I think I am giving up on Dino-Direct

Got another e-mail from DD, another item has been shipped but this time is via regular post! WTF!

The third item no stock but they gave me a gift card. No a very positive 1st order!

Where is Summer???

Do it NOW!

a paypal claim means that you get your money back (full refund eventually). but what about the shipment itself? it's not going to be shipped back to DD (paypal doesnt handle shipping) or is it?

So you may still receive the package. unpaid for. and DD loses money :(

Whose fault is that? Its DDs fault for having poor customer service in the first place. If they lose enough money, maybe they will improve their service.

true true.

( customer service. so far the chat works well. no long waiting times, good English, friendly tone :D )

Well, I have opened a dispute. If I don't hear anything in a couple days, I will escalate it to a claim.

When I had contacted DD before they "re-entered" the order and sent me an email saying it had shipped along with a tracking # and a pretty picture of a UF-H3 in a basket. I tried the tracking # immediately, and it didn't work. This is pretty normal as the number is generated locally at the point of shipping entry and not active in the system until hours later. I went and checked again yesterday and the number isn't working with the parcelforce system they link you to. I emailed parcelforce with the number, and they replied that it is not a valid number for them it is instead a royal mail tracking # and gave me another link. Well, guess what? the number isn't valid there either.

I don't have a good feeling about this.

Hmm I ordered a UF-H3 last week from them too. I got the email saying its been shipped and a picture of the item in the basket. I didn't get a tracking number, I guess since I didn't pay extra for it?


THe other wierd thing is when I checked out, it never asked me to create an account. So I have no way to log into my account and check the order status, because I don't have an account. Strange.

That downright sucks in my opinion or anyone else wanting a flashlight shipped to them ASAP. This is why I like buying from Shane(protactical19 on ebay). I can place any order with Shane and get it within 3 days.

If you don't have a particular flashlight in stock when folks place and order, then common courtesy is to let them know that the light is backordered and may take a few days longer.

I plainly told Summer that it shouldn't take 10 days or more just to ship a damn flashlight. Again another unpleasant order from DD. I'm going to spend my money elsewhere from now on.

Their service sucks. It's that simple.

I've never ordered from Dino-Direct and from the sounds of it I don't think I ever want to! (Besides, their website is so goofy looking that you have to ask yourself "Is this place legit?") In comparison, I ordered one flashlight from Manafont (my first and only order so far) and I think it was within 12 hours (I know they are half way around the world from me, so it was probably as soon as they came into work) that I had an email stating that the silver colored flashlight I had ordered was out of stock and asked if I would like the black one instead. I replied I would take the black and had a shipping notice emailed the next day. I think it was still 3 weeks delivery to me. I do wish they would show on their website that an item is out of stock, but at least they contacted me right away.

Now with DX I placed an order on 12/20/11, check the status on their website and it supposedly prepared on 12/22/11 and shipped on 12/29/11. I still have not received an email from DX concerning the order being shipped and nor can I track it on any other tracking site. I understand this was over the Holidays, but still!

-Garry

Hi friend, well, if there is any problem with the product you bought from our store, please contact with our customer service, then we will give you a reasonable respond, thanks. You can also contact with me, I will try to help you, also I have sent you the message, you can directly talk with me.

I received today the second shipment, everything is ok, the only problem was the lack to organize themselves in a proper way.

Another offense, hilarious!!

:D .. but i know what you mean ;)

Yep, looks like a scam website. Dino cartoons my a$$!

1st order- they shipped me the wrong light, but I was able to sell it locally and not lose $$, plus DD gave me a credit

2nd order- I cancelled it after it didn't ship within 3 days and they gave me a full paypal refund

3nd order- shipped/received in 2 weeks

4th order- shipped/received in 2 weeks

5th order- taking 1+ weeks to ship so far, they gave me a $.50 credit (I assume this just happens if the item is not in stock)

6th order- placed today... hopefully it goes smooth

This place is just all about dealing with frustration to save some $$.

@ jondotcom: "This place is just all about dealing with frustration to save some $$."

Up to a point I agree, but for me it's more about ordering from whichever seller is showing what I'm looking for at the time. The whole Chinese website selling thing is a lottery anyway. You might/not get what you ordered, it may/not arrive, and it might/not be a good sample.

I'm currently waiting on this 504b silver version, not so much for the price this time, but because the black version I bought a few months ago turned out to be one of the best flashlight purchases I've made so far. If I could be sure of getting the exact same model and quality with no uncertainties, I'd gladly pay a lot more to another seller.

As long as the order arrives within 45 days I'm fine with the wait-to-save $ ratio. If I want an item fast I'll go elsewhere... I remember when Amazon was a screwed up mess and now they are a well greased merchandise delivery stable....hope DD gets their delivery problems and web site fixed some day.

Well, the waiting game is part of Dinodirect and all HK/China online store experience, with their free postage.

It's the lying and dishonesty that I will not put up with, I asked for Fedex, their email said it was sent by EMS(without informing me) so after more than a week of correspondence asking them the reason for changing it to EMS, of course they say EMS is better than Fedex....

With more scrutiny I found out that they did not use Fedex nor EMS(take note that in all my correspondence they are saying it was sent via EMS). They used regular hongkong post.

When I told them I found out they used regular mail, now they tell me hongkong post is like EMS, even better!

LOL

Still no word on my Jetbeam BC40 being shipped. I was told by Sharon that I would get a pm telling me it shipped. I was told it was supposed to ship this week. Well it's Saturday. Maybe a Chinese week is a month I don't know. But this is rediculous.

I totally agree with that. I just had pretty bad experiences dealing direct with two U.S. sellers where both informed me of shipments that never occurred. One gave me a tracking # and weeks later owned up that it never shipped, and the other said my item was lost in the mail so they sent me another.... yeah right!

At least with DD so far it's just been incompetence and not lies.

There is something about the Jetbeam BC40 that they are not telling us. My order was in on 12/14/11, but still not shipped. They are still selling this flashlight, but are they doing it with no stock at hand? If they have stock at hand why are they not shipping them, even after three weeks? I contacted them by live chat, but I get the standard answer that it will be taken care of "as soon as possible. blah blah.." I don't know why they find it so hard to be upfront and honest with their customers! If you do not have stock, just tell your customer that and give them an estimated shipping date.

Summer does the same thing over here. Promises everybody their orders will be taken care of, but when you ask a direct question expecting a simple answer there is no answer.

Yep! I agree. I think Dino Direct puts their company ahead of their customers. And that will be their own downfall eventually. You cant keep screwing your customers and expect them to keep taking it. I mean how many chances must they get before they get it? Come on! Get with the damn program DD.