AliExpress Sofirn Official Store doesn't ship orders and doesnt respond

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JordanZHP
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After asking Sofirn via Aliexpress store messenger about my 11/11 order they issued a second tracking number about a week ago. The second tracking number finally has movement: Dec 3, 2019 22:54 – EMS China Post – Despatch from Sorting Center

Perhaps my 11/11 BLF LT1 is finally on the way. I am happy I only paid $48.33, hopefully it arrives without issue.

bindi
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I contacted them last Thursday and this Monday, they haven’t responded to me. Also bought on 11/11 and my tracking number was created on 13/11, with no movement after that.

djozz
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Glory! The trackingnr. that Sofirn gave me six days ago as a replacement for the one that wasn’t one is finally picked up by 17track : ready for shipment.

Bearbreeder
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Still no movement on the 3 fake numbers they gave me ..

I asked em to cancel everything before they sent me the 2nd fake number

Dispute will be decided soon, after that its a credit card dispute if that doesnt work Wink

As a note i ordered off littokaala again yesterday and the good were dispatched within a few hours with real tracking

Fedos
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My SP33 V3 ordered on 11/11 arrived in my country of residence (Spain) just fine in just two weeks. So I guess I lucked out with Sofirn.

 

It's "cleared customs" according to all tracking sites. Now it has been sitting there for 9 days with no movement pending deposit into the local postal service... and it's weirding me out, it's not China anymore, deliver me my damn package. At this rate it'll take as much time to deliver it across a comparatively small European country as it did to deliver all the way from China. I could only guess this is some before Christmas jam or something. I am annoyed. undecided

Dr.Phillip
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Dr.Phillip wrote:
djozz wrote:
I did have a human talk to me 5 days ago, and that human sent me 2 fake tracking numbers (at least: after 5 days not found by 17track)

I’ll give them the benefit of doubt one more time and wait what happens tomorrow. They promised to ship it, we’ll see.


Well, you guys were right, I checked the tracking. They still havent shipped it. They promised to ship it yesterday and didnt. Sofirn AliExpress store has horrible customer service. If they told me the truth like: “we dont have them, we will have them again on x.x.x date”, I would be ok with it. But it looks like they are full of shit and would rather lie.
Bearbreeder
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Start a dispute now

If its helpful i can provide a post on what to say

Dr.Phillip
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I could fo that, but I got a really great bargain on those items. They cost much more regularly. More than money back I would like those items.

Bearbreeder
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Well as long as u dont need em for xmas …

Even aliexpress knows they lied about shipping and didn’t send anything Wink

MtnDon
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So late yesterday I noticed that the tracking number from the 11/11 order changed, after the first number never showed up in any tracking system since 11/18. Today the new tracking number shows "Processed Through Facility CHANGSHA EMS" Smile So good. The order seems to be really on the way. However, I will never understand why it is so difficult for companies to be honest and forthright about being unable to ship something as speedily as usual. Products do go out of stock. Products are later in arriving than was hoped for.

A bit of honesty goes a long way to create and maintain trust between people. It is not all that hard. A little more of "do unto others as you would have them do unto you" would help everyone.

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rngwn
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I don’t know. This seems like to be the symptom of a problem up in the Sofirn’s managment & supervision rather than the actual malice of the company as a whole..

I’d presume that the company does have some sizable employees in charge of the shipping/order management. There might be some unscrupulous employees among the rank of employees that needs to be rehabiliated.

 

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SKV89
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I made about a dozen orders from Sofirn’s Aliexpress stores for many dozens of their lights in the last 2 years. Their customer service have always been very top notch and super responsive. I had several replacement parts or entire replacement flashlights sent to me without needing to send back my defective ones. One time it was my own mistake too and I got a free replacement. I also ordered several lights from them during the 11/11 sale and received it this week.

Regarding those tracking numbers, the tracking numbers are likely not fake. You won’t be able to track them until the slow boat reaches US shores and the US delivery service picks up and scans the package. Actually, I’ve had many items never register in the tracking system at all even after I received the items.

MtnDon
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SKV89 wrote:

Regarding those tracking numbers, the tracking numbers are likely not fake. You won’t be able to track them until the slow boat reaches US shores and the US delivery service picks up and scans the package. Actually, I’ve had many items never register in the tracking system at all even after I received the items.

I know tracking numbers show little if anything after leaving a Chinese EMS facility, until the USPS gets ahold of the item. However, it is a totally different thing when all of a sudden the tracking number changes and then within 24 to 48 hours the records go from nothing found to some useful information. Tracking numbers don’t change once issued.

This is probably all related to the Asian concept of Face; “losing or saving face” is a very foreign concept to the western way of conducting business. I’ve been buying from Asian markets for a deade or so now. Should know better I guess. Facepalm

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Bearbreeder
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The idea that tracking numbers dont show up beyond “ready for dispatch” before leaving china is simply wrong

They do show up when it is a REAL number

This is another 11.11 order through epacket, even the cheap china post ones show SOMETHING

Beyond that is the simple fact that they have been selling goods not made yet and in some cases posting an intial and possibly second FAKE tracking number

Sidney Stratton
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My 2 cents worth: Had items never out the gate (untrackable), others using forwarding (moved around in US before entering Vancouver) and sometimes dead in some facility. They’re just not dependable courier services, but they do eventually arrive albeit some 8 weeks!
Just saying I don’t jump the gun till some 6 weeks (usual depart / receipt times about 6 weeks).

It’s still very irritating.

LTC
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SKV89 wrote:
I made about a dozen orders from Sofirn’s Aliexpress stores for many dozens of their lights in the last 2 years. Their customer service have always been very top notch and super responsive. I had several replacement parts or entire replacement flashlights sent to me without needing to send back my defective ones. One time it was my own mistake too and I got a free replacement. I also ordered several lights from them during the 11/11 sale and received it this week.

Regarding those tracking numbers, the tracking numbers are likely not fake. You won’t be able to track them until the slow boat reaches US shores and the US delivery service picks up and scans the package. Actually, I’ve had many items never register in the tracking system at all even after I received the items.

Me too bought more than a dozen of Sofirn from AX. I have had good experience like you til lately after Sep this year.

1. Ordered 2 full sets of light with battery kit. Came only 1 light. Worse part, only received 1 light without battery kit. Of cos, they resend.

2. My 11.11 order took 1 week to dispatch. Another week tracking show airline departed on 11.25. Total already 2 weeks. For my location, shipping is fast. All my Sofirn lights received in 2 weeks time UPON ORDER. This time almost coming to a month and tracking still shows “airline departed on 11.25”. Parcel LOST?

3. My latest order for Black Friday. No reply or response from AX messenger for a week altogether til I have to contact Barry. I really do not want to go through Barry knowing he is super busy with BLF LT1 or even his new born. But my frustration just can’t help.

Anyway, I just give a couple of reasons this time for Sofirn. They can’t cope with the mass order for the BLF LT1 and the probably add on huge order for 11.11.

Hope they work it out if really can’t cope or at least explain.

djozz
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It is just not a smart move to first create a tracking number that does track but says shipment cancelled after a few days. That alarms even people like me who are normally patiently waiting (even forgetting the order) for many weeks for an item to arrive.

I now understand that it is a way to fool the AE system so that there is more time to fullfil the order than AE allows. And I understand that is a way that a small company like Sofirn can sell a large volume at 11-11 without producing large amounts of goods beforehand and run the risk of overstock. They produce a reasonable amount of stock that will probably sell, then collect the sales at 11-11 and after 11-11 producing whatever is still short. I have understood from Barry that Sofirn has suffered before from overproduction of models that did not sell in the end.

And I’m actually fine with that (what helps is that over here we do not have the deadly Christmas deadline like in the US), but this way of cancelling shipments does not explain that or anything, it just makes people feel uneasy about their purchase.

rngwn
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For Sofirn’s own sake, they must come up with a better, sustainable solution.

It would help to at least rule out 11.11 and 12.12 from this shady, questionable practices. For it runs a great risk of pissing people off by not being able to deliver items before Christmas.

 

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SKV89
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I received my 11/11 order for the SP36, SP36S, SP33 v3.0, and SF02 in 3 weeks time which is a little slower than usual for Sofirn store, which sometimes I receive orders in 2-3 weeks. However, many people don’t realize that the norm for receiving items from most Aliexpress sellers and other China sellers with free shipping typically takes 4-7 weeks time to arrive. So therefore, since it’s not even a month since 11/11, I think people are unfairly judging Sofirn. Even if you receive the product in another two weeks, it is still just the norm for free shipped goods although not the norm for Sofirn.

rngwn
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To be fair, we’re not judging based on transit time, but on how sellers try to trick out the shipping deadlines. Which often leave us a really bad taste.

Then again, stuff like these happens more than I can count with one hand, and I’m more than willing to forgive the sellers as long as the item arrives within a reasonable period.

Also, considering that buying item outside the market place may lead to an even longer lead time, I don’t know anymore on how I would judge them.

 

Searching for High CRI leds since 2010...

 

Has finally gotten to the bottom after 10 years of delving deep into that rabbit hole of them high CRI lights...

 

High CRI, high quality lights doesn't need to be expensive, or is it?

 

djozz
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SKV89 wrote:
I received my 11/11 order for the SP36, SP36S, SP33 v3.0, and SF02 in 3 weeks time which is a little slower than usual for Sofirn store, which sometimes I receive orders in 2-3 weeks. However, many people don’t realize that the norm for receiving items from most Aliexpress sellers and other China sellers with free shipping typically takes 4-7 weeks time to arrive. So therefore, since it’s not even a month since 11/11, I think people are unfairly judging Sofirn. Even if you receive the product in another two weeks, it is still just the norm for free shipped goods although not the norm for Sofirn.

It is not the shipping times that bothers people, but the trickery with tracking numbers and the shipping cancellations followed by different tracking numbers that are outside the AE system.

Shipping times have halved since I started the hobby in 2012 so I’m totally fine with 3 or 4 weeks.

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SKV89 wrote:
I received my 11/11 order for the SP36, SP36S, SP33 v3.0, and SF02 in 3 weeks time which is a little slower than usual for Sofirn store, which sometimes I receive orders in 2-3 weeks. However, many people don’t realize that the norm for receiving items from most Aliexpress sellers and other China sellers with free shipping typically takes 4-7 weeks time to arrive. So therefore, since it’s not even a month since 11/11, I think people are unfairly judging Sofirn. Even if you receive the product in another two weeks, it is still just the norm for free shipped goods although not the norm for Sofirn.

Wrong

All my 11/11 other orders have arrived, it doesnt take 4-7 weeks, most were here within 2-3 weeks even those shipped china post small packet (slow boat)

Hell liitokala was at my door in 10 days … but they werent selling goods they havent produced yet

Sofirn is lying about stuff being in stock and selling it, thats all there is to it

Once my disputes are resolved ill post up msgs from em admitting to not having items made when it was sold or marked as “shipped”

In the meantime is what a sofirn seller posted on their fbook group ….

Their lights are fine but their aliexpress sales practices are poor

djozz
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djozz on dec,3 wrote:
Glory! The trackingnr. that Sofirn gave me six days ago as a replacement for the one that wasn’t one is finally picked up by 17track : ready for shipment.

And 17track says it arrived in the Netherlands, and postnl says possible delivery tomorrow.

So if Sofirn finds a for the customer less alarming way to match their production/selling strategy with the Aliexpress system, no fuss at all would have been created. I got my 11-11 order within a month and that is totally fine.

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I know it doesn’t help anyone in their current situation, but I totally avoid ordering in November through the end of February from any chinese seller. The chance of problems are exponentially greater during those 4 months. You have 11-11, Christmas, and the Chinese new year, where the entire country shuts down for a week or more.

MtnDon
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djozz wrote:
It is not the shipping times that bothers people, but the trickery with tracking numbers and the shipping cancellations followed by different tracking numbers ……

That is the whole problem right there! Dishonesty .

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SKV89
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I think people are just blowing this whole thing way out of proportion. To me what is important is I get the items I order and I’ve made close to a hundred separate orders from Aliexpresss since 2014 so I know how long it takes and what to expect. I don’t care what methods they use to get around Aliexpress’s tight restrictions as it doesn’t affect the fact that Sofirn will deliver. Also what is important to me is if the seller stands behind their products. Sofirn is top notch in the warranty/guarantee department from my experience and this is what matters. In fact, I trust Sofirn more than the much more popular Lumintop and Mateminco/Astrolux.

Bearbreeder
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SKV89 wrote:
I think people are just blowing this whole thing way out of proportion. To me what is important is I get the items I order and I’ve made close to a hundred separate orders from Aliexpresss since 2014 so I know how long it takes and what to expect. I don’t care what methods they use to get around Aliexpress’s tight restrictions as it doesn’t affect the fact that Sofirn will deliver. Also what is important to me is if the seller stands behind their products. Sofirn is top notch in the warranty/guarantee department from my experience and this is what matters. In fact, I trust Sofirn more than the much more popular Lumintop and Mateminco/Astrolux.

Aliexpress “restrictions” are there for a reason, so seller dont FALSELY mark stuff as in stock

Even banggood and gearbest make some attempt to mark stuff that isnt in stock

The problem with sofirn doing this is that you DONT KNOW what they really have or dont have in stock when ordering

As some folks found out the hardway

If sofirn wants to become a major CONSUMER flashlight brand, they shouldnt be playing these games … just be upfront and honest with yr customers

If it aint in stock just tell us and give us an estimate

Dont lie about it and make up fake shipment claims and tracking numbers

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I’m still waiting for my 11.11 order coming with EMS, most of my other 11.11 items have been delivered and some were even using free china post.

MtnDon
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Bearbreeder wrote:
………………..

If sofirn wants to become a major CONSUMER flashlight brand, they shouldnt be playing these games … just be upfront and honest with yr customers

If it aint in stock just tell us and give us an estimate

Dont lie about it and make up fake shipment claims and tracking numbers

Thumbs Up That is what it is about. Not slow shipping once the item is actually shipped. The concern is about a seller not being able to admit the item is not presently in stock and faking tracking numbers.

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RobertB
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I believe much of it is cultural. Happened to me when ordering 200 custom flashlights to resell. Several promises were broken, including over 6 wks late shipping. Breaking verbal contracts is more like amending to them, and late shipping was more like saving face, even though it was one broken promise after another. Sofirn is very interested in serving westerners, and gets it right most of the time according to western standards.

Here’s a short article that might explain some, and maybe help understand ways to communicate better.

http://www.internshipunion.com/cant-chinese-people-just-say-no/

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