Banggood order stuck in "processing" – email address issues?!

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SammysHP
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Banggood order stuck in "processing" – email address issues?!

Recently I tried to order an Astrolux FT03 from Banggood. The flashlight was in stock and said “ships in 24 h”. I used PayPal and the order status changed from “Order Submitted” to “Payment Confirmed” and to “Order Processing”.

Then it was stuck in this status for a week after the “expected shipping date”. I contacted Banggood support and they told me that there was an “issue with PayPal email id” that I should fix. I asked what it means and what I should do. Support told me they cancel my order and that I should fix the issue and order again.

Well, I checked that the shipping address in PayPal is the same as I used for Banggood and that my email address used for Banggood is also present in my PayPal account. Then I tried to order the FT03 again and it looks like it is stuck in “processing” again.

Ordered something previously on Banggood without issues and used the same PayPal account for Aliexpress, Gearbest and hundreds of other shops.

Has anyone experienced similar issues with Banggood and found the reason and a solution? I would order from somewhere else, but Banggood is often the only shop for BLF group buys and in this case the only shop with the FT03. So sad, the FT03 would have arrived already without this issue. Sad

Edited by: SammysHP on 10/29/2019 - 12:01
mortuus
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not sure sounds weird… just try and place order again? I dont think its a must that your email used for banggood must be same with paypal, if yours is then i dont understand their problem? why reject order with valid payment makes no sense…

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The_Fat_Controller
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I’ve had an order with them stuck in processing for like 3 weeks now , ive spoke to an agent on their live chat twice , still no updates the funds left my account and the other items ordered were dispatched…

fluke
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Ive had loads stuck on processing, then goes back order, when I check the item is in stock, so I reorder and cancel back order.

 

No idea why.

The_Fat_Controller
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fluke wrote:

Ive had loads stuck on processing, then goes back order, when I check the item is in stock, so I reorder and cancel back order.


 


No idea why.

How do you cancel?

L4M4
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There is no button, you have to contact the CS for that.
Via the Live-Chat that is done fairly quickly.

fluke
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The_Fat_Controller wrote:
fluke wrote:

Ive had loads stuck on processing, then goes back order, when I check the item is in stock, so I reorder and cancel back order.


 


No idea why.


How do you cancel?

 

I cancelled the order, or was offered a refund due to being on back order.

longuylander
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I’ve had an item stuck on processing before and no amount of contact got a response. I eventually had to go through paypal dispute to get my money back. The item never went out of stock, and they still show the item for sale. Never found out what that was about.

ohnonothimagain
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I ordered a Fire-flies ROT66 Gen II from them on 9/26/2019 and it’s still “processing”.. I refuse to do any business with any Chinese company where I cannot use PayPal for processing. If nothing else I can go to PP and dispute an order. 3X now I’ve live chatted with BG to find out why my order is stuck in limbo and get the same pat answer…. “Someone will email you within 24-48 hrs. Which they never do. I know one thing. I will never ever order from them again. Sigh

The_Fat_Controller
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ohnonothimagain wrote:
I ordered a Fire-flies ROT66 Gen II from them on 9/26/2019 and it’s still “processing”.. I refuse to do any business with any Chinese company where I cannot use PayPal for processing. If nothing else I can go to PP and dispute an order. 3X now I’ve live chatted with BG to find out why my order is stuck in limbo and get the same pat answer…. “Someone will email you within 24-48 hrs. Which they never do. I know one thing. I will never ever order from them again. Sigh

yeah that’s the same routine i’ve been getting , but im going to try asking to cancel now as suggested above

riffraff
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Yeah, banggood really needs to get their act together. I’ve not had an issue, but I know of plenty who have.

ohnonothimagain
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My issue is that I don’t WANT to have to cancel it. I ordered batteries to go along with the ROT66 GENII that I’d only be able to use with the light. Plus WHY should any of us have to cancel an order because of how BG does things? I told the agent that I will NEVER ever purchase from them again. (like that rattled them)

scintillator
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I have an order stuck in processing since 10/13 a reylight crystal.
Not worried till I saw this.
Broke my own rule of no bangood for this light sorry I did that now.

The_Fat_Controller
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Ok well there live support is 24/7 so i asked to cancel, this time i was palmed off by a pretty lady and a promise my item will be shipped today…

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chinooker
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The_Fat_Controller wrote:
Ok well there live support is 24/7 so i asked to cancel, this time i was palmed off by a pretty lady and a promise my item will be shipped today…

Wow your monitor resolution is higher than mine. I couldn’t tell it was a lady, let alone “pretty”
The_Fat_Controller
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Well 22 hours no shipment no message sighs

amishbill
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I’ve never used a paypal account with the same email that a vendor has for me, and they always go through.

I’ve had a few instances where an item was a pre-order and things ran long, but not an in-stock.

DIY LT1 battery wrap image. "PDF on Google Drive":https://drive.google.com/open?id=1IHIEOi1NXu868IYNCzIM7D2Ulpxchmww

Fresh Sanyo NCR18650GAs already wrapped "for sale HERE":http://budgetlightforum.com/node/69120 if you like.

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klrman
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^ just went through a similar conversation about a week ago where all they did was lie 4 times in a row.  Finally resolved and refunded but I'm not ordering from BG again after that.  They used to be a decent company in the past.  In your particular case it's a little different as they are just out of stock and want to delay it as long as possible.

The_Fat_Controller
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to be fair to them i have had 3 orders that have gone without a hitch , but this last one is a nightmare.. they just keep fobbing me off and i cant get them to ship it or get my money back, im preying my other orders turn up if this is what im up against when things go wrong

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Me too, had many good orders, but lately they seem very aggressive in their lies and that made me give up on them.

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Is Fin17 associated with BangGood? In the sense that maybe he could help? It just seems that his BangGood Deals thread implies that. Maybe ask him if he could step in?

http://budgetlightforum.com/user/22585

SammysHP
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My order is still stuck in processing. A friend of mine ordered the FT03 two days ago and it was shipped 12 hours later.

mortuus
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SammysHP wrote:
My order is still stuck in processing. A friend of mine ordered the FT03 two days ago and it was shipped 12 hours later.

so there is nothing weird on your end then? just to be sure… or cant u just ask your friend to buy u an extra light?

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SammysHP
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I did, that’s why he ordered it. Wink Nothing obvious on my end. While I was was waiting for my Banggood order to be shipped I used that PayPal account for maybe five other transactions with other shops without problems. Maybe Banggood doesn’t trust my account anymore although I have never complained about my previous orders.

SammysHP
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Sure, but the FT03 I ordered was (and is) in stock and the one ordered by my friend was shipped in 12 hours. Wink

I order electronic components from china about 3 to 10 times per month, thus I know what it’s like to order from China.

Btw: Had a chat with customer support today.

Quote:
We are glad to tell you that your order is still in our shipment period with the shipping date : 2019-10-26 and we are consigning the courier company for your order. Please don’t worry. Once it gets shipped, we will send an email notification to your registered email id

“Expected Shipping Date: 2019-10-19 08:50:19”
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“A BangGood package is never late, nor is it early. It arrives precisely when it means to.”

(With apologies to Peter Jackson) Party

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riffraff wrote:
“A BangGood package is never late, nor is it early. It arrives precisely when it means to.”

(With apologies to Peter Jackson) Party

“Gimme my mf package, you mf ahs!!”

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scintillator
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I just checked with chat and the person said on or before 10/30/19 will ship and not to worry.
Easier said than done.

SammysHP
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Most FT03 are on preorder, but not the SST-40 5000 K with battery that I have ordered.

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