Oh, sorry. The problem with the case was a batch was made with poor brittle plastic that caused the posts to break. I should take pics of the old vs. new, but the new case does have better made posts - better, stronger support base of the post, but also should be made of the better material. The problems with the replacement case was a post broke in shipping because GearBest (and the source vendor - SkyRC?) packed it incredibly stupidly.
So HKJ is right - this post problem was fixed long ago. I bought mine from GearBest, of course we know not the best vendor, but the best price of course. Another issue was I had mine for a few months before I even turned it on for the first time, so when all this started for me, the new better batches have been out there for a while.
I ordered the case replacement on Dec 24, 2016, and ordered the charger on Aug 16, 2016. I believe the better case were shipped before August, but GearBest/SkyRC apparently didn't do a "recall" to pull "bad" units off the shelves, so old inventory still was shipping, and by the time I ordered the bare case, they were out of stock
Maukka - you don't know how happy I am you had the same exact problem, and you are totally correct bout there's nothing else like it. $90 now at GearBest, $10 less than I paid - think'n bout it.
I should add, SkyRC did respond well to my email to their support. I was happy with their responses, and thought they were considerate. I never did bother contacting them though after receiving the broken replacement - my bad. Here's the first response:
From: SkyRC_Karl Peng [mailto:karl@skyrc.cn]
Sent: Monday, February 6, 2017 9:11 PM
To: Tom E
Subject: Re: MC3000 questions...
Hello Tom Elfers,
thanks for contacting SKYRC.
We are very sorry to hear about the plastic material failure which you experienced with your first unit of MC3000 from Gearbest. We are glad to hear that you are already in the GB process of warranty service. The replacement part will fit your charger, has an improved construction design and also is built with much higher quality plastic material. You can find documentation about this improved replacement part on CPF, the flashlight forum.
Are you saying that GB has run out of stock of the replacement part? — Let me check and take care of it. Everyone in China has been on 2-4 weeks CNY holiday season vacation, that is another reason for the unusual delay in the process, sorry for the long wait.
Good luck with the GB warrant service process,
hope you can get the improved part soon,
please don't be disappointed,
best regards
Important Notice: In order to prevent financial fraud, if you get the notice of changing bank account, please confirm if there is an official email of "Bank Account Change Notice" with SkyRC company stamp and signature. And if you still have questions, please feel free to contact SkyRC via SkyRC official tel+86-0755-83860222 for reconfirmation. Thank you. |
Karl Peng Sales Department SkyRC Technology Co., Ltd. 4/F, Building No.6, Meitai Industry Park, Guanguang South Road, Guihua, Guanlan, Longhua New District, Shenzhen 518110, China T: 0755-83860222-806 F: 0755-81702090 M: 18476631970 Email: karl@skyrc.cn www.skyrc.com |
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From: Tom E
Date: 2017-02-06 10:52
To: info@skyrc.cn
Subject: MC3000 questions...
Hi,
I bought an MC3000 from GearBest, and after just a couple weeks of use, the left most bay’s spring popped off. Took off the cover and noticed the plastic pin snapped on the left most bay, and the right most bay’s pin holding the spring is also broken, and won’t last long.
I ordered a replacement case from GearBest for $20, and have been waiting for weeks for it to come in stock.
Is there anything you can do to expedite the replacement? After all, it’s a defect in manufacturing or design – not my fault, not GearBest’s fault. Also is there anything you can tell me about the replacement case? GearBest is not capable of answering my questions. My main concern is will this replacement case fit my unit, and is it an improved design?
Please, please, help – please, if you can, at least, answer my questions.
I’m a very disappointed customer – I expect better quality for this kind of money. For such high level features and advanced functionality, I would expect better attention to details of quality.
Thanks!
Tom E