Dealextreme are they for real?

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marcl
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Langcjl wrote:

This thread prompted me to compare my paypal and DX accounts and I find one order has completely disappeared. Lucky for me it was only for a $2.36 15mm driver I was going to use to revive the DinoDung. The order doesnt show up on my DX account page but I may have not signed in. It was ordered on Jan 21 so it may still be in the pipeline.

 

Well reading your post in reply to my thread made me check my dino account and I have an order that was 'shipped' on the 8th feb.  My finger is hovering over the large 'PAYPAL button' on my laptop. (it's a new feature you get on all laptops bought from China! saves time) I will give that a week longer and press it.  

These companies must lose a lot of stuff.  If a claim is made and weeks later it turns up, I'm not sure most people would re-pay for the item. especially if you have been ignored for 4 or 5 weeks.

Marc.

Eagles may soar, but weasels don't get sucked into jet engines!

DrJones
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I order at DX a lot. Never needed a paypal dispute. A few items took >60 days, but everything arrived finally - except one item, which I canceled after >100 days and got my money back.

Patience it the key with DX, especially in February (Chinese New Year). 

hvacman52
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My first order (during the Chinese New Year) arrived in about 14 days, i was amazed. The second order (placed on 2-3-12) is still showing pending. I messaged live chat (yes they were actually online) and they assured me the order would ship in 2 to 3 days. That was two weeks ago. By the time i get my order they will be antiques. 

agedbriar
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Well, this is my take on this matter.

DX must have an arrangement that brings the postal costs down to near nothing, and they pass those savings onto the customer. Their selling gadgets for less than $1, shipped worldwide, proves that (whatever the item's intrinsic value).

So, when I buy from them, I benefit from their low postage fees, but I also have to accept the consequences (i.e. the variable delivery time and risk of loss). Up to now, it payed off for me.

I never choose the faster but more expensive delivery with sellers that offer that option, although within Slovenia we are spoiled by next day delivery even with ordinary postage and even with COD, which involves some paperwork. Yes, our postal service is among the best in Europe - if only our other institutions were half that efficient...

df2dot
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Dx is an order it and forget it company , it’s not like doing business with other retailers .

 

I don’t usually remember what I order or why when it finally arrives : )    it not like amazon or staples where you click order and walk to the mailbox and wait …

 

One day you will see that beat up package in  4 weeks – 8 weeks , or who knows. You Just have to know that going in to it otherwise you will drive yourself nuts and don’t even look at the updates they mean nothing. And if you don’t give them a month minimum forget it.

 

Having said that I have never had a problem getting all my stuff from them. Thankfully I have never had to go back and try to deal with their CS ( or lack thereof as I hear).

 

Rofl check out the what happened to you order video lol

 

 

 

I feel your frustration dx and that of you CSRs,  sorry that is good stuff – hopefuly there new system will get up to a more reasonable shipping time – closer to MF or SFS.

 

Hope you get you order soon Marc  - they are a pain waiting on them but dirt cheap – I only order what I don’t need right away from them , and as always small orders. They hold whole orders for missing/ not in stock items it seems.

 

BetweenRides
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df2dot wrote:

Rofl check out the what happened to you order video lol

I for one feel much better after hearing personally from Euphemia. I had a bout of that back in the 90's.

That poor Mars - 300 emails to clear. I though he was going to start crying at one point.

DX sounds like a company going through an SAP change over. Switching systems is an incredibly difficult transition, so hopefully they will emerge as a better company. Right now their reputation precedes them and it unfortunately is viewed as a joke by most people.

marcl
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You see, I hear what everyone is saying, I am very patient and I don't mind waiting for my stuff.  But the problem as I see it is the lack of contact.  If I had received a conformation of order email, I would wait over a month before making any contact with them, but I haven't had any kind of acknowledgement, therefore I feel My order is lost and when they don't reply to my ticket after nearly 2 weeks, I think they don't care.  So I open a dispute.

 

Marc.

Eagles may soar, but weasels don't get sucked into jet engines!

NightCrawl
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I am very disappointed of the DX. I placed two orders three weeks ago consisting of three items. All are listed as "in stock", but I didnt get any update. So I logged in and saw "unable to fulfill order" or sth. like that on both. Now I canceled. This + selling fake TFs keeps me from buying anything again from DX.

aoyue2702
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I just opened a paypal dispute on DX tonight... they are worthless.  I've placed 75 orders with them over the past 2-3 years, but I'll never shop with them again.

 

Since January I've had to open 3 different disputes.   One time they told me they weren't going to ship my order unless I emailed them a photo copy of my driver license and credit card (front and back)

 

I don't give a shit how good their prices are,  good prices mean NOTHING if you don't receive you shit!

aoyue2702
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Go suck a big one shapolang

NightCrawl
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Geminideal not good? Look a lot light DX, products seem to be the same, too..

marcl
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Eagles may soar, but weasels don't get sucked into jet engines!

edc
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DX SUCK

After waiting 44 days for them to process my order I file with paypal. No communication from DX but on my account I notice a lower refund than the amount I paid. WTF. Another order I cancelled I have been waiting for a refund for over a week.  Definately my last order with them.

 

http://i1193.photobucket.com/albums

marcl
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edc wrote:

DX SUCK

After waiting 44 days for them to process my order I file with paypal. No communication from DX but on my account I notice a lower refund than the amount I paid. WTF. Another order I cancelled I have been waiting for a refund for over a week.  Definately my last order with them.

 

Did they refund the rest?  They do seem to be a little arrogant, it's as if they know they are cheap so, hard cheddar!

Marc.

Eagles may soar, but weasels don't get sucked into jet engines!

trooplewis
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My prairieFire light from DX took 10+ weeks to get here.

But it is a pretty nice light

I will pay a buck or two more to get the same thing from Manafont, because it gets here faster.

I'll pay $5 more if Lighthound or Shiningbeam has it, because it gets here in 3 days.

And I will still order from DX before even thinking about ordering from CQG or KD or DD

Rats, finally sold my 2010 509hp Mustang...now I can buy more lights!

Sold the red one too! Now guess what I drive, doing my penance for 500 hp commuters...

http://dreammustang.com/

http://i884.photobucket.com/albums/ac47/Ha

NightCrawl
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trooplewis wrote:
And I will still order from DX before even thinking about ordering from CQG or KD or DD

Why?

Pulsar13
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edc wrote:

DX SUCK

After waiting 44 days for them to process my order I file with paypal. No communication from DX but on my account I notice a lower refund than the amount I paid. WTF. Another order I cancelled I have been waiting for a refund for over a week.  Definately my last order with them.

See? I knew it. Exactly what happened to me, TWO TIMES! DX tried to subtract around 4% when refunding in my case, even though the cancellation was 100% their fault, cannot process shipment and cannot commit shipment date. And there were no human communications whatsoever throughout the whole process. I was very lucky PP dispute was already open so they CANNOT complete the partial refund stunt. 

Please people, read all the comments in the DX review, they have been known to tell you out of stock only AFTER you pay, sometimes lose your orders, sometimes send fake refund email when PP dispute triggered, sometimes do only partial refund when cancelling (when item still not even processed), and even when everything is ok, taking months to ship simple items. Don't take my word for it, go read it in the DX rating yourself. 

If after reading all these and you still decide to order from DX, it is your choice, but at least you know what you might face.

BanglaBob
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Some of you may not know this but...

with every purchase from DX you will receive absolutely free..

the

 ULTI-MATE PATIENCE O'METER

really.... I'm not kidding Surprised

In fact this item will be given to you even before your order is shipped !

Lights out! That's when things get interesting...

edc
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I got a full refund from paypal. I have waited months for packages from dx without going to paypal. My issue was that my order was not processed. I do not believe everything I ordered was out of stock. I will stick with manafont. Recently ordered some items which were not available. Was offered an alternate item (worth more too). Another item was not available so I got a refund/ credit asap without any fuss. DX only just responded to my RMA asking me to cancel my dispute. PP refunded me days ago.

 

http://i1193.photobucket.com/albums

marcl
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Well Paypal refunded me 2 days ago.  DX really are poor.  I have no doubt if you just wait and wait your order will turn up and I know if I need something quick, I should not go to DX.  But do I really want to wait forever? 2 maybe 3 months.  And you have to remember we are a select few on this forum, we know how they work, but can you imagine a member of the public, so to speak, seeing an offer in November, say a discount code, purchasing Christmas presents and having to wait until Jan or Feb.  They are not to know that they won't get their stuff.  What a mess!

Marc.

Eagles may soar, but weasels don't get sucked into jet engines!

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