IMO, I think free shipping (meaning the regular, airmail in gov’t postal services) has limited volume limitation with regards to physical dimensions.
As an example, I tried to order from GB a Xiaomi 4-wheel trolley and though their website offer ‘free shipping’, but when added to cart and show the final bill, it showed that the ‘free shipping’ option in no longer available but only the private shippers like DHL, etc. will accept it albeit at a price 3x more than the trolley itself.
And looking at the product link you sent, my, I guess it’s more space-consuming than the trolley I wanted to order.
Well, in my experience, $33 or $45 for express shipment (<1 week) shipment from China is actually incredibly cheap. But the goof-up here is their system offering you free shipping and then later realizing that it can’t go through that route.
My faith in GB survived, thanks to Jona’s work. I received a reply in my support ticket this morning that said they could make an exception and cover the extra shipping cost for me. That is very kind! It was also noted they would make the change to the website so it offered the right shipping.
Good idea to step up to the plate on this one (it’s an old American saying). I realize your site is massive - do you have people who regularly check the site for consistency? As an example, when the regulations for shipping Li-on batteries changed a while back the order pages were saying “free shipping to the U.S.” but when I tried to add batteries to my cart it told me the batteries couldn’t be shipped to the U.S. What was really puzzling is that it even said this if I tried to order from the US warehouse with shipping to the US. Anyways, keep up the good service and low prices.
It is fantastic to see an international company jump in to solve a problem on the same day in little over 6 hours. It can be hard to get that kind of service locally.
Good going GearBest! This is how it should be done. If you provide incorrect information, the onus is on you to fix your information then fix the situation. Thanks for doing it right!
Hi, store credits? you mean the Gerbest Points or Giftcard?
As to Gearbest points:
You can use points for discount if you have at least 50 points. The discount (from the Points) cannot exceed 30% of the item sub-total cost. (Note: Selected promos may have a different cap.) Coupons cannot be used together with Points to reduce prices.
As to Gearbest giftcard:
The giftcard will be applied to your account by Gearbest staff. Please use it before the data we showed you 20XX-XX-XX.
To use the Giftcard: Please choose a product or some products within the giftcard value. Not allowed to be used with other payment methods.
It’s day 16 since I ordered - and this morning the tracking info finally shows it has been ‘accepted’.
I do wish GB had contacted me immediately after my order instead of waiting 10 days for me to contact them. Perhaps that is something that can be improved upon within GB for future shoppers.