What's Your Thoughts On GEARBEST

I’ve been waiting for a month now on a charger. The item is pre-advised since jan 25. I’ve received objects that I ordered after it from them. Just send them a message see how long it ttakes to get an answer. This is the first time I had troubles with GB. I really want/need that charger een thinking about ordering a new one from somewhere else and pen a paypal dispute to get my money back.

(deleted)

I’ve only had one problem with Gearbest in the years I’ve been a customer. In general, they ship out within a couple of days, but the arrival time is mostly on the slow side compared to Banggood from my experience.

Liitokala li500 for around $16 on AliExpress if you have an adapter
But just open ticket and then, the trick, PM CSGearbest here on BLF with your ticket number, it will be good in no time :slight_smile:

I bought 4 Olight S15R’s and 2 S30’s from Gearbest a year or two ago when they were having a big sale. Both S30’s eventually had problems, and I sent them to Olight customer service in the U.S. Olight replaced both for free under their warranty, so I’m thinking they were genuine Olight products.

It’s a hobby charger I’m waiting for but thx for the tip anyway. I opened a ticket gonna give em a day or to and see what the response is then I’ll do the pm. I’m very patient but I really could use the charger so it is an itch I can’t scratch, kinda like the Q8 lol

Gearbest has the weirdest shipping service/procedure for me. Netherlands Shipping in Asia :open_mouth: well, if that works efficiently for them, then so be it. How long should I wait for a registered parcel from gearbest to update its tracking status, “the item is pre-advised”?. It is more than a week as of this writing and it still stuck with the same status. Unlike banggood which shows updated tracking status frequently.

I just today received a package from them thru IB that only took 7 days & I didn’t pay for expediting it. TN, USA

What are my thoughts on GearBest?

Thumbs down.

That said........

GearBest rarely posts an actual tracking number that you can use.

They provide "tracking" on their site but it's not really tracking.

Customer Service rarely helps.

I’ve only done one deal with them, 4 Liitokala chargers and one Convoy S2+ and things went without a hitch. This was after reading the thread here about their spotty service. I even reviewed a charger and got some bonus pennies.

I would give them another shot based on my experience. My personal code when dealing with Chinese and Hong Kong sellers, is to not make it a high dollar amount, due to return shipping costs/hassles.

For $32 bucks, if any one/two items shit the bed, I’m not out a lot of cash.

Chris

GB ships your products but it pretty much ends there. For warrenty etc you’re screwed if something breaks.
My experience with chinese sellers is that they’re usually helpfull if something goes wrong, don’t know what happend to the GB policy but i guess the owner drives a mercedes. :money_mouth_face:

Love Gearbest—my best deals on lights have come from them.
Never an issue But I do question some of the posted specs:

Like: Ultrafire 10180 light 396 lumens

http://www.gearbest.com/led-flashlights/pp_635550.html

Not happy at all with GB at this point. Frustrating dealing with them.

Latest shipment is lost. And they refuse to tell me if it has even shipped. Opening tickets is a total waste of time. I’ve opened 3 tickets….
Every time the response I get is ….

We are sorry for your inconvenience. We have contacted the shipper to update your information.
You can re-check your tracking info in 5 - 7 days. (it never updates)
Thank you for your patience.

Meanwhile it’s late and I paid extra for Express shipping.
May have to file a PayPal claim on this one. (I think I used PayPal)

I’m shifting my ordering habits away from China direct and dealing more with US based suppliers whenever possible.
Sure, they get the same stuff from China and charge a bit more, but the assurance of warranty and faster service is usually worth it.
Good luck!

PS… IMO…what US customers really need is to have more of this stuff made here…in America. Pay a bit more……but save your country as a side benefit.

This is a review i just did for banggood. I find the same applies for gearbest.

I do a lot of shopping at banggood.com. I buy supplies and electronics for my small business. I usually don’t need the items I order right away so I am prepared for about a three week wait if I select free shipping. If my order is large enough, say over $20, upgraded shipping is usually very affordable at just a couple bucks. If I use the first tier of upgraded shipping, my order will arrive between one and two weeks. So if I need my item soon, obviously I’m not going to order from china. :wink:

There have been a few times where there were problems with my orders but I have ALWAYS been treated fairly! I’ve read that some complain about being ripped off and being sent through hoops and traps as they try to get it straightened out. I believe this frustration only arises when the buyer does not understand the process. Ordering from china is not like ordering locally. Here in the states, if the buyer has a problem, the seller usually accepts a return with out many questions. It is not like this when buying from china and it is unfair to expect it to be. Therefor, sites like banggood have a process for addressing complaints. If the buyer is patient and goes through this process they will be treated fairly.

If you can understand what it is like buying from china, then I highly recommend shopping at banggood. However, if you expect your product to arrive the next day and to arrive all the way from china without ever having problem with your order, then shop somewhere else. :slight_smile:

Same goes for Gearbest.
May you live long and prosper.

I’d stay away from Gearbest.

I get that packages have to travel a long way. Mine never arrived and Gearbest’s only response was to tell me to keep waiting. I filed a complaint with PP to preserve my rights.

Garbest now won’t accept any order from me.

My package never did arrive.

Unno, I ordered quite a lot over the past year or two, and only had one order disappear. Even according to the tracking it was “delivered” (at work; ie, always someone there to receive stuff), yet… nothing. And the day it ostensibly was delivered was Hallowe’en, so it was really easy for people to remember.

Okay, it took some tooth-pulling and threats to have the charge reversed, but they did make good and issue a refund, even with the tracking info saying otherwise.

So, I’ll give them credit for that.

All my other orders pretty much went smoothly.

Hey, Light, I’m glad for you.

But there’s no need to wrap your response around mine, like your getting most of orders somehow cancels out the order I never got.
:slight_smile:

Just saying, everyone rolls snakeeyes every now and again…

I try NOT to order from China at all. Probably ordered from various dealers in China about 7 or 8 times in Five years. Sometimes the deals are hard to pass up and I take a risk!

I have ordered from GB twice. The first time it took 5 weeks to get here. I just ordered 4 X VTC6 in a flash sale about 10 days ago. I try not to think about the time it will take[at least for now] and hope they arrive. That is the most important part.

Other orders from China included a few Ebay dealers, Banggood and HKE. They all arrived within 2 weeks.

I just ordered some Aspire 18350 from China on June 8th and they arrived in New York yesterday :+1: I should have them Wednesday or Thursday.

I would say that GB is my least favorite out of ALL the aforementioned.

I love my Hometown dealer the best! Liionwholsale,also love Illumns,can not go wrong with either of them. :smiley: