Rating: Dealextreme.com

Is your paypal funded with credit/debit card? You can always ask for a charge back.

To whom it may concern, *FYI*

so far i've ordered only twice with DX. here the stats:

order#1:

ordered 2011-10-21

dispatched 2011-10-22 (signature on sticker by sender himself)

shipped 2011-10-25 (DX email notification "Order Update")

post stamped 2011-10-?? ("Postage Paid"-sticker, with no stamp!)

personally received 2011-11-07

customer status: VERY SATISFIED

order#2: (with tracking number 1.50$ upgrade)

ordered 2011-10-21

dispatched 2011-10-?? (there's no date on the package given by the sender himself)

shipped 2011-10-25 (DX email notification "Order Update")

post stamped 2011-10-27 ("¥ 056.00")

arrived in destination country 2011-11-02 (Germany airport)

arrived in national import parcel center 2011-11-09 (wtf)

received a letter by the local customs clearance and import taxes bureau: 2011-11-11

personally received: 2011-11-11 (i had to drive there to fetch it)

customer status: VERY SATISFIED

hope this helpz!

kreisler

+1

Three orders with DX so far, two of them for multiple items. All good, all arrived within 3 weeks. So not the fastest, but WAY better than my experiences with DD. But that's a whole other saga.. Also like the fact that "DealExtreme" comes up as such in Paypal history, rather than some strange name I've never heard of. Also shows a list of the actual items bought, not just transaction codes. Makes it MUCH easier to check back.

Four orders with KD, two were fine, the other two I never received. Checked out items via Paypal, seemed as usual, eventually found out I wasn't actually billed. Nothing to tell me that fact at the time. Had to trawl through Paypal history. Bit of a mystery. Also having major probs with links to their website.

Bottom line: DX currently one of my first choices provided no urgency, but maybe I've been lucky..

First time ordering from DX. Paid 25 Nov and status is still processing (5 Dec). Filed an inquiry request and no response yet. Their live chat support is always unavailable.

I am giving them another shot. My first order from them, was a trustfire x8 flashlight, but it never shipped after about 2 weeks so i canceled it and got my money back. Since then, I have avoided them, because I cannot stand to wait, especially when the site says the item is in stock. So after that first failed attempt to buy something from them several months ago, I gave them another shot and ordered a pair of 14500 batteries. If they can't ship those out within 2 days, then I will not use Deal extreme ever again. I can order from ebay sellers and they always at least get it in the mail system quickly. I understand the transit time from China to the U.S., but at least get the item in the mail.

Been ordering from them for a few years, but only probably 10 or so orders. But i've never had a problem from them, 5 stars from me.

DX seems to have upgraded their system. Surf to my.dealextreme.com and you will see!

they include photos of the stuff before it's packaged, amazing!

i've ordered a clamp, and that's how my package content exactly looks like (and i can even confirm that the name and address on the invoice is mine, hehe):

Great job, DX!!! Extremely professional.

I like the new system and the pictures of the item, though it doesn't always work. For me, DX is the same old same old. I placed an order for one item and it shipped in a couple of days, arrived in 3-4 weeks (okay for this time of year). Another order was a $2 flashlight mount for bikes, so I threw in a 10-pack of fauxton keychain lights. Both said ship in 3-5 days. Wait a week, nothing. Eventually I cancelled the order and placed an order for the bike mount only. It shipped in a couple of days. But after a week I still had to request a refund for the cancelled order because they didn't do that on their own. They took care of it, but it's just such a pain.

Guess I haven't gotten burned yet. My order took 14 days to arrive at my home in Texas. Can't complain as the packaging was great and everything worked as advertised. I e-mailed them 2 days after the odred to ask when it would ship and it shipped that same day, so all in all 10 days to get to the US.

I just ordered again today, so I will see how they do at this time of year, though it won't be their fault if airmail is slow right now.

Finally status changed to shipped today. That’s 17 days!

Ok, the batteries I order from DX just shipped today.So it took 4 days to ship two 14500 batteries. This is a little slow, but at least they shipped something this time. But still, I wish there was a better place(more efficient) to order from. Sometimes dx is the only place that has something listed. It's just their stock status is undependable, so you order something from them and waste precious time waiting on them to ship, and often, they don't ship it. I'd rather pay a little more and get what I order more reliably. They need to hire more help, I think.

I have had really good luck with this place.

I have ordered multiple ultrafire lights, a couple sipiks, some other generic models, misc batteries, and have only had one QC issue on one generic light. Supposedly they have a credit for me on it but I haven't figured out how to get it (my email provider blocks their emails for some reason.)

All in all, I really like DX, and find the reviews on the site to be helpful. Do expect long lead times, especially as we get closer to the Chinese new year!!

Won’t do business with DX again. Terrible customer service and wouldn’t give me a refund on a cancelled order even though their email said they did process the refund. Did a chargeback with no problem. They are now flagged as fraudulent in Chase banks database.

I agree, DealExtreme is pretty awful. The only thing they haven't done to merit an AVOID rating is post spam and shill posts.

One of my 5 pending DX shipments has arrived today, yay! Now only 4 DX left (see my sig). status details for this order:

ordered: 2011-12-06

dispatched: 2011-12-08 (they call it "shipped")

stamped: 2011-12-11 (the actual date on the postal stamp/sticker)

received: 2012-01-03 (today!)


Happy DX customer? hmmm. there is DX stuff which i had ordered on 2011-12-03 and which has not reached me yet (and it was splitted by them due to 1 back-ordered item: still not available, the liquid lube oil)

And to date still has not arrived. It's nearing PP's 45 days....

sorry to hear. crossing fingers for your and my remaining 4 DX consignments. fortunately those 4 orders dont contain anything too valuable, only DIY parts (Unprotected 10440's, Protected 10440's, Lube Silicone Oil, AAA-to-AA battery converter cases,..).

Nothing valuable. This is my first time ordering from DX sort of a test buy. We'll see.

One of my 4 pending DX shipments has arrived today, yay! Now only 3 DX left (see my sig).

status details for this order: [quote]

ordered: 2011-12-03

dispatched: 2011-12-07 (they call it "shipped")

stamped: 2011-12-08 (the actual date on the postal stamp/sticker)

received: 2012-01-05 (today!) [/quote]

I know it's silly to order this cheap little thing (which i could find locally too) from China, with all the waiting and stuff. The point here is, i forgot to include it in my original 2011-12-03 order (which was splitted afterwards anyway). Happy DX customer? hmmm. there is DX stuff which i had ordered on 2011-12-03 and which has not reached me yet (and it was splitted by them due to 1 back-ordered item: still not available, the liquid lube oil).

It's been 43 days since I paid and order has not arrived. Called the post office, nothing. I opened a case two days ago and they replied just now asking me to wait more.

Now I've read here it's best not to file dispute, is that right?