During this period, i suggest you choose to have registered airmail.
Since this is the peak season for the package delivery, i understand the local post officers need to handle a volume of parcel from different places. There is easier to have package delayed or lost in this period.
We would responsible for the package lost or delivered failed. Please donāt be worried.
I hope you can understand with us and be patient to wait for some more days.
You do realize that pretty much all of China is in the middle of a monthly-long holiday. Let them enjoy it and relax, you have like 180 days to file a claim.
I had a couple of orders i received just before Christmas for li-ion cells, one came in 2 weeks the other 3 weeks they included a free supercheap AA LED flashlight to get around the li-ion shipping regulations.
Iāve received items before tracking showed anything. 20 days is acceptable, two weeks is great, and 8 weeks is not unheard of. Anywhere in between is going to happen. Try not to worry to much about it for the first month.
I got to say Iām concerned with my recent order. I placed an order for 4 dropins on 9/14/17, total $43.40 so not a big order. Itās been about a month now and no tracking number shows up in the order status but is showing as āshippedā. Iām in California and usual my orders with them take a little over 2 weeks to get to me in my past experience, maybe 3 weeks tops but all have always shown a tracking number within a week after ordering. I tried reaching out to Ban and he said heād look into it but didnāt provide me any additional information beyond that. So I decided to play it safe and put in a Paypal dispute earlier in the week. It took them over a day to respond with:
āHi Sir, So sorry for delay. The order can be shipped today, would you please kindly close the dispute and we ship out the package?ā
I then asked what was the reason for the delay for not shipping for over 3 weeks since the order was created and this was the response they gave me:
āSince the drop in is need to be installed, sometimes it will take longer time to make it. Hope you understand it. And the tracking number is XXXXXXXXXXXX by 4PX. It can be tracked on en.4px.com two days after it ship out. The package already in shipping company. Please kindly close the dispute and we can ship it out.ā
I have ordered P60 dropins from them before and never did it take me than 2 or 3 weeks to get to me and never was I ever under the impression or understanding they had to be made to order as itās reasonable to think their supplier already have them pre-built ahead of time and have an inventory of them. I then told them I will be glad to close the Paypal dispute once I can actually track the package through USPS, not quite understanding what ā4PXā is.
They then said:
āTo US, we use 4px US express line, it normally take around 2 weeks to arrive. Can we use that shipping method?ā
Anyone here in the US have any experience with 4px? Are they something like DHL where they hand the package off to USPS for delivery? If so, I would think at some point it can be tracked via USPS.
Not necessarily a bad customer service experience so far, but could be better in my opinion. Iām concerned they seem to be not understanding my point of view by insisting several times I close the Paypal dispute. So Iām not sure if something is being lost in communication here or there still is a huge difference in perspective on customer service between the east and the west. Also maybe Iām expecting too much, but I was hoping for a better explanation for the delay than what they gave meā¦ more like, āoh weāre sorry we made a huge mistake and itās our fault for the bad serviceā or something like that. I donāt know like I said, maybe something is lost in the translation.
On 22/08/17 I placed orders with KD and FT, FT informed me it would be 10 days until they had the stock, I said OK send when ready and on the 10th day it was shipped with a tracking No for a $10 order, KD said theirs was shipped the same day (22/8) I received the FT order a week ago, still no delivery and no tracking No from KD :confounded:
I ordered a lowly NW XP-l Hi for my Manker U11 before my safari in Africa. I ordered it like 6 weeks before - ample time. It gets to a month and nothing. I speak to Kaidomain and they had forgotten to send it. They apologised and dispatched it the next day, and I accepted that it wouldnāt come in time. Two weeks later, on the very day of me leaving it arrives - but I had no time to do the swap. Mildly irritating at most.
Amazon take 10 days to deliver free orders, they hold onto the order for 9 days and then delivers on the 10th to make delivery so painful that you sign up for Prime.
Well then that is a shame because they do seem to have an excellent selection of lights and parts for us flashaholics. At the very least, I wish they would be less robotic with their customer service responses when they have shipping problems or made a mistake in not shipping. To me, the response I got was very matter of fact, just made it seem like they didnāt really care to make things right and correct the problem. Like I said previously, maybe Iām expecting too much or being unrealistic based on the levels of customer service we get here versus elsewhere in the worldā¦ again perhaps something is lost in translation.
They return the money through PP and the dispute will close automatically
Then, with the money you order again
This way you keep PP protection
After closing a dispute, you can not reopen