Worth starting a PayPal dispute with GearBest?

Definitely don’t get taken advantage of. Not only is it bad for you, but it teaches them to do it to the next guy. That’s where that 50 cent offer comes from. Someone before you took the 50 cent token offer to just move on. Don’t let our world work like that.

I have my fair share of issues with GearBest’s customer service. Had one order that I pressume missing after a month’s wait. Contact them and was told it will only expire after 60 days from the date it was shipped. Wait another month, and contacted them again.

Given an option to either refund or re-ship. Choose re-ship option. Let’s hope it’s coming to me this time round.

What makes me mad is that the package is untraceable (they don’t use conventional post) and when I request for a contact of their postal service, they can’t give me anything at all.

It’s understandable that it’s not their fault, but still it’s their vendor obviously. Not to mention the CS can’t help much.

I’m switching over to Banggood nowadays.

File your Paypal dispute, this is what the protection is about, and Gearbest is as shady as they come.

I’m assuming this is for me?

Total discount would’ve been 2-3bux total. Forget the “conversion rate” between GB points and USD (2:1?), so was assuming 100pts == 50¢.

Just letting people know about it would have the effect of “waking up” others, to be vigilant and to learn to question things like that. Rather than shrug it off, they’d go, open up a ticket, and make Betsy or Lacey or Maven reply to the tickets. There comes a point where it’d cost GB more to have these tickets “dealt with” than just make good on the offers.

Even snarky comments like, “Pffft, yeah, another ‘sale’ like last time, when they rejected the discount code at checkout. I ain’t falling for that one again…”, could make people think, maybe even make people buy from someone else instead.

Hey, Thorfire got a little bit of a black eye offering a VG10 for 8bux, which then went to 10bux. And that’s not considering the screwups in the codes that had them “discounted” from 90bux to “only” 45!

Companies act, and what they do can make or break their reputations. Enough bad stories, and people will avoid them and buy elsewhere, and they’ll start losing business. Enough good stories, and they make it back, but trust is hard to rebuild once broken. Good to bad can happen fast, but bad to good can take forever, if it ever happens at all.

That’s one thing a lot of “overseas” companies have no clue about, sad to say.

I did it once against gearbest. PayPal found in my favor.

Yeah, I think I’ll give GearBest one more shot with a PM to their rep before I start a PayPal dispute.

Yes, send a PM to their rep. It was quite some time ago, but that lady took good care of me. Even though I was not able to fulfill my end of the deal. Because she also realises that you are one of the of 20,000+ members of this forum.
And NO, I’m not payed to write this. I only lie on demand when someone offers me (a big bar of) chocolate. Yum.

Contact them here (users Gearbest AMD GearbestCS) and it will be sorted out, this is a grey thing IMHO and not worth a dispute, PayPal is not happy with too many of those so I’d only do that in very clear cases.

I’ve found gearbest to be very reasonable when something goes wrong, and most times I get a full refund once you have jumped through a couple of hoops. Personally I wouldn’t go down the path of a PayPal dispute over a small amount. These Chinese companies save us a fortune ( where would we be without group buys and codes?). They also use some marketing techniques that we don’t use in the West, but we’re way ahead over all. If they go under, we lose too. Personally, I wouldn’t have this hobby if I couldn’t order out of China. I’ve lost out on only a couple of 100 orders. I cried all the way to my banking app. :slight_smile:

But But dogs can not eat chocolate :stuck_out_tongue:

Same thing happened to me. I too ended up foregoing the 10% discount and just ordered some stuff.

Not worth getting my knickers in a twist, but I will remember.

Hello FT and AE and BG.

Yeah +1
And I have been really mad at Gearbest at tines
But staying calm and Juno through the hoops and all got resolved in the end.

I don’t expect much when ordering direct from China so I’m almost never much disappointed :stuck_out_tongue: Whether to open a PP dispute or not is your call, not mine. GB willingly chose to allow the use of the PP system so they have no real complaint if it costs them when they do something wrong.

Nothing is easy in this world, and if it is there;s usually trouble at the end of that path :open_mouth:

Phil

+1

So I make the ultimate sacrifice: I eat all the chocolate myself :smiling_imp:

Anybody still waiting on anything GB sent “Netherland surface mail” from the first or second week of December whose tracking trail ‘ends’ as it supposedly enters the U.S.?

Always.

A lot of people are doing that.

I don’t mean to beat up on GB, as I got some great deals from them, but little irritations people mentioned here, like automatically tacking on the insurance and/or tracking, etc., just rankle people, perhaps enough to make them go elsewhere.

When I order from FT, there’s no yes/no for tracking. They send me the pic of the package, the LT-number, and I can track that on usps.com once it’s in their system. Insurance? Don’t think I ever had a package disappear that they sent, but I imagine I could just p&m about it and have another package resent or just get a refund (with enough tooth-pulling).

On Amazon? Oh, Hell, I can get a doodad that says it’s yellow, complain that it’s not the right shade of yellow that I wanted, and return it and have them pay for the return freight.

Among Amazon, GB, and FT, I’ll give you 3 guesses (and the first 2 don’t count) as to which one got the vast majority of my bux, then 2nd place, then 3rd place.

Prices are secondary, because I want the peace of mind knowing that if there be any issues, I’d have a company stand behind the product, even to the point of eating return postage to make me happy. Having to wait 27 weeks to go through all the hoop-jumping, then having to pay out of pocket to ship it back, which’d cost me just as much or more as the purchase-price of the product, means that I’m pretty much buying everything as-is. So I’m factoring in a rather large cost as far as having to just eat it if what I buy isn’t as described, or is DOA, etc.

<raising hand>

I get the same tracking message from PostNL,that it’s in-transit to destination country… 15 days… 18 days… 22 days… etc.

Uh, yeah, me too. Ordered Nov 29th. Been in US Customs since December 11th. Over 30 days in Customs?! Now what? Wouldn’t seem to be GB’s fault but I’m frustrated either way. Finally broke down and ordered a Lumintop Tool, AA & AAA Eneloops, and a XTAR VC4 through Amazon January 5th (no Prime). Today I received the charger which was the last item. I know it’s a crapshoot sometimes but still appreciate good service.

Freedom and Lightbringer - what options are you considering?

Thanks,

Joe