GearBest.com Forum FAQ

Dear Gearbest, yours support is fast, but realy they dont’t know nothing about things they sell.

Thank you for your ticket number.

  1. you give me the order number, so I know items you ordered, and can check the shipping methods are effetive or not to your place.
  2. you give me the ticket munber, so I know the one you contact with the customer service center, his or her solution to the problem.
    Things are clear now. Thank you for your kind consideration.
    As to the refund process, please check your PM minutes later.
    Best Regards,
    Gearbest

Hi Gearbest-team,

thank you so much for your first class support !! :+1:

Thats why Gearbest is my favorite onlinestore !

Greets
Carsten

When I look up an order, there’s this “bargraph” that looks like this

o—————o—————o—————o—————o—————o—————o

and goes through different stages, up to “shipped” and then “product dispatch”.

It’s been almost exactly a month since I ordered, and the bargraph goes clear across to “shipped”, but not to the last one, “product dispatch”. I’m not sure what PD means.

Does that mean it’s hung up somewhere, like in customs? Is there any way to “flush” and get it moving if so?

I opened a ticket to ask about this, but figure it may be of interest to others who might be baffled as to what “product dispatch” means. :smiley:

Thanks!

Hi Lightbringer,
if you confirm the delivery of your order, the system show “product dispatch”.

Greets
Carsten

Hi, It’s been a month since you ordered, has not been dispatched?? Serious problem!!!

First of all, please give me your order number by PM, thank you.

It is not a common thing, but do not worry, we are here with you.

Hope Dear customers can give me feedback earlier when you encounter with such a thing.

Thank you.

Gearbest

Done, pm sent. :slight_smile:

I used some GB points on the order bringing down the total, so it didn’t dawn on me that it was sent unregistered.

Cheap things like fidgets, I usually don’t bother with registered mail, but anything 15-20bux or more, I usually do. I saw the “tracking number” given (“AE…”), and it was always “your information hasn’t been updated yet” when I tried looking it up. By the time I saw later that it was unregistered, I couldn’t “upgrade”. :frowning:

Anyway, with that being a flash sale, and burning off quite a few GB points, I’d be deeply saddened if the package got lost or is stuck in customs somewhere, so any help or advice would be appreciated!

(I’ve rarely if ever had any problems receiving GB orders, so I have faith in you guys. :smiley: )

Hi, Dear Gearbest Customers

Thank you for your trust : buy DX80 from Gearbest Site.

But the imalent Team now announce that they will have some improvement to the item: to change all circuit and reproduce it.

The 2nd batch of DX80’s stock will be delayed for dispatch time till next 20~ 30 days.

We are sorry for the CASE.

You can ask for full refund, or if the sales service center do not give you full refund, then please PM me.

If you trust and support both Imalent and Gearbest, we will not let you down.

Best regards,

Gearbest Team.

The attachment file is the screenshoot of Imalent Public document.

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Since GearBest has no shipping options for shipping batteries to the Philippines yet, I would like to share some info I know for other online sellers:

I notice that some AliExpress sellers use “Turkey Post” for shipping 18650 cells to the Philippines (some offer free shipping, and others at a minimal cost).

Banggood seems to use “POS Malaysia” for shipping 18650 cells to the Philippines. (not sure if that really works, because I saw a news update last month (August 2017) about POS Malaysia not allowing lithium-ion batteries on their air parcels…)

Maybe GearBest can look into these 2 options for future shipment of cells to the Philippines.

Hi, Dear BLF Friend,

Thank you so much about sharing the effective ways of shipping calls to Philippines, we tried Turkey Post months ago, but did not updated on the shipping methods options.

I am sorry, I will keep eyes for the program, and keep you informed when we have any move-on, Thank you.

Hi GB, why do not sell some chinese brand like Rough Rider, Marbles etc etc?
They are perfect quality copy of famous american brand like Case, Gec, etc etc

They are cheap, I think you will sell a lot!

Thank you for your kind advice, we will make marketing survey, if possible, we’ll keep cooperation with them:)

Thanks a lot for your advice, Dear

Have a nice day!!!

Hi gearbest,

How about extending discount for CRELANT CH10?

This should be hot and cheap.

how come the gearbest app has very few payment options? there are way more on the website… are we not suppose to use the app for purchases but only for browsing?

Hi, Dear

Which Version you wanna choose to buy? We now have only XM L2 Version Neutral White

https://www.gearbest.com/headlights/pp_261516.html

It was listed on Gearbest site 2 years ago, we have limited stock for the item.

Please check your inbox, we PM you about price details.

Some Items actually have more discount on APP. We wanna attract more users on Gearbest APP. Shopping by Gearbest App, actually, we have still a long road.

The service center and live chat function now are being built.

Hi Gearbest,

I have no PM from you.

I think CRELANT CH10 CREE XM L2 460Lm Waterproof LED Headlamp - CREE XM L2 NEUTRAL WHITE LIGHT…
I am using for closer work.

Thanks

Oh, Dear, I am sorry, my PM was delayed for hours, please check the inbox in our BLF.

Sorry again for my rude behavior.

Hi, Dear all

First, we want to offer my sincerest apologies to you for some Package delayed-arrival.

We apologize for the delay due to the inspection of the parcels.

Parcels recently encounter the strict risk of customs inspection.

We always do our best to take every method to reduce the risk of being checked by the Customs.

If there is unfortunately a delay due to the customs inspection, we will do our best to solve the problem as soon as possible and reduce the delay time package.

So, please wait patiently when your parcels encounter a similar problem.

If you have any questions, please contact our customer service staff in time.

The parcel in the customs inspection from September 1st to September 7th .

We will try to complete the clearance work this week, the customer does not need to pay any extra tariffs.

Thank you for your understanding. Please rest assured that we will do our best to help you.

Best Regards,

Gearbest Team (Logistic Department)

A question for your app programmers:

can you support iOS 7?

For those of us who are old people with old iPhones.