Thanks for the offer of help BanL, but I received a reply from KD this morning and have a tracking number. If I have any more problems I’ll PM you. I just got a bit worried as my support questions were being answered very quickly, then when I paid the $2 extra KD went quite for a week.
all shipping is slow right now.carriers and customs are overloaded with holiday packages.
not a bit unusual for packages to disappear in customs if they contain batteries too.
I have not ordered from them in many years; but in mid November placed an order for an emitter board and clicky switch. A week later it had not been acknowledged, and after 2 emails Kaidomain sales finally responded. They said that shipping through Turkey was slow lately and that I should expect it to take a month. I am in the US. They provided tracking info through an all-in-one Chinese site and, sure enough, it is shown as having originated in Turkey. Huh?
Hi
Thanks for your understanding.
If you have any question, please feel free to contact me.
Thanks
Ban
During this period, i suggest you choose to have registered airmail.
Since this is the peak season for the package delivery, i understand the local post officers need to handle a volume of parcel from different places. There is easier to have package delayed or lost in this period.
We would responsible for the package lost or delivered failed. Please don’t be worried.
I hope you can understand with us and be patient to wait for some more days.
Thanks
Ban
They just told me 6 weeks later, that my order is out of stock. And that’s only because this is the second email I sent requesting an update.
What does kaidomain use for registered airmail? Chinapost?
Hi
We will choose the appropriate logistics courier for you by default. You can also specific what is the logistics courier are you prefer.
You can leave us a message when you place the order.
I placed order with KD on 12/30/16.
Got email that order was created on 1/2/17.
Have not received merchandise, or any shipping notification.
Sent reply email today on their order notification email 1/2 asking where is order.
Their system sent an auto-reply email saying they are on holiday from 1/22 - 2/5 .
I ordered from Dealextreme on same day 12/30, and have had that merchandise for 10 days.
KD very slow, unacceptably slow.
Hi friend,
You can PM me your order number.
I will help to check the shipment status for you.
Happy Chinese New Year 
Ban
Support @ kaidomain.com KD
You do realize that pretty much all of China is in the middle of a monthly-long holiday. Let them enjoy it and relax, you have like 180 days to file a claim.
Hi friend
Thanks for your supporting and understanding with us.
If you have any urgent matter or inquiry, you can also PM me or leave me a message.
I will respond asap.
Maybe there is some delayed for the answering.
Hope you can understand with it.
Happy New Chinese and Gong Xi Fa Cai
Ban
Support @ kaidomain.com KD
I became alarmed after checking tracking on order number.
Nothing showed up on tracking yesterday , after order confirmation on 1/2/17.
Holiday started 1/22 as stated in their auto response email and in my post.
I felt 20 days is enough time to ship order.
Ban l has responded to via email, and item was shipped 1/16.
If I had gotten email or shipment notification everything would be cool.
I had a couple of orders i received just before Christmas for li-ion cells, one came in 2 weeks the other 3 weeks they included a free supercheap AA LED flashlight to get around the li-ion shipping regulations.
John.
I’ve received items before tracking showed anything. 20 days is acceptable, two weeks is great, and 8 weeks is not unheard of. Anywhere in between is going to happen. Try not to worry to much about it for the first month.
I got to say I’m concerned with my recent order. I placed an order for 4 dropins on 9/14/17, total $43.40 so not a big order. It’s been about a month now and no tracking number shows up in the order status but is showing as “shipped”. I’m in California and usual my orders with them take a little over 2 weeks to get to me in my past experience, maybe 3 weeks tops but all have always shown a tracking number within a week after ordering. I tried reaching out to Ban and he said he’d look into it but didn’t provide me any additional information beyond that. So I decided to play it safe and put in a Paypal dispute earlier in the week. It took them over a day to respond with:
“Hi Sir, So sorry for delay. The order can be shipped today, would you please kindly close the dispute and we ship out the package?”
I then asked what was the reason for the delay for not shipping for over 3 weeks since the order was created and this was the response they gave me:
“Since the drop in is need to be installed, sometimes it will take longer time to make it. Hope you understand it. And the tracking number is XXXXXXXXXXXX by 4PX. It can be tracked on en.4px.com two days after it ship out. The package already in shipping company. Please kindly close the dispute and we can ship it out.”
I have ordered P60 dropins from them before and never did it take me than 2 or 3 weeks to get to me and never was I ever under the impression or understanding they had to be made to order as it’s reasonable to think their supplier already have them pre-built ahead of time and have an inventory of them. I then told them I will be glad to close the Paypal dispute once I can actually track the package through USPS, not quite understanding what “4PX” is.
They then said:
“To US, we use 4px US express line, it normally take around 2 weeks to arrive. Can we use that shipping method?”
Anyone here in the US have any experience with 4px? Are they something like DHL where they hand the package off to USPS for delivery? If so, I would think at some point it can be tracked via USPS.
Not necessarily a bad customer service experience so far, but could be better in my opinion. I’m concerned they seem to be not understanding my point of view by insisting several times I close the Paypal dispute. So I’m not sure if something is being lost in communication here or there still is a huge difference in perspective on customer service between the east and the west. Also maybe I’m expecting too much, but I was hoping for a better explanation for the delay than what they gave me… more like, “oh we’re sorry we made a huge mistake and it’s our fault for the bad service” or something like that. I don’t know like I said, maybe something is lost in the translation.
In comparison my last order from Fasttech, 2 weeks ago was 10 days to the UK, Same for an US BLF member we both ordered knives.
John.
On 22/08/17 I placed orders with KD and FT, FT informed me it would be 10 days until they had the stock, I said OK send when ready and on the 10th day it was shipped with a tracking No for a $10 order, KD said theirs was shipped the same day (22/8) I received the FT order a week ago, still no delivery and no tracking No from KD :confounded:
Cheers David
Before Christmas i ordered li-ion battery`s from KM, 2 separate orders, one came in 2 weeks, the other took 3 weeks.
John.
I ordered a lowly NW XP-l Hi for my Manker U11 before my safari in Africa. I ordered it like 6 weeks before - ample time. It gets to a month and nothing. I speak to Kaidomain and they had forgotten to send it. They apologised and dispatched it the next day, and I accepted that it wouldn’t come in time. Two weeks later, on the very day of me leaving it arrives - but I had no time to do the swap. Mildly irritating at most.