Gearbest Daily Deal Updated: March 16th 2021/ Baseus LED Flashlight $21.99 with the code: GBREAKER

Hi Shaun,

I am very sorry to hear about this issue.

Could you please PM me your order number or ticket number? Please rest assured we will check and solve for you.

We wish to apologize for the inconvenience caused and thanks for your cooperation.

Hi guys, thanks for your feedback too, we will ask our related staff to check our present stock to make sure the future orders are right, sorry bring you any unpleasant experience, but we will do our best to solve for you

also guys kindly please report your product issues to our ticket system too in the future, so we could check with our cs to know if the problem are general or isolated cases, thanks again

I received two lumintop tool ti, one nichia and one cree, but they cleary mixed-up the stickers on each box there is a nichia and a cree sticker, which obviously led to the shipping mistakes.

As i ordered one of each, i got my order right. :wink:

Very happy about it, price was fantastic. :crown:

Such a simple and understandable mistake, all they had to do was apologize and resolve the issue.

Their latest communication is to try to hold me responsible for shipping costs to return the item to china. Look at this scare tactic to get me to accept a $10 credit:

“Before making any decision, please consult the local post office to know the price of returning the item and inform us about it.”

They want me to be responsible for their mistake and their failure to deliver the item ordered.

I’ve always vouched for Gearbest, 30+ orders with no issues. They made a simple mistake, all they had to do was make it right. Instead, this.

Gearbest, have all the Tool Ti’s sent to me and I will buy them at a reduced cost and you can ship the correct light to those affected.

You guys kill me.
You got a $75 Titanium Flashlight for $23.99 and now you want more money back just because the Manufacturer mislabeled the lights emitter option.
Then when $10 is offered that is not enough?
Really?

It’s not like they sent you a clone with a LatticeBright emitter with the blue light from hell.
Most of you already say you have another Tool with the Nichia, so use that one when you are feeling Artsy.

I got one and am happy as sin that it even showed up, I stole it at that price. Tint looks fine, XP-G2 is fine.

Ask yourself this question, If you got a special offer email from Gearbest and it said this:

“Dear valued customer, we have a Very Limited amount of Lumintop Tool Ti’s that the box has been mislabeled by the factory, they are Cree instead of Nichia.
They normally sell for $79.00 but we would like to offer you ONE of these for only $23.99.
When they are gone, they are gone for good, First Come first served. Please reply and order promptly using this code _.”

Would you have jumped on that deal or not?
Now Honestly answer that question.

Most of you/us would have.
We all got a great deal Cree or not.
No way I buy either at anything north of $50 so it’s Win, Win regardless the color choice.

Tell me, where else you will buy that Tool Ti for $23.99 in XP-G2

JMHO
Don’t Worry Be Happy!

But they didn’t. Discount or no discount, they didn’t get what they ordered. I would have no use for the Cree version and I’d be pissed too.

Proposal:
I’m buying your (& everybody else’s) Lumintop Tool Ti that GB has sent XP-G2 version and not Nichia (or the opposite) for $13.99, price that stands for $23.99 payment minus $10 of GB’s compensation. You keep your $1 off a future order at your GB Wallet, so you’re a winner! :money_mouth_face:

Anyone ordered a Ferrari cake from Gearbest recently, and got an Acura cake instead?

100 + :sunglasses:

For $23.99 I’ll take you up on that Acura :slight_smile:
LOL

For 10$ compensatoon you can reflow a Nichia LED to it

Really?? after i’ve email twice attached photo twice and all i got was “we need to confirm with the product department” then sorry and $5 compensation (feel like falling on deaf ears). Even explained last 2-3mth ordered about 16 light and none neutral-white so yeah you can re-check the order if you like!! The reason i accept the compensation?

1) Avoid the headache email back/forth and then have contact Paypal; twice should be enough!
2) The more i think about the issue i realize the issue lies with Lumintop packaging and not really GB order-picker fault; also fact this my first case.
3) Can always give to family member see if they can get use out of it.

What really irritate me was Gb make me feel like it my fault order wrong product, which end of the day i’m paying for something i’m never get to use. Anyhow let bygones be bygones and i cant wait for Klarus Mi7-Ti -anyone else excited or just me??

Here’s the thing, I don’t want another Tool Cree, I already own the Tool Cu with the Cree emitter, I bought this because it was supposed to be a Nichia.

MSRP is irrelevant, you make as if GB was doing me a favor and giving me a flashlight out of the goodness of their heart. They sold item A and delivered item B. Would you still be taking this high horse if I paid $70? Why would MSRP or discount amount affect a sellers responsibility to provide what was advertised?

Edit: just to be clear, I don’t “want more money back”. I’ll be perfectly happy returning the item to GB in exchange for a Nichia OR for a refund. Understandably, the return would have to be on their expense, ultimately they’re responsible for their mistakes.

I’m afraid I don’t have those skills yet, especially something this small. I’d gladly accept the $10 Gearbest money and transfer to you if you’re offering your services.

You could also think of my proposal! :sunglasses:

Ha! But then I’ll be suckered into placing another purchase with Gearbest, it’s hard enough as it is to resist. Truth be told, they have some great promotions, it’s the customer service that sucks.

If PayPal doesn’t decide in my favor and I’m stuck with this, I plan on listing the light here at cost+sh. I’d love to see how many “it’s a great deal anyway” people take me up on it. That’ll be the ideal win-win

I would agree with you a year (or even some months) ago. Lately I see much better CS from GB in comparison with that period.

If you list it in here at cost+shipping, I don’t believe many members would be interested. They could buy it at the same cost and (maybe) lower shipping from GB when the deal was announced. I’m one of those who resisted that deal. I wouldn’t resist though at $13.99+shipping! :stuck_out_tongue:

+1
Receiving wrong product is sucks. But hey, we can’t find titanium light at $13.99 anywhere, unless probably get it from manufacturer directly. If it were me, I would still consider this as a good deal.

I’m waiting for several Tool Ti Nichia I ordered from them and if it turns out XP-G2 at $13 a piece… hell yeah! I want 10 more Tool Ti :smiling_imp:

Honestly, I would think refusing the $10 compensation and going for PayPal dispute case means someone wants a free Tool Ti. Not pointing fingers here…

well… mine came today, I ordered the Cree and of course it’s the Nichia. :person_facepalming:
The labels are reversed on my box, with the side saying XP-G2 R5 and the top says TOOL TI-NICHIA

I already had the Rey Tool Ti which I’m happy with, just wanted to compare the two.