Mountain Electronics

I’ve just been on the receiving end of great customer service from Mountain Electronics. If you can’t decide where to spend your coin I’m recommending Mtn.

:smiley: :+1:

Yes yes! :slight_smile:

I’ve purchased a few items from Mountain Electronics myself. I’ve been 100% happy with their service.

That’s my one stop shop!!

I bought my first bits for my first flashlight build from Mountain Electronics, using a gift certificate from my son. Still use my Convoy S2 regularly, but, by now, of course, I own many off the shelf lights, too.

Really looking forward to building or modding more lights, and Mountain Electronics is always at the top of my list for parts shopping - great service and fast delivery times!

especially for USA shoppers, I can give them an unqualified endorsement!

Amen…. great people to deal with. :+1:
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:slight_smile:

Need a UK branch :slight_smile:

Yes! They are the first place that I look for a lot of stuff and the turnaround is SUPER quick. I once placed an order in the afternoon, it shipped that evening and got to me a couple days later. Can’t beat that. Basically the same speed as Amazon Prime for me.

I like how Richard quickly responds to emails with clear concise answers to your questions. Fairly rare nowadays.

Amen!! I have literally placed an order and received it in a little less than 48 hours…… and I am in South Alabama.

Now granted “the stars lined up just right” for those. … but they ship it out fast most all the time. :slight_smile:

Everything is great unless you ask him the same shipping question[different orders a few years apart]. He did not like it too much and got defensive and arrogant towards me. My impression was he felt that I was challenging him when I was just asking him a question.

HKJ helped me resolve the “Tarnish” issue[bad connection] w/ the batteries.

That has been my experience and I will leave it at that! :wink:

Always heave got great service from him. Just recieved my new qlite driver from there today, ordered it on the 18th and it got here on the 20th.

I am very happy with them too as they took the time to patiently explain what I (noob) would have to buy for my purpose, not even trying to sell me the most expensive option. Great! :slight_smile:

I decided to elaborate on this some more and get some clarity to my original post.

The shipping questions were a small part of this.

I ordered 4 X 30Q 18650. When I got them I could NOT get a reading w/ my DMM. This has never happened to me in my 6 years. I contacted HKJ. He told me there is a bad connection and that the batteries are probably tarnished. I said I can not see any tarnish and he said that it can not always be seen.

This can happen from the batteries sitting around too long and/or in a damp environment. More likely where they were manufactured.I am not blaming Richard for this and I never did. He started getting defensive and saying how his batteries are genuine and stored in the proper environment. That certainly may be true but he failed to take in account that there is possibility that some of them were not and it had may have nothing to do with him.

I told Richard what HKJ told me. I do not think he believed HKJ and certainly did not believe me.Richard said he did NOT trust my equipment! Is that customer service? Sounds confrontational and the opposite of customer service to me. At that point I knew I was never going to do business with him again. I told him I wanted to send them back.

Instead he did give me a refund and said he did not want the batteries back. He also BANNED me for life from ordering from him!!! lol! I had already made that decision.

I never got an opportunity to resolve this.After he banned me he said that ALL my emails to Mt. Electronics would go into spam!That’s customer service? That is how you resolve differences of opinion?

As it turns out HKJ was right and there was NOTHING wrong w/ my DMM!

HKJ suggested using a fiberglass pencil and gently cleaning both terminals. I did not have one but I used some sand paper/emery cloth and gently cleaned both terminals so I would not damage the wrapper.So after about 30 minutes of meticulous work I tested ALL FOUR batteries on DMM and I was now able to get a reading on all Four batteries! :wink:

All of this could have been avoided if he would have believed me. But he did not.

I do not doubt the positive experiences that others have posted on here.I also assure you that everything I said is the truth.

On the other hand,nothing is perfect, it is not what happens that is important it is how we REACT to what happens.

The people I have not gotten along with are always ones who are never wrong and their ego and pride prevents them from looking in the mirror and saying,“You know what, they may be right.” :sunglasses:

I have had nothing but fantastic experiences with Mountain Electronics and Richard (RMM) in general. How many orders have I placed? I don’t know because I have lost count. He puts in a ton of work and goes the extra mile all the time.

I have no problem at all giving him full support and I’m one of those guys who is very picky about their suppliers.

^He sure went the extra mile w/ me!!! :wink:

Here is the deal. I know I am in the minority and I am fine w/ that.

When it comes down to it, he is more established than me on here so I will not be surprised what may evolve out of all of this.

All I know is that was my experience and that is what I shared.

I have known and dealt with Richard since before he started his business. I’ve spent many hours on the phone with him, he’s helped me trouble shoot all sorts of my stupid issues. He’s always been very eager to help, even when it’s stuff I’ve had happen multiple times due to my forgetfulness. He and his wife both know me well and have always been patient and understanding, exceptional customer service on a Platinum level.

I once went through my orders file on his site and added up my purchases… well over $5000 from him! And very little issue at all, the couple of chargers that gave problems were immediately replaced. Other than that, just never an issue for me shopping at Mtn Electronics.

I’ve always known him to test everything he sends out. I don’t know if he still has the time to do that, but he sure used to! Great people, great shopping experiences, every time!

[quote=wolfdog1226]

It occurs to me that your tone of voice describes exactly how you yourself are acting. It breathes “I’m right always”. Now since your experience seems to be a minority one as can be seen from other people’s experiences, you might want reflect on how all this came about.

I’m not criticising you, just asking you to reflect again on your own behaviour. And why your experience would be so much different from everybody else’s.

[quote=BazzH]

Really Dr. BAZZ??!! You can hear my tone of voice? I am NOT concerned about your opinion. I know what happened and whether you approve of it or believe it is irrelevant! :wink: