Banggood - Is it time to ban them from the forum?

I don’t even use Banggood.
I’m just reading the story from OP’s side and it seems like a bunch of stubbornness and irrational hate due to his own mistakes.

Seriously, if a cheap chinese retailer like BG offers a refund, because clearly there is a reason they aren’t sending another one, instead of arguing with them for SIX MONTHS to resend the item, you take the refund.
Especially if it has been more than 30 days.
This is just common sense online shopping practices.

Actually, I think that is the issue, that it’s too personal.

Break it down:

  • You order a light, expecting it to be OLish

  • It’s not. For whatever reason, the spex changed.

  • You want an OL light.

  • They just plain don’t have any, anywhere.

  • They offer you a refund.

  • You say no, you want an OL light instead.

  • Rinse, repeat.

  • The clock runs out, it’s beyond the scope of a refund.

  • Acto them, it’s settled, you were being stubborn, now you’re not entitled to anything

  • Acto you, it’s not settled, as you’re still waiting for a nonexistent light.

And here we are…

’Bout sums it up?

I never got offered a refund, or nothing. Offered a driver, that I guarantee is the same They claim specs didnt change and its still no memory

I did not expect it to be OLish. Its not an OL light and I had a few go through my hands…

Are you a BG rat?

Maybe you just didnt read the whole post? Or maybe you know something I dont about my contacts with BG?

Oh yeah. I ain’t got a dog in this fight. Never ordered anything from BG. Ever.

Wow, already with name-calling?

Fine, I’m out. Have fun with NMM…

Well then, maybe you shouldnt come in with speculations that you dont know nothing about…? Because I never got offered any kind of refund or any resolution

Do you think a $20 key chain light should come with any kind of random driver decided at random, or the one thats expected at that price?

Well you come in accusing me of getting offered some sort of resolution, which I have not.

Okay, this is what I remembered about “they offered me a refund”. Wrong person. Sue me.

Maybe should be sure before making assumptions. If they offered even partial compensation for the obvious changes, I would take it and tear into the light to see what could be done. But at this point, if they want a return of the lights, I wont tear into them until a decision has been made…

I feel that they should not be allowed and should be called out and held responsible for the bait n switch

I’ve never had problems with banggood. Their discounts and range of products have been pretty good.

Like I said, you should have filed a paypal dispute within 180 days. Now there’s nothing paypal can do for you. If banggood doesn’t want to refund you or send your light, you’re screwed. Next time use the protection paypal offers you if the vendor doesn’t resolve your case within 180 days. This time you pushed until you got nothing.

I placed 4 orders recently on BG, all arrived within decent time, no problem. Sometimes parcels can be held back by customs office in destination country, you should try contact them before complaining to BG. I did that with Thorfire S70S ordered on AliExp, the parcel arrived two days after.

@presterjohn. So they told you they lost it in the post, then offered a refund? If that’s the case and they admitted that it was lost, surely they could just send another?

Do they still show stock of that light and are they going to continue selling it? If so, they could send another, if not then I understand the refund.

BG ( Banggood ) …

If you are getting the dirty end of the stick , U are certainly free to shop else where …
There are plenty of vendors out there …

Though it seems that over the years favorites come and go … And BG is certainly working for most .
I don’t know of any other online Dealer that works as hard as BG , not just good prices but public relations and product reviews .

I don’t see that much posted about DX - KD - and several other vendors that were in flavor a few years ago . ( Not enough to notice in anyways )
I think last year I set a new record for claims against Ebay sellers … ( Stuff never arrived )
And over that same period BG has come through every time .

Now when I shop , I make sure to check BG before handing over money …
My last purchase being a Eachine E0-10 micro quad , with BG points set me back some $15.75 AUS …
If BG has the item at or close enough to Feebay prices , I will send my money to BG .

With such a large customer base , there are sure to be some customers that are not happy .

Topic starter, next time, take refund and order again, always go for the easiest solution.
Pulsar, what does description of the OL light says? If it does not say anything about NMM tough luck, it ia known they changed it taking a lot of the attractiveness away from the A01. Yet you got a light that works as intended so can’t blame BG for not meeting your expectations.
All, chill, in all cases keep it friendly and with CS clear is the best way to go :wink:

I have had excellent customer service from Banggood, once I cooperated by posting a video of the issue, I got a refund. They even let me keep the defective light (Astrolux M01 that flickers and is totally unreliable).

Note that replying to their email gets no response, I get results by replying through their webform email each time I need to communicate with them.

I compared Bangood to Gearbest a few months back. I ordered a Copper Tool from each of them. The Bangood order took 2 weeks to arrive, the Gearbest order took 3 weeks.

I don’t see a problem with either one, if you’re not in a hurry :slight_smile:

Like The Miller said, I always accept the refund they offer first, not a replacement.
Then I order the replacement separately, if Im still interested in gambling on the same model light
(Im a slow learner, stubborn, persistent, or dumb, depending on the day).

I’ve purchased a number of products on Banggood and never had a problem. Everything arrived in a timely manner. I consider them a trusted seller and would buy from them again.

Banggood has treated me well. Even offering compensation after uploading photos. I did not even ask for it. I just informed them of a decline in the quality of an item. Suggesting their new supplier is not providing a good product. I have placed many orders and hope to place many more. I recognize, though, that some feel differently.

It was a titanium flashlight that was on special offer when I bought it. It has remained in stock but has never dropped down to the sale price I paid for it again. If it had I would have simply taken the refund.