lies and then create new lies.  I don't want to be mean spirited about the whole thing as they have been pretty good with me for years, but there is something going on with that company policy that is not good anymore.

Nicolicous
Nicolicous's picture
Online
Last seen: 2 min 56 sec ago
Joined: 04/16/2016 - 08:28
Posts: 1471
Location: Australia

yeah I also notice Banggood is becoming a joke.

I paid for two Astrolux MF01 Mini Copper and i entered wrong address (my fault).

Got on live chat with them to correct the address and they cancelled my order. Angry Angry

They kept the money for a week a now and i was real piss off today…went on live chat again and they said they will prioritise the refund within 24hrs.

Nico -.-

RageAgainst...
Offline
Last seen: 12 hours 1 min ago
Joined: 09/23/2019 - 07:14
Posts: 15
Location: Canada

I would just make a paypal claim. The only reason I use BG is because they take paypal. I have never had an issue with refunds from Aliexpress(no paypal) or Ebay, but BG makes you work for it. If you have a screenshot of the chat use that in your claim.

Sunnysunsun
Sunnysunsun's picture
Offline
Last seen: 15 min 31 sec ago
Joined: 08/09/2019 - 12:51
Posts: 64
Location: Toronto

Be careful with paypal’s “Guarantee” though. They force you to send the item back which for me cost $80 min from Canada for a small item back to China. I paid less than $45 for the item. Even with Paypal’s $30 US shipping promotion it simply didn’t make sense to send the malfunctioning item back for a refund.

klrman
klrman's picture
Offline
Last seen: 13 hours 38 min ago
Joined: 11/07/2016 - 22:44
Posts: 2350
Location: Canada

Sunnysunsun wrote:
Be careful with paypal’s “Guarantee” though. They force you to send the item back which for me cost $80 min from Canada for a small item back to China. I paid less than $45 for the item. Even with Paypal’s $30 US shipping promotion it simply didn’t make sense to send the malfunctioning item back for a refund.

 

$80 for shipping ouch!  So, I'm already out $250 because Banggood basically stole it from me, so I'm not sure I want to send it back for another $80 or more only for Banggood to come up with some more shady excuses as they seem to be on a roll right now.  I may just call it a day and take the initial loss and cancel my account with BG and be done with it all.

Sunnysunsun
Sunnysunsun's picture
Offline
Last seen: 15 min 31 sec ago
Joined: 08/09/2019 - 12:51
Posts: 64
Location: Toronto

PayPal covers $30 US as part of their promotion. Many places I checked had a minimum of 1lb shipping which was well over $100, fedex was $150 I believe.

PayPal requires it to be tracked then they can force a refund. Take a video as proof of you in the post office showing you sent the item and use a tracked shipping option from Canada post.

klrman
klrman's picture
Offline
Last seen: 13 hours 38 min ago
Joined: 11/07/2016 - 22:44
Posts: 2350
Location: Canada

I guess BG saw my thread here as they have responded and said I can refuse delivery of the package at the post office and they will refund me minus about $6.00 once the post office tracking shows "returned to sender" online.  I will give that a try and see how it goes but I get a feeling this is going to take a long time if ever so I need to remember how long I can wait before I make a paypal claim.

everydaysurvivalgear
everydaysurvivalgear's picture
Offline
Last seen: 1 hour 40 min ago
Joined: 07/31/2015 - 10:25
Posts: 3490
Location: sydney australia (GMT+10)

What phone do you want to get?

RapidLux
RapidLux's picture
Offline
Last seen: 23 min ago
Joined: 03/24/2017 - 13:21
Posts: 335

On BG, be 100 % sure when you submit an order, if not, wait couple of days to decide. It’s a pain to cancel an order. I had to chat 1 hour until they cancelled one of mine. Seems like it’s a top down order from manager to the support team, because I chatted with two different supporters in short time, both started the same process. If you once should experience this, say you don’t need the product, if they are still hard, then threaten to publish the chat or to tell your story on a forum with huge amount of members.

lampliter
lampliter's picture
Offline
Last seen: 11 hours 38 min ago
Joined: 07/31/2017 - 16:06
Posts: 163
Location: Paradise

Long ago (before I knew about blf), I placed an order with bg and realized I would not be living at the location I ordered from by the time the order would get there, so I cancelled it about 15 minutes later and was informed that it had already shipped and could not be cancelled; I still order from them every once in a while and have always gotten my order in 30 days or so.
I hope whoever got my package is happy with it. Smile
Just be careful with payal also; it is no longer the same as it was.

"The sun, with all those planets revolving around it and dependent on it, can still ripen a bunch of grapes as if it had nothing else in the universe to do." ~ Galileo Galilei

Lexel
Lexel's picture
Offline
Last seen: 10 hours 29 min ago
Joined: 11/01/2016 - 08:00
Posts: 5533
Location: Germany

The best solution would be not to accept the parcel so it gets back to china

when its on the way back open paypal claim

Sunnysunsun
Sunnysunsun's picture
Offline
Last seen: 15 min 31 sec ago
Joined: 08/09/2019 - 12:51
Posts: 64
Location: Toronto
lampliter wrote:
Long ago (before I knew about blf), I placed an order with bg and realized I would not be living at the location I ordered from by the time the order would get there, so I cancelled it about 15 minutes later and was informed that it had already shipped and could not be cancelled; I still order from them every once in a while and have always gotten my order in 30 days or so. I hope whoever got my package is happy with it. Smile Just be careful with payal also; it is no longer the same as it was.

They’ve been consistently doing 6 days or less with my last ~5 orders to Canada. It’s astounding

klrman
klrman's picture
Offline
Last seen: 13 hours 38 min ago
Joined: 11/07/2016 - 22:44
Posts: 2350
Location: Canada

Lexel wrote:
The best solution would be not to accept the parcel so it gets back to china when its on the way back open paypal claim

 

Yes, I think that is the best way to go, I'll give it a go, it will be my first ever paypal claim.

klrman
klrman's picture
Offline
Last seen: 13 hours 38 min ago
Joined: 11/07/2016 - 22:44
Posts: 2350
Location: Canada

RapidLux wrote:
On BG, be 100 % sure when you submit an order, if not, wait couple of days to decide. It's a pain to cancel an order. I had to chat 1 hour until they cancelled one of mine. Seems like it's a top down order from manager to the support team, because I chatted with two different supporters in short time, both started the same process. If you once should experience this, say you don't need the product, if they are still hard, then threaten to publish the chat or to tell your story on a forum with huge amount of members.

 

I realize that now.   I think like many companies, once they grow to a certain size, they start to act recklessly because they can afford to because the numbers are behind them.

klrman
klrman's picture
Offline
Last seen: 13 hours 38 min ago
Joined: 11/07/2016 - 22:44
Posts: 2350
Location: Canada

everydaysurvivalgear wrote:
What phone do you want to get?

 

I'm waiting for a deal on a phone with a decent camera.  Probably S8 or S8+.  Gave away my S9 to my cousin and would like another phone now.

LTC
Offline
Last seen: 15 min 6 sec ago
Joined: 07/29/2019 - 04:34
Posts: 118
Location: Singapore

You gotta have a lot of patience to go onto the chat.

99% of the time they are trying to act blur and beat around the bush, brush you off…

Avoid your simple question, ask u to wait, come back and repeat everything all over again, etc…

In many cases, they will ask u to wait for 24-48 hours for a reply thru email. No reply after 48 hours. You will chat again with them and again, they will tell you to wait another 24-48 hours. Angry Angry Angry

everydaysurvivalgear
everydaysurvivalgear's picture
Offline
Last seen: 1 hour 40 min ago
Joined: 07/31/2015 - 10:25
Posts: 3490
Location: sydney australia (GMT+10)

My girlfriend just got the Xiaomi Mi 9T pro, Its an awesome phone for the price. You get the current gen top of the line CPU sd855 and a 48mp camera rear camera plus a zoom camera and a wide lens. Camera app is decent it has a proper manual mode.

The battery life is awesome last 2 days with medium use. Plus 20mp front camera.

Only down side would be the screen resolution its only full HD. The phones cheaper than a Samsung s9 here in Australia.

If You buy any Xiaomi buy the International version or else you have access to google apps/ store.

HONDARIDER
HONDARIDER's picture
Offline
Last seen: 2 days 21 hours ago
Joined: 04/22/2018 - 11:45
Posts: 907
Location: Hot Springs, Arkansas

Isn’t there a Banggood US? You should be able to send it there especially if it is in their inventory. Google Banggood US and start a chat with them and maybe they can help. Shipping wouldn’t be as much if you can get them to accept the return. May be worth a try. I ordered a Convoy L2 and they were going to let me send it there but I decided to keep it when they provided a partial refund. It was the wrong color.

klrman
klrman's picture
Offline
Last seen: 13 hours 38 min ago
Joined: 11/07/2016 - 22:44
Posts: 2350
Location: Canada

 ^ It seems the best way is to refuse receiving  it at the PO, so I am going that route and  will then open a pp dispute like Lexel suggested.  

klrman
klrman's picture
Offline
Last seen: 13 hours 38 min ago
Joined: 11/07/2016 - 22:44
Posts: 2350
Location: Canada

everydaysurvivalgear wrote:
My girlfriend just got the Xiaomi Mi 9T pro, Its an awesome phone for the price. You get the current gen top of the line CPU sd855 and a 48mp camera rear camera plus a zoom camera and a wide lens. Camera app is decent it has a proper manual mode. The battery life is awesome last 2 days with medium use. Plus 20mp front camera. Only down side would be the screen resolution its only full HD. The phones cheaper than a Samsung s9 here in Australia. If You buy any Xiaomi buy the International version or else you have access to google apps/ store.

 

I have a couple of tel numbers through family members, so  yesterday got a free Huawei P20 Pro with no markup in the monthly bill, so I took that.  Camera is pretty amazing, I couldn't be happier.

Henk4U2
Henk4U2's picture
Online
Last seen: 13 min 10 sec ago
Joined: 02/13/2014 - 17:52
Posts: 2976
Location: The heart of the Netherlands (GMT+1)

A long time ago the presenter (the word DJ wasn’t even invented yet) of one of the first top-pop programs on TV told his audience: if you think things are good, tell your friends. If you think things can be better, tell me. We all have had mishaps with one or more sellers, but that’s not the rule. If were are honest, it’s an exception.
August 7nd I ordered a cheap flashlight from Banggood. Got a thank-you for the order, and a notification from PayPal that the money was payed. I added a line to my spreadsheet and waited. With BG the average time between the email of PP and the doorbell is 23 days. After 3 weeks I looked in “my orders” and could find no order (?). I immediately emailed BG and got an answer within 24 hours. Your order was received, and the light was shipped the following day. Maybe your order did not show up in “my orders” because you were not logged in while ordering (?). Shipping can take up to 35 working days, please wait a few days longer.
So I waited an extra week and sent another email. Within 24 hours I got an email they were very sorry, but things could take more time because of unforseen weather and turmoil. Please wait another 10 days.
Day 60 I sent a third email, as polite as I could be. Each email shorter than the one before and making it very clear they were facing a PP claim. After two full months I got a third email, granting me a full refund. And If the light somehow does arrive in the future, would I be so kind to pay for it. PP has notified me the money is back.
NB: China and NL are worlds apart. In every aspect. But I never had the feeling BG was trying to deceive me.

You are a flashaholic if you are forced to come out of the closet, to make room for more flashlights.

Scallywag
Scallywag's picture
Offline
Last seen: 7 hours 57 min ago
Joined: 01/11/2018 - 22:23
Posts: 775
Location: Ohio, United States

lampliter wrote:
Just be careful with payal also; it is no longer the same as it was.

I had a recent bad experience with Paypal, and even worse with the seller involved. It wasn’t flashlight related, but the bad taste still lingers.

EDC Rotation: ZL SC62 | Jaxman E2L XP-G2 5A | Purple S2+ XPL-HI U6-3A | D4 w/ Luxeon V | RRT-01 
EagTac D25C Ti | DQG Slim AA Ti | UF-T1 by CRX | Olight S1 | Klarus Mini One Ti
L6 XHP70.2 P2 4000K FET+7135 | Jaxman M8 | MF02 | Jaxman Z1 CULNM1.TG | Blue S2+ w/ ML Special
In-progress: Supfire M6 3xXHP50.2 
Others: Nitecore EC23 | Nebo Twyst | Streamlight ProTac 1AA | TerraLux LightStar 100

klrman
klrman's picture
Offline
Last seen: 13 hours 38 min ago
Joined: 11/07/2016 - 22:44
Posts: 2350
Location: Canada

I decided not to open a pp dispute yet and just wait and see how it works out as I rejected the order at my post office as BG had asked me to and emailed them the link from Canada Post that shows "return to sender".  BG replied and said they will refund me in about 3 days so I hope it goes well.    

klrman
klrman's picture
Offline
Last seen: 13 hours 38 min ago
Joined: 11/07/2016 - 22:44
Posts: 2350
Location: Canada

Just got an email from Banggood today stating they refunded me and refund should show up on my cc statement in about 48 hours, so it should be ok and I avoided opening a pp dispute.

What I learned so far is that Banggood doesn't like if you cancel an order over a certain dollar amount and in this case it was around $250 CAD. It didn't make a difference that I canceled it about an hour later when I realized it was not the item I wanted.  Also it didn't make any difference that I was a vip4 member and nearly close to vip5.  I think from now on I will be cautious and limit my BG purchases to a max of $10 each time and look elsewhere to buy products as they really put me through the ringer in the beginning and made everything really complicated when it really didn't need to be.

firedome
Offline
Last seen: 2 weeks 1 hour ago
Joined: 01/16/2016 - 05:45
Posts: 600
Location: Skagen - Denmark
Scallywag wrote:
lampliter wrote:
Just be careful with payal also; it is no longer the same as it was.
I had a recent bad experience with Paypal, and even worse with the seller involved. It wasn’t flashlight related, but the bad taste still lingers.

Can you explain more? I thought that PayPal always sided with the buyer for most cases.

We can easily forgive a child who is afraid of the dark; the real tragedy of life is when men are afraid of the light --- Plato

Marnav1
Offline
Last seen: 1 day 16 hours ago
Joined: 04/25/2013 - 16:03
Posts: 38
Location: Nebraska

BG has been jacking my orders around also. Wait 2-3 weeks and oh sorry shipper sent it back to us or address is incorrect. Im like WTF? Never had these problems before, only recently. Personally I think they dont have the items and are being deceptive. I’m about done with the place. Angry