Maybe should be sure before making assumptions. If they offered even partial compensation for the obvious changes, I would take it and tear into the light to see what could be done. But at this point, if they want a return of the lights, I wont tear into them until a decision has been made…
I feel that they should not be allowed and should be called out and held responsible for the bait n switch
I’ve never had problems with banggood. Their discounts and range of products have been pretty good.
Like I said, you should have filed a paypal dispute within 180 days. Now there’s nothing paypal can do for you. If banggood doesn’t want to refund you or send your light, you’re screwed. Next time use the protection paypal offers you if the vendor doesn’t resolve your case within 180 days. This time you pushed until you got nothing.
I placed 4 orders recently on BG, all arrived within decent time, no problem. Sometimes parcels can be held back by customs office in destination country, you should try contact them before complaining to BG. I did that with Thorfire S70S ordered on AliExp, the parcel arrived two days after.
@presterjohn. So they told you they lost it in the post, then offered a refund? If that’s the case and they admitted that it was lost, surely they could just send another?
Do they still show stock of that light and are they going to continue selling it? If so, they could send another, if not then I understand the refund.
BG ( Banggood ) …
If you are getting the dirty end of the stick , U are certainly free to shop else where …
There are plenty of vendors out there …
Though it seems that over the years favorites come and go … And BG is certainly working for most .
I don’t know of any other online Dealer that works as hard as BG , not just good prices but public relations and product reviews .
I don’t see that much posted about DX - KD - and several other vendors that were in flavor a few years ago . ( Not enough to notice in anyways )
I think last year I set a new record for claims against Ebay sellers … ( Stuff never arrived )
And over that same period BG has come through every time .
Now when I shop , I make sure to check BG before handing over money …
My last purchase being a Eachine E0-10 micro quad , with BG points set me back some $15.75 AUS …
If BG has the item at or close enough to Feebay prices , I will send my money to BG .
With such a large customer base , there are sure to be some customers that are not happy .
Topic starter, next time, take refund and order again, always go for the easiest solution.
Pulsar, what does description of the OL light says? If it does not say anything about NMM tough luck, it ia known they changed it taking a lot of the attractiveness away from the A01. Yet you got a light that works as intended so can’t blame BG for not meeting your expectations.
All, chill, in all cases keep it friendly and with CS clear is the best way to go 
I have had excellent customer service from Banggood, once I cooperated by posting a video of the issue, I got a refund. They even let me keep the defective light (Astrolux M01 that flickers and is totally unreliable).
Note that replying to their email gets no response, I get results by replying through their webform email each time I need to communicate with them.
I compared Bangood to Gearbest a few months back. I ordered a Copper Tool from each of them. The Bangood order took 2 weeks to arrive, the Gearbest order took 3 weeks.
I don’t see a problem with either one, if you’re not in a hurry 
Like The Miller said, I always accept the refund they offer first, not a replacement.
Then I order the replacement separately, if Im still interested in gambling on the same model light
(Im a slow learner, stubborn, persistent, or dumb, depending on the day).
I’ve purchased a number of products on Banggood and never had a problem. Everything arrived in a timely manner. I consider them a trusted seller and would buy from them again.
Banggood has treated me well. Even offering compensation after uploading photos. I did not even ask for it. I just informed them of a decline in the quality of an item. Suggesting their new supplier is not providing a good product. I have placed many orders and hope to place many more. I recognize, though, that some feel differently.
It was a titanium flashlight that was on special offer when I bought it. It has remained in stock but has never dropped down to the sale price I paid for it again. If it had I would have simply taken the refund.
Well fair enough, I would also want another light posting, else you’d end up paying more for it afterwards.
Seems a bit odd that they didn’t just post another one if they also thought it had been lost in the post. Did it have tracking?
This deal happened during that time they had loads of trouble with whoever was dealing with shipping. I think they were faking deliveries or something. I believe lots of deliveries failed to get to customers world wide at the time.
So. You order a light, it doesn’t arrive, you tell Banggood, they say hang on for a bit longer, it may still be in transit,….still no light, you tell them no light, a bit of toing and froing…
…,they admit it must be lost in transit, (they’re having a lot of problems with their current shipping company) they offer a refund, you don’t want a refund, you want the light you ordered, they say take the refund (but the discount offer has expired now, it’ll cost you more when you reorder it), you say no thanks, I would like the light that I ordered please, sorry you can’t have the light now as 6 months has passed and that’s our policy, we’ll keep your money, thanks.
Something like that?
Regardless of any so called policy, they should honour your purchase with a replacement after all, you only want the light that you payed for.
Out of principle, you shouldn’t have to involve PayPal either, it doesn’t bode great confidence in a company if you need to involve PayPal to get your problem sorted.
to know this it means you tried.
EEEEEWWWWWWWWWWWWW :confounded: :person_facepalming:
I always go to banggood first because they ship a lot faster then others…
Gearbest is good too but just a little longer and I need my lights or torches on the quick lol
Isn’t it easier to ban oneself from it rather than the whole forum?
I can say that whatever problem had with BG,was solved .But I see that there is a delay in delivery recently.
If you’ve spent a long time trying to get a seller to honour a contract and deliver the promised item instead of weaseling out with a refund, but now decide to cut your losses and get a refund after all, some credit card companies will allow chargebacks a year or even two years after the payment date.
It’s worth contacting your credit card company and asking about that possibility, even if you are past the “last estimated delivery date plus 30 days” EBay give you, or the “payment date plus 180 days” PayPal offer.