Dealextreme are a bunch of plonkers!

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marcl
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Dealextreme are a bunch of plonkers!

They really are testing my patients!  I have waited over 2 weeks for a reply to my ticket asking why my order does not show in my account and this is the crappy reply they sent.  WTF?Yell  WHAT IS MY ORDER NUMBER?

 

A staff has added a solution to your request.


Dear customer 

Apologies for our late reply. 

After checking the transaction ID,your order number is . So please check the status using the order number . 

If there is any question,please feel free to contact us again. 

Thanks a lot. 
Windy 

Eagles may soar, but weasels don't get sucked into jet engines!

Edited by: marcl on 03/10/2012 - 03:55
gcbryan
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Haha...

Yeah, you can't really take them very seriously. Everyone orders a lot from them initially and gradually slows down because the communication with them will just drive you crazy :)

You'll probably get what you ordered but it will take forever and as you're finding out communicating with them won't make you feel better :)

Just order from Manafont when you really need something. Eventually you figure out what kind of lights are for you and that's the time to buy a little better light and to do so locally.

That's been my approach anyway.

Squidboy
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I had a problem like yours a few years back. The order has not been processed properly. You should have received confirmation emails regards your order and it should show on your account details. If you have non of these get a dispute in wwith paypal asap.

I gave up using them years ago as Manafont can do in 2 weeks what DX took 6 to do. DX do have a uk warehouse for some things that can do faster delivery.

 

Candlepower (abbreviated as cp) is a now-obsolete unit which was used to express levels of light intensity.

Candlepowerforums (abbreviated as cpf) a website, also obsolete.

Vectrex
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I would still use them ... just not for the next 1-2 months... they have to figure out their switch to DX.com/the new warehouses first...

r1derbike
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Well...the CS reps. name says it all; Windy.

Pretty much.

Lensman
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Squidboy wrote:

..DX do have a uk warehouse for some things that can do faster delivery.

 

Double check the prices, though. A UK based BLF-er posted a while back that stuff sent from the UK depot can be a lot dearer, which they don't make clear in the listing.

robostud5000
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in case you haven't tried this yet, try logging in at their new site dx.com and see if your order shows up there.  

trooplewis
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Plonkers?  Surprised

Rats, finally sold my 2010 509hp Mustang...now I can buy more lights!

Sold the red one too! Now guess what I drive, doing my penance for 500 hp commuters...

http://dreammustang.com/

http://i884.photobucket.com/albums/ac47/Ha

Langcjl
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Yes they are a bunch of plonkers. That's bad right?

Piers said " ....but who wants enough light, when you have the option for far too much "

marcl
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Haha Yes plonkers Is bad, but not crude. You Americans will see soon!  Only fools and horses is crossing the pond.

 

http://www.youtube.com/watch?v=HwDBZuHw7l8

 

Marc.

Eagles may soar, but weasels don't get sucked into jet engines!

marcl
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robostud5000 wrote:

in case you haven't tried this yet, try logging in at their new site dx.com and see if your order shows up there.  

 

Yeah I have logged in both DX.com and Dealextreme.

Marc.

Eagles may soar, but weasels don't get sucked into jet engines!

stevetexas
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AFAIK Plonk has several meanings...

Cheap wine

To plonk someone means to put them on "ignore"

A plonker is someone acting stupid

 

but I could be wrong

Don
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"Plonker" in the UK is roughly equivalent to "dick" in the US. But isn't quite as strong and has elements of extreme stupidity.

 

The numbers from my light tests are always to be found here.

https://spreadsheets.google.com/ccc?key=0ApkFM37n_QnRdDU5MDNzOURjYllmZHI...

marcl
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stevetexas wrote:

AFAIK Plonk has several meanings...

Cheap wine

To plonk someone means to put them on "ignore"

A plonker is someone acting stupid

 

 

but I could be wrong

 

Yeah, bob on!  Did you watch the clip?  Explains it all. And very, very funny.

 

Marc.

 

Eagles may soar, but weasels don't get sucked into jet engines!

Vectrex
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The urban dictionary has an alternative meaning for that... but posting the link would probably violate some board rules.

marcl
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Vectrex wrote:

The urban dictionary has an alternative meaning for that... but posting the link would probably violate some board rules.

 

Nah! surely not, there's plenty of Youtube links on here.

 

I have got you! I thought you meant my link.Smile

 

Marc.

Eagles may soar, but weasels don't get sucked into jet engines!

marcl
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Don hit the nail on the head really. Marc.

Eagles may soar, but weasels don't get sucked into jet engines!

stevetexas
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marcl wrote:

stevetexas wrote:

AFAIK Plonk has several meanings...

Cheap wine

To plonk someone means to put them on "ignore"

A plonker is someone acting stupid

 

 

but I could be wrong

 

Yeah, bob on!  Did you watch the clip?  Explains it all. And very, very funny.

 

Marc.

 

I can't see video from here.

It said on NPR (National Public Radio) today that number 1 came for World War I...english speaking men thought that the French barmaid was saying "plonk" when she was saying "vin blanc".  Right after that she said "Two francs for all night squaddie".

Number 2 is from the early days of the internet, on USENET, Plonk means to dump a stupid poster. 

 

old4570
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What , you have waited 2 weeks ?   

 

Ive only waited since December 2011 for a flashlight , one of there DEALS ! [ No deal I tells you ] and its March 11 now , so going for 4 months ! 

I think the longest I ever waited was 6 months [ KD ] and then they refunded me my money without asking . [ yeah I really wanted that flashlight ] 

It took DX about 2 weeks to respond to my request for an update [ they did offer to refund - I told them to stand and deliver ] so ?????  

 Always remember , the easiest thing in the world to do , is to expel hot air from your lungs and through some vocal chords ..
The resulting sound may , or may not be worth listening too ….

 

stevetexas
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old4570 wrote:

What , you have waited 2 weeks ?   

 

Ive only waited since December 2011 for a flashlight , one of there DEALS ! [ No deal I tells you ] and its March 11 now , so going for 4 months ! 

I think the longest I ever waited was 6 months [ KD ] and then they refunded me my money without asking . [ yeah I really wanted that flashlight ] 

It took DX about 2 weeks to respond to my request for an update [ they did offer to refund - I told them to stand and deliver ] so ?????  

Can I sign up for one of those?

Mel Gibson recommended it?

Just kidding, I liked him best in "Attack Force Z" 

Price
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I am still waiting for some magnets from DX, ordered on 15th Feb. Supposedly "shipped" on 17th Feb, I sure hope they are not stuck to body of the plane!

Prisoner 6-2-7

marcl
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old4570 wrote:

What , you have waited 2 weeks ?   

 

Ive only waited since December 2011 for a flashlight , one of there DEALS ! [ No deal I tells you ] and its March 11 now , so going for 4 months ! 

I think the longest I ever waited was 6 months [ KD ] and then they refunded me my money without asking . [ yeah I really wanted that flashlight ] 

It took DX about 2 weeks to respond to my request for an update [ they did offer to refund - I told them to stand and deliver ] so ?????  

Yeah, not two weeks for the order.  Two week for a reply to my 24/48hr for a reply ticket.  And the response was gobbledygook!

So my next conversation will be with Mr Paypal:  'Hello, I seem to have given some of my money to a company, that I foolishly thought sold stuff, but it seems they don't! Could i have my money back please?'  

Marc.

Eagles may soar, but weasels don't get sucked into jet engines!

marcl
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OK it seems the only way to get a response from them is to go on the forum.  I now have an order number, the problem is it doesn't seem to exist! Still!  They give me some nonsense about my email address for my paypal and my DX being different, but they are not.  I have been told to cancel my dispute or they will cancel my order! Ha, not a chance, not until my order is in my hands.

Marc.

Eagles may soar, but weasels don't get sucked into jet engines!

cessnapilot
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So can someone tell me if there is any difference between dealextreme.com and DX.com and why there are two sites?  Are they planning on transitioning to dx and closing down dealextreme or what?  kind of confusing

 

Price wrote:

I am still waiting for some magnets from DX, ordered on 15th Feb. Supposedly "shipped" on 17th Feb, I sure hope they are not stuck to body of the plane!

no worries mate, aluminum isn't magnetic.  Laughing .    As a side note, I use manafont for certain orders but its just not the same as dealextreme as far as user reviews and activity and such.  

Price
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Now I'm worried the package might stuck unto some mail trolley! Ha!

 

cessnapilot wrote:

So can someone tell me if there is any difference between dealextreme.com and DX.com and why there are two sites?  Are they planning on transitioning to dx and closing down dealextreme or what?  kind of confusing

 

Price wrote:

I am still waiting for some magnets from DX, ordered on 15th Feb. Supposedly "shipped" on 17th Feb, I sure hope they are not stuck to body of the plane!

no worries mate, aluminum isn't magnetic.  Laughing .    As a side note, I use manafont for certain orders but its just not the same as dealextreme as far as user reviews and activity and such.  

Prisoner 6-2-7

Price
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God damn it DX! Still have not receive my stuff!

Prisoner 6-2-7

Boaz
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 This is a really bad time for DX.. in fact it's always a bad time for chinese vendors  chinese new year  is to blame .. I just blame the chinese .

 

 last year dx took 3 months to send me some brynite lights  .. it would have been ok with me but the lights really sucked so it made it worse ... next time I'll take the refund unless i already know the light  

       καὶ τὸ φῶς ἐν τῇ σκοτίᾳ φαίνει καὶ ἡ σκοτία αὐτὸ οὐ κατέλαβεν

                            

       Dc-fix diffuser film  >…  http://budgetlightforum.com/node/42208

NightCrawl
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4 months of chinese new year?

Langcjl
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I had to file my first PP dispute ever with them. They never even contacted me once. Filed a claim and again no contact whatsoever. I was refunded the money by PP. Like I said, it was the first time I ever filed a dispute or claim and I expected that they would make an effort to contact me. Didn't they come out with a bunch of pictures last year of their backed up distribution after CNY? I know this year they had their video explaining all of their troubles and how sad they are.

Piers said " ....but who wants enough light, when you have the option for far too much "

BetweenRides
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I have been following the DX saga for years and always avoided because of the slow delivery horror stories I've heard here and over at mtbrforums. A week ago I placed a test order for under $10 just to see how it goes. So far, not impressive. Status is: Payment Received - Success. Next step is 'All Shipped'. I'm going to give them another week or so.

Price
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Price wrote:

God damn it DX! Still have not receive my stuff!

 

Got my refund via PP.

Prisoner 6-2-7

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