Should Dino Direct still have an AVOID label?

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brted
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Should Dino Direct still have an AVOID label?
Yes, still AVOID
46% (36 votes)
No, they're okay
54% (42 votes)
Should be RECOMMENDED
0% (0 votes)
Total votes: 78
Edited by: brted on 03/15/2012 - 07:38
brted
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I'm saying No because just about everyone here seems to be using them. And despite a few problems, they are doing a pretty good job in my opinion. And they have done pretty well in solving some serious problems.

ezarc
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They are dishonest and run you around in circles while 3 different people tell you 3 different things and even 1 person cant keep their own story straight. 

I did get a refund on my order that never showed up but that was after a PayPal dispute. 

I would still advise people to avoid them and voted "Yes" but I would buy from them again if they had a deal I couldn't pass up.

I have received 3 out of 4 orders from them. 

If they told the truth I am sure the rating wouldn't be to avoid it at all.

Langcjl
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All of my orders went well. You have to know your stuff when ordering from them though.

Piers said " ....but who wants enough light, when you have the option for far too much "

Ledsmoke
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They did fine by me in the past. 

Cannot vote for others allthough I take their experiences at face value. Maybe that is why I have been pleasantly surprised.

May change my opinion if they dont do good on last couple of buys though. (Still in the pipeline)

~ Ledsmoke ~

Dutch humor:

[quote=djozz]

 I do not think that the BLF-community ben

Komichi
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I've received 4 orders from them, for a total of 12 flashlights.

One smudge on a lens in the first order.

A confusing exchange of e-mails on the 3rd order which didn't affect the shipping time, price, or product. It did cause me to worry, but I received a perfect SWM V60C @ nearly the best price I've seen.

A split shipping on the 4th order with the last flashlights geting to California exactly 30 days from order date. The Dongril is less than impressive, but with discounts was only $8. It was a fill in for a discounted order.

All the products I've gotten from DD have, with the exception of the Dongril, been as discribed with an average delivery time of 3 1/2 weeks.

I may have been lucky, and I will not order from DD in the future without extensive research and the information given to me by the    OUTSTANDING  BLF  MEMBERS, but I now continual watch for DD specials and discounts.

I voted no.

Leelou
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I have placed a lot of orders from Dinodirect. Everyone of them are good. For some items with problems(wrong item sent, wrong mode) DD have resolved them for me very satisfactorily.

I like: walks on the beach, sushi and things that are paisley.

willie
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Other than the same jinky shipping times typical from China they have been above average. Received a leaking TF flame, received a replacement via one online chat. Ordered two of the Chibi heads up super combo 502b $5.35 deals. One had a dead battery. Got online chat. Three Weeks later got a complete combo (bat,chrgr,502b)!
Hill
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I've placed many orders recently (one still pending) including >$100 purchase (yikes!)

All arrived safe and as advertised. 

I've "chatted" with them a few times too, and all my issues were resolved quickly.

 

I know others have been less than pleased, but I'd vote thumbs up from my personal experience.

My lights here and here

 

brted
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Their customer service chat is first rate. They seem to be online all the time, they are quick, very friendly, can solve problems very quickly, and offer to send you a transcript of the whole thing.

Price
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I say yes and put them under observation.

Prisoner 6-2-7

df2dot
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 the games they play with prices and descriptions & are about as bad as you can get , typical run around customer service if things go bad. << so i have heard

having said that i have gotten 4 very nice lights from them at ridiculous prices , shipping was fast for CH/HK 2.5weeks avg. if i recall.   honestly i dont care  about shipping i buy from DX so i am used to the wait

 

they are by no means my first stop but a second tier at this point - check prices there if i am looking for something.

they also need to loose that buyer beware culture - no disrespect to anyone but  i think its a culture thing.  other retailers MF, SFS certainly have adopted a higher level of CS and are my first stops...

 

jacktheclipper
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I have ordered products from just about all of the vendors I've heard about on this forum . Most of the orders came through just fine . The few orders that were MIA , or DOA or incomplete in some way were all eventually made right .

I believe that if you can politely plead your case ( which can be difficult when you are frustrated ) and provide whatever proof the supplier needs to validate your purchase or problem , in my experience , they will do what it takes to help .

For me , polite and persistent emails have done the trick .

Maybe I've just been lucky .

So my vote is either avoid all of the budget suppliers , or understand that some errors will occur and be ready to deal with it .

This post will self destruct in 5 ...4...3...

Summer
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ezarc wrote:

They are dishonest and run you around in circles while 3 different people tell you 3 different things and even 1 person cant keep their own story straight. 

I did get a refund on my order that never showed up but that was after a PayPal dispute. 

I would still advise people to avoid them and voted "Yes" but I would buy from them again if they had a deal I couldn't pass up.

I have received 3 out of 4 orders from them. 

If they told the truth I am sure the rating wouldn't be to avoid it at all.

Hi friend,thanks for your great support  ,and also thanks for your information.If your order meet problem,please let me know,and also you can add a tracking number or contact our cs,they will help you confirm,anything I can do for you ,please feel free contact me.Wink

My house : www.dinodirect.com/~p.12bc/

If you want buy anything, please contact with me for the magic link, I can give you the lowest price.

For all of you: Best Regards

Kokopelli
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I had more than ten orders from them since the Black Friday sales and I can say all of them went very good, received spotless items, all in good working condition. Only one order was out of stock. I was informed timely and my full payment was refunded in that day after asking me if I would like to have it refunded/changed or for a gift card. I first thought this was a trick, and those prices were just unreal. But later i ordered the same light for lower and received it really fast. I wouldn't avoid them. But really must check the prices before ordering. A regular $32 Fenix E21 can have a $80 tag from time to time Smile then drop to $32 and become $27 after discounts.
edc
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Where is that doggie dump picture? lol

 

http://i1193.photobucket.com/albums

MagPap
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Kokopelli wrote:
But really must check the prices before ordering. A regular $32 Fenix E21 can have a $80 tag from time to time Smile then drop to $32 and become $27 after discounts.

 

I agree. The prices change sometimes with no sense. But you can be lucky and buy something to a very good price!!

raccoon city
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I like DinoDirect.  They aren't perfect, but they have made right on the two problem orders that I experienced.  Their shipping is pretty quick (except during Chinese New Year).  Their prices are all over the place, but they have good sales from time to time.  Personally, I won't avoid DinoDirect, so I say remove the AVOID label and give it to DealExtreme.

ruffles
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Voted yes (they should still have an avoid label) because of their relentless shilling on reseller ratings dot com. (Was going on up to a couple of weeks ago -- maybe still... I cnba to go check.)


 

marcl
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I voted NO, remove, but I would keep an eye on them.  The things I hate are all the fake reviews, especially on resellerratings.com.  I also don't like the wild price fluctuations.

I do like the fact that we have Summer, a big asset, in my opinion.  I also like the fact they have 'live chat' that works! Not like DX's live chat, which is about as much use as a dick flavoured Chupa Chup!

I did have terrible trouble with them on my first order Klarus P2a.  But mainly thanks to the help of Summer,  We got it sorted.  Also my last 4 orders have shipped same day! I can't complain at that.  I have however not received anything yet, but that's not their fault they are due any time.

So I say Remove and if we were short of AVOID labels, I would definitely pin it on DX.  

Marc.Smile

 

Edited to make Kreisler look stupid.Wink  Thanks mate! I did vote no by the way.

Eagles may soar, but weasels don't get sucked into jet engines!

Lensman
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IMO, "AVOID" should have been replaced with "CAUTION" a long time ago. And that label applies to most sellers. I honestly don't think DD are any worse.

marcl
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kreisler wrote:

marcl wrote:
I voted YES remove,

the question was posed the opposite way around, lol Marc! (vote NO for not having the label continued)

marcl wrote:
I have however not received anything yet,

i like that. That's a good one! Laughing

funny *ggg*

I did vote no just got mixed up a little.Undecided

Eagles may soar, but weasels don't get sucked into jet engines!

Vista
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I have been a lurker here for sometime. Great place to hang out!

Not so good with Dinodirect. Is there any word worst than a "Avoid" tag??
I have made order worth $100 with them, and i paid for FedEx shipping. After ordering, I made it clear with several emails that there should not be any change in shipping carrier but today I just hate to hear that they changed to EMS without getting a confirmation. EMS will not workout for me and I had bitter experience earlier. There support staff in not helping either and plays same set of tune for all the questions posted.

They deserve the worst possible tag.

marcl
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Calm Down Kreisler, I don't think Vista's post will make Dino's share price fall too hard!  Your pension will be fine.Wink

Marc.

Eagles may soar, but weasels don't get sucked into jet engines!

ChibiM
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Relax Kreisler!! relax!! I just had a little chat with Otta. about my order from January 11th! he/she told they will resend it.. not sure what they expect me to do when I still receive my original order....

ludow
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How to ignore threads? Yell

Never trust a smiling dino!

Haggai
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The AVOID stamp should not be removed, if only because they ask people to wait past PayPal's 45 days limit and to close PayPal disputes before they refund.

linterno
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A week ago I received from DD my Klarus P2A which had loose threads issue. I sent them an email with a video showing the problem. Within three days they replied and asked me if I preferred a gift card instead of returning the flashlight, I agreed with the proposal.  I consider it a good solution.

Two or three weeks ago I had and order for items they didn't have in stock, asked for a refund and they did it within 24 hours, something I consider good again.

Their online chat is very responsive and helpful at any time, something one more time I consider good.

I will recommend any body buying from any seller any where in the world to pay for tracking number. I always do it. In this way I always know if the package was shipped or not. So far, only one package lost and re-shipped.

So far, I have had good experiences with DinoDirect and considering this I would recommend to remove AVOID tag.

Vista
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@kreisler Thanks for your inputs and for teaching on how to approach Dinodirect.

Business ethics is one thing and trust is another and they all go hand in hand when you sell goods. It is as simple as, You pay for X and you expect X.  Anything other than this is a "cheap" trick in the book. I don't hate EMS but It is not my cup of tea, having experienced it earlier. If you don't have the service of FedEx, why the hell, do you advertise it?. In my book, FedEx is NOT equal to EMS. I have clearly told Dinodirect not to ship apart from FedEx. They may continue to "fix" each of their customers' issue/issues but if you look at the bigger picture, they all have issue/issues in first place. I may not excuse them for being a budget shop. I believe in truth and their rating in BLF stand by it.

Vis.

esrevenge
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Were the poll options changed around?

I dont know if it was switched or not?...I was getting around to order again from DD, now someone makes a DD poll like this?

I dont mean to accuse anyone, but can OP please tell me if the wording was changed?

Please excuse if I am wrong here, just wondering, because I think its pretty serious.

 

 

 

 

esrevenge
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And the 3rd option was that there last night too?

 

Seriously if you guys are going to make a poll, dont change it or add things after people vote...

 

 

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