My first GB order - they want another $35 for more shipping.

Well, in my experience, $33 or $45 for express shipment (<1 week) shipment from China is actually incredibly cheap. But the goof-up here is their system offering you free shipping and then later realizing that it can’t go through that route.

I guess if it’s < week that doesn’t sound so bad.

I think tatasal is right, their is a noticeable difference between the first shipping option and the next. Thanks guys.

Thank you for your first try on Gearbest, and also feel Really sorry for such uncomfortable customer experience on our site.

If possible, Joshk, Would you mind giving me your order number? I will make confirmation about your shipping methods.

If you can choose the free shipping way, then no matter what happened, we should keep promise, instead of “sorry”, right?

By the way, please give me your ticket number by PM, I will find the right person to cope with your problem.

It is not only the question about giving you refund or compensation, but also the direction we should keep moving forward to better user experience.

Thank you all, for your sharing and support.

Thanks for offering to look into this. I PM’d you the order number and ticket number.

Update - I’m going to bed now, I will be back at the computer in the morning.

Very well handled!

+1

:beer:

My faith in GB survived, thanks to Jona’s work. I received a reply in my support ticket this morning that said they could make an exception and cover the extra shipping cost for me. That is very kind! It was also noted they would make the change to the website so it offered the right shipping.

That’s the way to do it Gearbest!

Now, is there any chance that store credits can be used to buy a product in total instead of only a maximum discount of 30% on the product?

Hi Gearbest,

Good idea to step up to the plate on this one (it’s an old American saying). I realize your site is massive - do you have people who regularly check the site for consistency? As an example, when the regulations for shipping Li-on batteries changed a while back the order pages were saying “free shipping to the U.S.” but when I tried to add batteries to my cart it told me the batteries couldn’t be shipped to the U.S. What was really puzzling is that it even said this if I tried to order from the US warehouse with shipping to the US. Anyways, keep up the good service and low prices.

It is fantastic to see an international company jump in to solve a problem on the same day in little over 6 hours. It can be hard to get that kind of service locally.

Nicely done.

Bob

Good going GearBest! This is how it should be done. If you provide incorrect information, the onus is on you to fix your information then fix the situation. Thanks for doing it right! :slight_smile:

I ordered this RC car last year, with 7€ shipping to Germany
http://www.gearbest.com/rc-cars/pp_351315.html

and the box is quite big

now its 7€ cheaper and with free shipping

Hi, store credits? you mean the Gerbest Points or Giftcard?

As to Gearbest points:

You can use points for discount if you have at least 50 points. The discount (from the Points) cannot exceed 30% of the item sub-total cost. (Note: Selected promos may have a different cap.) Coupons cannot be used together with Points to reduce prices.

As to Gearbest giftcard:

The giftcard will be applied to your account by Gearbest staff. Please use it before the data we showed you 20XX-XX-XX.

To use the Giftcard: Please choose a product or some products within the giftcard value. Not allowed to be used with other payment methods.

Good day :wink:

Gearbest

Hi, thank you for your question, we have one special department to regularly check the site for consistency, exactly;)

You now still face the same question about the shipping batteries to US?

Would you clear the cache of your browse, and have a try, then, effective or not?

If not the info as the page said, later, please help me and send me the link of the item, can I?

Would you mind giving us your advice on the thread: USA Registered for Batteries Logistics + GAW

Thank you

Hi, Dear

I am sorry for such a thing— shipping methods charger difference.

Promotions has too many ways, so is the free shipping info now.

Days ago, we made a deal about Utorch UT02 at 29.99$, actually, more than 10$ below the cost.

And some customer had ordered the item with 33.33$.

We know, UT02 normal price is 39.99$ always.

So for those got it at 33.33$ or 39.99$, they might be upset, but for people ordered it with 29.99$, they might feel happy, right?

Haha, really hard to make a 100% balance, but we really wanna make it in dynamic way.

Hope you can understand.

Thank you :wink:

It’s day 16 since I ordered - and this morning the tracking info finally shows it has been ‘accepted’.
I do wish GB had contacted me immediately after my order instead of waiting 10 days for me to contact them. Perhaps that is something that can be improved upon within GB for future shoppers.

Hi, your item has been processed in KUNMING EMS, CHINA at 9:48 am on July 7, 2017.

I sent you the tracking number and tracking site to your BLF inbox, have your check, please.

Kind Regards,

Gearbest

I received it yesterday and it was exactly as pictured. Yay! Even with the minimalist design, it’s well built. Everything is tight and square. I highly recommend the product. Here’s the successful test file on a post-it note. It took about 20 minutes.