What's Your Thoughts On GEARBEST

Other than their free basic shipping taking forever, they have good deals. I’ve bought several flashlights and upgraded shipping, which sometimes runs over the stated time but they are better than Banggood as far as orders go.

I have only ordered very few items (approx. 15) but they were shipped quickly. Packaging and overall quality of items was good. I would order from them again, now that I have found coupon codes.

THIS is my experience with GearBest. And with several orders since this time…. it still holds true.
Excellent in all ways. :+1:

Never had any problems with GB, but I do worry slightly about shipping times at the moment. They have had some crazy (ie, good for the buyer) deals this month, and if you think that some have 300, even 500 pieces, being snapped up in minutes, that’s a lot to process.

With my recent Banggood purchases I’ve had a shipping notice the day after the order, which is as good as it gets. With the recent GearBest activity I’ve bought 4 things over the last week or so, and not yet received any shipping email.

I would assume (don’t know it though) that Gearbest is now a lot bigger than before, with a lot more employees? How many folks actually work at GB? that would be good to know.

A “day in the life of Gearbest” video would be awesome.

My gripe, if you want to call it that, is that if you have a great sale, eg, that LK 100 charger for 2bux, the shipping with tracking number and insurance could be more than twice the price for the part itself on top of its standalone price, so the only way to not take a beating is to use the free shipping and just have it arrive in a month or two.

If GB would allow multiple purchases of the same item (even 2 or 3), or allow flash sales and coupons to be combined (applying one “erases” the others), you could bundle orders, have tracking, insurance, the works, and still have a nice deal.

It’s especially puzzling if there’s a “warehouse clearance sale”, which I imagine is to sell off the items as quickly as possible to get them out of the warehouse (discontinued?), yet there’s still a 1-per limitation. 1 per order, and 1 per account.

And yeah, as someone mentioned elsewhere, I’ve got 2 orders that are still in “processing” mode for almost a week already. I imagine they’ll be shipped eventually, but it’s a little unnerving not knowing if it’ll be tomorrow or next week.

Other than that, I’ve had good luck with GB so far.

Yes May posted lotsof pics in a GAW once.
Indeed a lot of people working there.

Never got my Nitecore TIP, asking them about refund put me thought a lot of standard questions and they finally offered me to ship again, instead of offering a refund. If I knew it would take 6 months (past 3 plus 3 more until reshipping arrives) I’d have bought it full price from many of the reliable aliexpress sellers I’ve bought flashlight related products from

Back in 2015, I didn’t much care for how long it took between me placing an order and them posting it in the mail. Afterwards, they got better speed-wise, and also on the customer service front. Last purchase (a Ganzo folder) was as spotless and painless as any Banggood purchases I’ve made thus far.

Too bad they don’t ship batteries to my address anymore.

Gearbest shipping time is reasonable and they have moderate offers, yet lately their coupon codes policy changed: plus, their other codes last only few days and you have to ask for them over and over, its frustrating.
Bangood have way better offers and CC policy at this moment

I dont buy much from them now especialy for the reasons mentioned above

can only say positive stuff so far about them no packages lost and usually fast shipping within 2 week stuff arrives.

5 stars from me about Gearbest for both delivery and troubleshooting. Never one package was missed/undelivered. Emails/tickets are always replied. Excellent service.

5 stars for gearbest

reps here Gina gearbest are very helpful

I usually receive my orders in new condition and as described-

When something goes wrong, and it's not often, their customer service has always resolved the issues to my satisfaction-

Other people may have different experiences, but I can't complain-

Gearbest should be avoided at all cost. Here is just one of my bad experiences with gearbest:

I ordered a flashlight which I didn’t receive. After some digging around on other forums I found out that there was a problem with dutch customs. They shipped all items back to Gearbest. A few members of the Dutch forum “gathering of tweakers” had this issue and contacted Gearbest.

I paid for the flashlight partially with store credit which I saved by buying lot stuff from Gearbest. The remaining amount was paid with PayPal. They would not refund me my store credits. And the remaining amount was refunded to my Gearbest wallet. (Although I had asked to refund the amount to my PayPal account.)

The support just acts like they don’t understand my questions. They just ignore the questions and copy past default answers. Other shops like Fasttech have a much better support and answers questions and don’t use stall techniques. It’s much more pleasant to contact their support. In sharp contrast to the Gearbest support, they are very frustrating to deal with.

Anyways I will never buy at their store again and would advise everybody to do the same.

I’m at more than 30 orders now and I’m satisfied with my shopping experience at Gearbest.
Up until now I’ve only had problems with 1 order, and it was favourably dealt with.
Shipping could be faster, but it’s at par with other sites shipping from China.
I really don’t like the geographic limitation on the coupon offers, that are becoming more common.

Noone mentioned it so here I am - in November they hiked shipping costs and removed free shipping from basically all items below $20 (I didn’t order anything more expensive yet).

Not sure of your location but I still get free shipping on everything to USA.
The free shipping may not be the default automated method, but as you proceed to checkout it is always the top check box. I have several 11.11 sale deals on the way that were $1.11 or even $0.99 that shipped free unregistered mail, No Tracking.

I found a frustrating little bug with the website.

I placed an order, with coupon code, and wanted to pay via paypal. Mistakenly hit credit-card. It got “ordered”. Not paid yet, just ordered. I get sent to the “worldpay” page and try to get back to the cart, order-screen, anything to restart from the payment step. Order’s gone from the cart, already ordered. Gaaaah! Try with “continue payment”, always goes to worldpay, no way to back out from that and use a different payment method.

Try to redo the order anew, the coupon’s used-up (didn’t pay, don’t want to chance cancelling it, yet it’s still used-up from the “ordered” yet still-unpaid transaction), can’t get the coupon price anymore. Had to go to the credit-card and continue paying that way, at least if I wanted to get the coupon price.

Frustrating…

I had that once - only the customer support can change the payment method after clicking through the cart. Unfortunately, there doesn’t seem to be an automated way for us consumers to change it.