Arrived 06/30 Klarus light by warranty (updated thread)

Yep, that’s why I don’t pay obscene prices for fancy lights. My L2 is my most expensive light, I think, but if anything went wrong, I know I’d have backup both here (info, suggestions) and with Simon (buy parts), or just refit as needed on my own.

I feel sorry for you, I know the taste of this :confounded:

What a brilliant way to keep customers happy!

My XT12GT was faulty and banggood sorted me out really quickly fortunately. I’d hate to have had to have dealt with Klarus on it. It wouldn’t have been great as my light died before most people around the globe managed to get their hands on one. I was fortuante to get one from BG to do a review on and it was one of the first they shipped out. I think BG did Klarus a huge favour by sorting me out so quickly otherwise I’d have been there slagging them off before anyone (well, most people) actually got their hands on one.

Lets hope they do the right thing and post in this thread.

What a brilliant way to keep customers happy!

My XT12GT was faulty and banggood sorted me out really quickly fortunately. I’d hate to have had to have dealt with Klarus on it. It wouldn’t have been great as my light died before most people around the globe managed to get their hands on one. I was fortuante to get one from BG to do a review on and it was one of the first they shipped out. I think BG did Klarus a huge favour by sorting me out so quickly otherwise I’d have been there slagging them off before anyone (well, most people) actually got their hands on one.

Lets hope they do the right thing and post in this thread.

My G30 suffered the same fate last year. I used less than 15mins combined. Fortunately, I managed to get back 50% of what i paid.

That’s not what I’d call great Customer service…

That’s what I’d call utterly appalling.

If I went to Amazon and said hey this £200 phone i bought from you has worked for 15mins making calls and now it is just a paperweight” and they said “ah dont worry, have £100” I’d be furious.

I know you take the risk ordering stuff from “far away” but at the same time it should work and continue to work. My TV is from “far away” as is my phone, my tablet, hell my bed is probably made 1000’s of miles away but we expect stuff to work.

I’ve been offered 50% for something that arrived broken and I told them where to go. It’s happened a few times and I don’t get the logic. Why would I be willing to pay a company for something that is no use to me and I’ve got to throw away?

Tried sunwayman many times
Anf after months they responded
Tried pm on BLF yet? That usually helps speed things up

Shame klarus customer service sucks, that shouldnt be like that, useless company

Yes, Banggood have a very good support I was refunded 3 times without any problem and no needed to send back.

Unfotunately, my g30 dont came DOA unless I have no doubt my problem was fixed! :cry:

I think you got a store refund, right?

O totally agree with - X3-, you lost a good amount of money, this not a good support.

Help us freeme, if this case do not solved, try with banggood telling then to avoid Darkus flashights! I think this will be the best solution for nobody gets a bad deal!

Darkus replied in their thread which will investigate my case.

So, I dont like the way of this going, I think all of this must be not necessary to get attention by Darkus and even if this case was solved, I would not buy their lights again….

Only one answer, one, they would tell which have a good amount of cases to solve and it take more time, but without anything feedback the time which I must wait can be forever :weary:

Yeah, thats what I’m feeling!

I bought an Mi7 that had horrible parasitic drain, documented here.

Contacted their customer support and got the run around so I’ll never purchase another Klarus ever again.

I bought a Klarus XTQ2 last year with a very deficient switch.

I tried to contact Klarus, chinese and french support: never got an answer.

Banggood promptly refunded me without hassle, kudos to them.

Klarus you’re destroying your reputation one customer at a time.

Try contacting user Klarus Tactical here http://budgetlightforum.com/user/23448

And post your full complaint here

WOW two more cases, Darkus playing Pranker style ;

I did post there and in #26 Darkus replied but nothing about feedback for then

Some users posted too, but Darkus ignored again…… Lets try Darkus again

I sent back the same email to those address which you povided, but as you could see in the post #5 I have sent for that service@kalruslight.com

Really sorry to hear about your problem. Hopefully it does get sorted now that this problem is visible on the forums. But also sucks that you had to go this route.