Rating: Dealextreme.com

One of my 4 pending DX shipments has arrived today, yay! Now only 3 DX left (see my sig).

status details for this order: [quote]

ordered: 2011-12-03

dispatched: 2011-12-07 (they call it "shipped")

stamped: 2011-12-08 (the actual date on the postal stamp/sticker)

received: 2012-01-05 (today!) [/quote]

I know it's silly to order this cheap little thing (which i could find locally too) from China, with all the waiting and stuff. The point here is, i forgot to include it in my original 2011-12-03 order (which was splitted afterwards anyway). Happy DX customer? hmmm. there is DX stuff which i had ordered on 2011-12-03 and which has not reached me yet (and it was splitted by them due to 1 back-ordered item: still not available, the liquid lube oil).

It's been 43 days since I paid and order has not arrived. Called the post office, nothing. I opened a case two days ago and they replied just now asking me to wait more.

Now I've read here it's best not to file dispute, is that right?

So you never actually received the refund? Did you follow it up with them?

I ordered Trustfire TR-j12 from dx. its a week then they got payment and package is not sent. Usally it tooks 1.5 to 2 month to get package. At ebay it took two to three week from order to reciving.

What a bunch of CHINESE Crooks!

Placed order in early November, never shipped, missed Christmas, cancelled order on January 10th.

Dealextreme won't refund my USD 56.30.

Won't respond to support requests. Crooks. Frauds.

Yell

DealExtreme tried to do the same thing to me so I believe they truly are crooks. I cancelled a backordered flashlight. DX said that they would issue a refund, but never did.

The way to not getting ripped off is to file a dispute with PayPal within 45 days of ordering your merchandise. After filing a dispute you have 20 days to escalate it to a claim; that's what I have to do. I got my refund, but I think it always takes longer than it should.

One thing DX used to do is send a message that "you have received a PayPal refund" when if fact you haven't. I don't know if they still try that fraudulent trick anymore. If they try that on you, escalate to a claim immediately (due to fraud.)

i've cancelled a item from an order because it was unshipped: silicone lube oil for flashlights, 2.00US$. Havent received the first part of the splitted order yet (already 4.0 weeks in transit. should arrive this week, fingers crossed!).

In this case, because it's 2bucks only, i am very willing *not* to file a paypal dispute or claim (since i've never done it before and ..etc..) but just let it go and save my nerves and energies. It's marked on my spreadsheet hardcopy anyway, so i wouldnt forget. See my sig, there's still enough in transit .. and only after some 45 days would i drop them a note that they s*ck.

But i give them this chance, this time. It's a 2bucks thing only. Refund request for unshipped item. Very simple case.

If they cant get it right, i would let you BFL folks now. Reporting good and bad news on the forum, like sharing *any kind of news* related to flashlights is big part of the fun, especially on BFL. On other FL forums, you cant bash or criticize dealers, sellers or manufacturers. So where's the point?

Here's the point: I don't care what you bought or where you bought it from; if things go south, file a dispute with PayPal. (Unless you want to get ripped off.)

And, if you get ripped off or not, it feels really good to b*tch about fraudulent companies. A company that lets you cancel an order, but does not issue a refund, is fraudulent in my book.

oops misunderstanding. i meant, where's the point of a forum where the users cannot criticize a seller? -- Here on BFL, we are allowed to do so, so i do it, you do it, we do it, and it feels all good and natural. Like a public open uncensored forum.

i dont see much point of other flashlight forums where retail customers, dealers, sellers, distributors, and manufacturers *uck up to each other and where criticism (and posting of best deal's links of specifically Ch*nese etailers DX, DD, ..) is rewarded with deletion of posts without notification, comment, warning or discussion and eventually is followed by permanent ban.

my post didnt refer to yours, so never mind :)

To me, Nevermind made all the difference in the world. :bigsmile:

Has any of you ever got an e-mail from DX recently with the subject 'Order Received, Awaiting Payment Confirmation,' after ordering by credit card? In the e-mail, it even has instructions below:


1. Click this button to log in to My Orders.
2. Select the order you want to pay for.
3. Click the "Return to Checkout" button under Payment Method.
You can then finish paying with PayPal or select another payment method

However, when I click on it, it shows on their website that the Payment Result for this order was 'success,' already. I have tried to contact DX using their online chat but nobody ever answers. Do I have to worry about my order?

BTW, I also noticed that their order # just got a lot longer than a previous order. It looks like they might have changed their ordering system recently.

They answer the chat. Just keep the chat window open. may take 10, 15, 60, or 90mins until someone's ..etc.. The other question is: Is the chat helpful? ( and i wont comment on that. i am chill for DD, not for DX )

Yep, they have a new ordering system. My old orders all got **cked up. The new orders arrived in a timely fashion, and typically with online pre-ship photos.

I also received that dubious refund confirmation from DX. Very sneaky. I had to file dispute because the 45 days window will lapse.

Is this ploy just recently implemented by DX? Because why are hearing about this just now?

what leelou can dou kreisler can dou tou

what the heck, i've filed a paypal dispute (valid until Feb 5th). for a 2.00$ refund lmao. feeling bad now.

Did you also receive a misleading email like this?

i guess you were addressing to someone else with a track history? but let me tell you, i have JUST received the same ****ing email in my gmail inbox wtf!!?!

there's no actual refund by paypal (i've checked my account), and there's no confirmation email by paypal.

hey guys you know what? i think this is the price for us opening a paypal dispute. Once we do so, the automatic DX machinery is set in motion and we receive automated DX emails which nullify the paypal claim, and paypal thinks that DX did its parts and solved the dispute.

My case is a little trickier because i am asking for a partial refund: a refund for a unshipped item. Now we have CNY, and .. game over until after the festivities.

I opened a complaint in the DX Forum and had a dozen responses in the next hour.

Interestingly, within 4 hours, a DX employee posted that my Payment had been refunded to Paypal. At I was able to verify it on the Paypal site.

Hi, i ordered flashlight and and it's 10 days after they got a payment. I am sick of this slow shit, I want to cancel order and get my money back. is there any option that i can get refund? package is not even sent jet.

I've never had any problems with refunds from DX.

But I've never filed a PayPal dispute against them, maybe they still like me for that. :)

Seriously though, I never even have to wait more than two days after cancelling an order before I see the refund in my PayPal account. It's usually within minutes from their refund mail. They're faster with refunds than with any other type of customer service, in my experience.

Aistis, you should cancel your order... and hope you get a refund. If you don't get a refund, see this post:

https://budgetlightforum.com/t/-/93?page=3#comment-114222