Worth starting a PayPal dispute with GearBest?

+1

So I make the ultimate sacrifice: I eat all the chocolate myself :smiling_imp:

Anybody still waiting on anything GB sent “Netherland surface mail” from the first or second week of December whose tracking trail ‘ends’ as it supposedly enters the U.S.?

Always.

A lot of people are doing that.

I don’t mean to beat up on GB, as I got some great deals from them, but little irritations people mentioned here, like automatically tacking on the insurance and/or tracking, etc., just rankle people, perhaps enough to make them go elsewhere.

When I order from FT, there’s no yes/no for tracking. They send me the pic of the package, the LT-number, and I can track that on usps.com once it’s in their system. Insurance? Don’t think I ever had a package disappear that they sent, but I imagine I could just p&m about it and have another package resent or just get a refund (with enough tooth-pulling).

On Amazon? Oh, Hell, I can get a doodad that says it’s yellow, complain that it’s not the right shade of yellow that I wanted, and return it and have them pay for the return freight.

Among Amazon, GB, and FT, I’ll give you 3 guesses (and the first 2 don’t count) as to which one got the vast majority of my bux, then 2nd place, then 3rd place.

Prices are secondary, because I want the peace of mind knowing that if there be any issues, I’d have a company stand behind the product, even to the point of eating return postage to make me happy. Having to wait 27 weeks to go through all the hoop-jumping, then having to pay out of pocket to ship it back, which’d cost me just as much or more as the purchase-price of the product, means that I’m pretty much buying everything as-is. So I’m factoring in a rather large cost as far as having to just eat it if what I buy isn’t as described, or is DOA, etc.

<raising hand>

I get the same tracking message from PostNL,that it’s in-transit to destination country… 15 days… 18 days… 22 days… etc.

Uh, yeah, me too. Ordered Nov 29th. Been in US Customs since December 11th. Over 30 days in Customs?! Now what? Wouldn’t seem to be GB’s fault but I’m frustrated either way. Finally broke down and ordered a Lumintop Tool, AA & AAA Eneloops, and a XTAR VC4 through Amazon January 5th (no Prime). Today I received the charger which was the last item. I know it’s a crapshoot sometimes but still appreciate good service.

Freedom and Lightbringer - what options are you considering?

Thanks,

Joe

For now, to just wait it out.

Well, CSGearbest offered me a full refund on the backpack, so that worked out nicely.

Just want to add. I find GearBest CS to be much better and reasonable than BangGood, imho. Just present the issue clearly and let them resolve the problem for you in no time.

Glad to know your issue has been resolved.

I totally agree. Any dealings I have ever had with GearBest CS has been straight forward & resolved by them immediately. :+1:

totally agreed you man :slight_smile:

Oh to add some info
Postnl or whatever the Dutch postal service is calling itself went down hill fast and hard.
It is sad, they used to be good and trustworthy but now employ via sketchy contracts and lots gets missing or delivered wrong. Just yesterday on Dutch news, police uniforms delivered wrong, placed outside houses when nobody home
Even our French mail lady knows about it’s decline in an area where that post office services 30K people.
Postnl is either laughing stock or saddening example depending on who you ask
If you have the chance to select a other shipper do so
(ATM a knife I ordered from Ali got missing in Amsterdam sorting centre so emigration still did not liberate me from them :frowning: )

Exact same thing with Swedish postal service, people are pretty mad, but still their service just gets worse. Here’s an example:

I know someone who works for the Swedish postal service. This person told me that a bunch of keys to the mail boxes where postmen pick up the mail for delivery have been stolen. These keys go to many of those boxes. Instead of switching the locks on the boxes they instructed all staff to shut up about it. So every other day loads of post gets stolen here and there, and they do nothing. It’s cheaper to deal with the complaints than it is to replace the locks.

And now the real interesting question;
WTF are postnl and sweden post doing that they are widely used by Chinese vendors while not being able to do their jobs properly in their home countries?

Perhaps that same inability (coupled with homegrown corruption) ‘attracts’ outside influences rather than repels them. Shipping is power coupled with unfettered access as the Chinese well understood four years earlier when the Clintonistas sold America’s security at the Port of Long Beach.

http://rense.com/politics6/chinabahamas_p.htm

Every other developed (or often underdeveloped) country in the world is (seemingly) much smarter and would never allow it (including China).

Try doing some serious googling of the Universal Postal Union (united nations), based out of Bern Switzerland. You may find some of the answers. The US has been protesting the “fairness” of this for the last 10 years, when it comes to reimbursement of final delivery costs of packages from other countries. I’d bet the same is true for many European countries.

The US was somewhat successful with “e-packet”, I believe is why you never see it as an option anymore from Gearbest, but do see it with businesses like Simon’s Convoy, where he seems able to absorb the extra cost for dependable relatively inexpensive fast shipping, that the Chinese government won’t subsidize.

It’s usually worth starting a paypal dispute with gearbest. Their business model seems largely based around over-promising, under-delivering and hoping people won’t do anything about it. They then try to give people who do complain the runaround. A paypal dispute forces them to offer a more reasonable solution.

jsut go with paypal dont waste your time with their staff