Dealextreme are they for real?

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marcl
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Dealextreme are they for real?

I placed an order with them on the 18th Feb.  I got a paypal transaction ref number from DX, but no conformation of order email.  So I waited a couple of days for the email to arrive.  No such luck!  I then tried to contact DX by opening a ticket, they say they will reply in 24/48 hours, so after few more days I opened another ticket, that was 10 days ago.  Every time I log in to DX and check the CSE ticket delay notice It seems to me that they will never catch up,it will be, to my calculations 3 weeks before I get an answer!  Now I have also gone on their 'live chat' several times with no luck. Last night I was on there for 1 hour 22 mins without a response!

Is this really how they do business?  I have had some serious problems with DinoDirect, but this is unbelievable!  At least if I go on DD 'live chat' I can talk to someone within a couple of minutes.  I have had no option other than to open a paypal dipute.  Lets see if they reply to that.   

DX are pathetic!  I know they can be cheap etc, but I really don't know how they stay in business.

Marc.

Eagles may soar, but weasels don't get sucked into jet engines!

PilotPTK
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Unfortunately, I no longer do business with DX.  It's sometimes tempting, because their prices are often quite good - but their service is downright terrible and their shipping speed is worse.

Manafont is my go-to china supplier, and I even go to alibaba/aliexpress occasionally.  DX is on my s**t list..

 

PPtk

 

P.S. From experience, they won't reply to your paypal dispute - they'll just allow the refund and cancel your order.

I am currently extremely busy with work. Please do not expect a response from me quickly. I will be dropping in as time permits, but the amount of time I can dedicate to responding to topics and PMs is very limited.

ruffles
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DX is like some zen riddle in patience. After I place an order, I try to make a reminder to check on it in 40 days (so time for a paypal dispute), and then promptly forget about it. Eventually, something comes. Maybe this is how the elderly feel at Xmas.


 

gcbryan
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[quote=marcl]I placed an order with them on the 18th Feb.  I got a paypal transaction ref number from DX, but no conformation of order email.  So I waited a couple of days for the email to arrive.  No such luck!  I then tried to contact DX by opening a ticket, they say they will reply in 24/48 hours, so after few more days I opened another ticket, that was 10 days ago.  Every time I log in to DX and check the CSE ticket delay notice It seems to me that they will never catch up,it will be, to my calculations 3 weeks before I get an answer!  Now I have also gone on their 'live chat' several times with no luck. Last night I was on there for 1 hour 22 mins without a response!Is this really how they do business?  I have had some serious problems with DinoDirect, but this is unbelievable!  At least if I go on DD 'live chat' I can talk to someone within a couple of minutes.  I have had no option other than to open a paypal dipute.  Lets see if they reply to that.   DX are pathetic!  I know they can be cheap etc, but I really don't know how they stay in business.Marc.[/quote]

When you go into your account at DX does it show the order?

marcl
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gcbryan wrote:
marcl wrote:

I placed an order with them on the 18th Feb.  I got a paypal transaction ref number from DX, but no conformation of order email.  So I waited a couple of days for the email to arrive.  No such luck!  I then tried to contact DX by opening a ticket, they say they will reply in 24/48 hours, so after few more days I opened another ticket, that was 10 days ago.  Every time I log in to DX and check the CSE ticket delay notice It seems to me that they will never catch up,it will be, to my calculations 3 weeks before I get an answer!  Now I have also gone on their 'live chat' several times with no luck. Last night I was on there for 1 hour 22 mins without a response!

Is this really how they do business?  I have had some serious problems with DinoDirect, but this is unbelievable!  At least if I go on DD 'live chat' I can talk to someone within a couple of minutes.  I have had no option other than to open a paypal dipute.  Lets see if they reply to that.   

DX are pathetic!  I know they can be cheap etc, but I really don't know how they stay in business.

Marc.

When you go into your account at DX does it show the order?

 

No nothing, it's as if I don't exist with them.

Marc.

Eagles may soar, but weasels don't get sucked into jet engines!

marcl
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ruffles wrote:

DX is like some zen riddle in patience. After I place an order, I try to make a reminder to check on it in 40 days (so time for a paypal dispute), and then promptly forget about it. Eventually, something comes. Maybe this is how the elderly feel at Xmas.

 

Haha lol!

Eagles may soar, but weasels don't get sucked into jet engines!

kreisler
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there is stuff which can be purchased (or at reasonable prices) only from them because it is NOT available elsewhere, then i order from them. simple example:

Protected Ultrafire 10440's.

( Dinodirect doesnt even carry Protected Trustfire 10440's for that matter. )

*FMI* i got 4 i/o sh
Hikelite
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Limited number of orders, but I did not had any problems with DX. Usually the good experiences are not mentioned.

Lensman
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gcbryan wrote:

When you go into your account at DX does it show the order?

 

No nothing, it's as if I don't exist with them.

Marc.

 

 

Exactly. If not for the Paypal record I could believe I dreamed some of my DX orders. No order number, no confirmation, no reply to emails, zilch.  Last order took over 8 weeks to arrive. I contacted them just before the 45 day limit, no reply. Then I forgot to chase it and missed the dispute deadline. Resigned myself to lost money, then my light arrived when I'd pretty much forgotten about it. FWIW I've never actually not received a DX order so far.

marcl
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Lensman wrote:

gcbryan wrote:

When you go into your account at DX does it show the order?

 

No nothing, it's as if I don't exist with them.

Marc.

 

 

Exactly. If not for the Paypal record I could believe I dreamed some of my DX orders. No order number, no confirmation, no reply to emails, zilch.  Last order took over 8 weeks to arrive. I contacted them just before the 45 day limit, no reply. Then I forgot to chase it and missed the dispute deadline. Resigned myself to lost money, then my light arrived when I'd pretty much forgotten about it. FWIW I've never actually not received a DX order so far.

 

I've said it before, with age I have become very, very patient.  But I would at least like them to have sent me an email saying thanks for your order.  I wouldn't mind if it takes weeks and weeks to get here, but nothing, nowt!  I can't help thinking they are just a little ignorant.  'We are cheap so put up with it!' kind of attitude.


I'm not shouting, I don't know what I pressed but the text did this.


Marc. (hey back to normal and I didn't press anything)

Eagles may soar, but weasels don't get sucked into jet engines!

Lensman
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"..But I would at least like them to have sent me an email saying thanks for your order.."

Up until recently that could have been me writing!Wink Sadly it just doesn't work that way. It probably should, and I'm only now getting used to the fact that it doesn't, but that's just the way many of the Chinese sellers do business. I'm not condoning it, and maybe one day they'll improve, but for the time being I'm more or less resigned now. 

punkaccountant
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I placed an order with Dealextreme on february 3rd for a FandyFire STL-V6 (awesome flashlight btw) and just got it yesterday.  I was frustrated as well as I never received a confirmation or thank you for the order but it did eventually arrive.  DX would do well if they improved their improved customer service.

Shadowww
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What kind of checkout are you guys using? I'm using PP express checkout all the time (over 30 orders now) and I always receive order confirmation to my PP email.

marcl
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Shadowww wrote:

What kind of checkout are you guys using? I'm using PP express checkout all the time (over 30 orders now) and I always receive order confirmation to my PP email.

 

I use whatever system they offer.  I put the item in the basket and pay through paypal, I don't if it's express or not.

 

Marc.

Eagles may soar, but weasels don't get sucked into jet engines!

Old-Lumens
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I used to order from DX. I always had good luck with them up until the new year. Since the new year over there, DX has been totally lost.

What bothers me the most is no reply from the vendors overseas. When I contact a US vendor, I get an answer in minutes or at least within 24 hours. When I contact DX, I never get an answer. I even have/had a direct email to them and since the new year, they don't answer.

It's too bad, because they do have some good prices and some items that I can't find anywhere else. I wish these vendors would fess up and tell people what is going on. It would help their image? Maybe not. Maybe there's so many people ordering that they don't have to worry about pissing people off. Especially since they do not refund.

I got my refunds. I went through the "ticket" route and never got a reply. Then I went to the forum and I posted that I was going to have Discover Card go ahead and collect the money for me, since DX would not answer. I gave them a date and time that I would call Discover, if they did not refund my Discover Card on their own.

Well, 3 hours before the deadline, I got an email stating that I had been refunded for the two orders that they didn't ever ship. Amazing how that worked out. Then I got the confirmation for the refunds.

I guess if you bitch enough, you can get a refund. I didn't threaten them in the forum. I simply told them that I will do XXX on XXX date & time and it's a communications notice, not a threat.

Hope you can get somewhere with them. I never use my Paypal account directly with these vendors. When I check out with paypal I do the "don't have an account thing", type in my discover info and address and paypal takes it without recording it to my account. Paypal will work on disputes, but it takes forever. Discover will take on disputes and it takes one phone call and no waiting. That's why I do it that way.

My PayPal address: oldlumens (insert the @ sign here) gmail.com

My YouTube Flashlight Video Channel

The BLF Modding Links Thread 

http://imageshack.com/a/img922/1374/jQ2wdL.jpg

 

marcl
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Old-Lumens wrote:

I used to order from DX. I always had good luck with them up until the new year. Since the new year over there, DX has been totally lost.

What bothers me the most is no reply from the vendors overseas. When I contact a US vendor, I get an answer in minutes or at least within 24 hours. When I contact DX, I never get an answer. I even have/had a direct email to them and since the new year, they don't answer.

It's too bad, because they do have some good prices and some items that I can't find anywhere else. I wish these vendors would fess up and tell people what is going on. It would help their image? Maybe not. Maybe there's so many people ordering that they don't have to worry about pissing people off. Especially since they do not refund.

I got my refunds. I went through the "ticket" route and never got a reply. Then I went to the forum and I posted that I was going to have Discover Card go ahead and collect the money for me, since DX would not answer. I gave them a date and time that I would call Discover, if they did not refund my Discover Card on their own.

Well, 3 hours before the deadline, I got an email stating that I had been refunded for the two orders that they didn't ever ship. Amazing how that worked out. Then I got the confirmation for the refunds.

I guess if you bitch enough, you can get a refund. I didn't threaten them in the forum. I simply told them that I will do XXX on XXX date & time and it's a communications notice, not a threat.

Hope you can get somewhere with them. I never use my Paypal account directly with these vendors. When I check out with paypal I do the "don't have an account thing", type in my discover info and address and paypal takes it without recording it to my account. Paypal will work on disputes, but it takes forever. Discover will take on disputes and it takes one phone call and no waiting. That's why I do it that way.

 

I don't know what the Discover card is but I presume it works a little like my Visa debit card.  I can click the Paypal button and not log in to my account but pay with my Visa debit.  If the company decides to arse about, I just call my bank and say the magic words 'Charge Back'.

But I just thought I would use my paypal account and see how it goes.  And of course if paypal ever fail to resolve a dispute, I just say the magic words again! 

Marc.

Eagles may soar, but weasels don't get sucked into jet engines!

E1320
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You have to log into the new DX site to see your recent orders. I was freaked out also until I figured this out. Relax you need to be patient if you want any satifaction from DX.

http://dx.com/

I am already visualizing the duct tape over your mouth.

marcl
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E1320 wrote:

You have to log into the new DX site to see your recent orders. I was freaked out also until I figured this out. Relax you need to be patient if you want any satifaction from DX.

http://dx.com/

Yeah done that, not there either.

Marc.

Eagles may soar, but weasels don't get sucked into jet engines!

gen1.3_
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Were you signed in your DX account when you placed the order? I once did not sign in and also did not receive an order confirmation via email and when I did sign in, no evidence of my order. My order eventually came in 3 weeks.

marcl
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gen1.3_ wrote:
Were you signed in your DX account when you placed the order? I once did not sign in and also did not receive an order confirmation via email and when I did sign in, no evidence of my order. My order eventually came in 3 weeks.

It was my first order, so I think I placed the order then had to open an account to carry on.  The usual I guess, not sure really.  I did put my email address in, so they at least could send me my order conformation.  Normally it's automatic.

Marc.

Eagles may soar, but weasels don't get sucked into jet engines!

agedbriar
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I too am still waiting for a lens that 'was shipped' on Nov. 11.

Had no problems before, for almost two years. Three to five weeks, unless backordered, of course.

The last package I received from DX, I noticed that it went through China Post (Postal Express Processing Center, Shenzhen), rather than HK Post. It took longer, but eventually I got it.

marcl
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agedbriar wrote:

I too am still waiting for a lens that 'was shipped' on Nov. 11.

Had no problems before, for almost two years. Three to five weeks, unless backordered, of course.

The last package I received from DX, I noticed that it went through China Post (Postal Express Processing Center, Shenzhen), rather than HK Post. It took longer, but eventually I got it.

Nov 11?!  You do realise you're not getting that package!   I hope you claimed your money back.

 

Marc.

Eagles may soar, but weasels don't get sucked into jet engines!

agedbriar
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Of course I'll get it ... eventually.

Besides, that was only Nov. 23rd, I made a mistake above (sorry about that DX). Laughing

 

Blinders
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Hope you do eventually get it, but almost 5 months?thats darn near a half of a year youve been waiting.. At this point you probably have no protection recourse, hopefully you do, or else The Snakes at DX won. If you used paypal, they dont have to send you anything, and they got your free money.

Again though, Hope you get the package.

Lensman
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agedbriar wrote:

Of course I'll get it ... eventually.

 

That's the spirit! Let's just hope it arrives before you've become old-agedbriar! Wink

agedbriar
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After perhaps over 60 satisfactory purchases from DX, the loss of a single $4 parcel is not worth any amount of hassle.

A married man should be able to take a blow from time to time...

Don
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agedbriar wrote:

After perhaps over 60 satisfactory purchases from DX, the loss of a single $4 parcel is not worth any amount of hassle.

A married man should be able to take a blow from time to time...

 

But:

1.   I'm not married

2.   I most certainly am not married to DX!

 

Speaking as someone who took a year to ditch an alcoholic GF

 

The numbers from my light tests are always to be found here.

https://spreadsheets.google.com/ccc?key=0ApkFM37n_QnRdDU5MDNzOURjYllmZHI...

agedbriar
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The real negative effect is that during this wait I've lost the interest in doing the modification I had in mind with the use of that lens (a TrustFire X9 aspheric).

gen1.3_
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This thread prompted me to compare my paypal and DX accounts and I find one order has completely disappeared. Lucky for me it was only for a $2.36 15mm driver I was going to use to revive the DinoDung. The order doesnt show up on my DX account page but I may have not signed in. It was ordered on Jan 21 so it may still be in the pipeline.

Piers said " ....but who wants enough light, when you have the option for far too much "

agedbriar
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gen1.3_ wrote:
http://blog.dealextreme.com/what-happened-to-your-orders/?utm_source=dx&...

Me too.

I mean, I also just received that email link (the quote didn't include gen1.3 post's title).

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