Ok...GearBest is officially getting on my nerves!


Depends on where you live. PostNL ist pretty fast for me in germany - under 10 days is normal. Plus the package doesn’t get checked by german customs ;)
For tracking I always use http://17track.net/ - the tracking on shopping sites is always a few days behind.

Gearbest tracking has always worked for me. At times, even packages without tracking can be tracked. I ordered approx. 50 items in the last 6-7 months and nothing went missing.

Obviously there is always a case where something can happen when shipping items from overseas. But that can happen with any vendor?

i live just under china, and just above Singapore, their main 2 warehouse

GB ships with NL post. I live in NL and it takes 10 weeks to get here LOL.

1 of my orders from July just showed up and 1 order from July is still not here (both over 60 calendar days or 45 business days to Canada). BRUTAL! Then when I put in a complaint I was made to feel that it must be my fault for not putting in the correct shipping information and/or that I have not contacted my local postal carrier enough about my orders. To their credit, I was given 50 points which is equal to 1USD for my inconvenience. One time when I chose expedited shipping (via DHL at almost 20.00 CDN) for 2 lights, I was notified that 1 light shipped and the other didn’t (after they took my money for shipping). I wouldn’t have paid that amount to have only 1 light shipped. At this point I doubt that I will ever deal with gear best in the future. Hope that others have better experiences with gear best, because as the original poster said, gear best is officially getting on my nerves.

Just my thoughts

china tracking seems to be going down the drain recently especially SG, CN, and HK Post.

No issues with tracking to Australia from either GB or BG.

Lately, for me, fasttech is very much worse than this.

For me it’s this order:

BG -> GB -> AliE -> Ebay -> FT

FastTech is good if you need cheap bare LEDs - but everything else is just “meh”.
They even try to cheat on you with cheap prices but very expensive shipping.
Excample: https://www.fasttech.com/products/0/10037722/8187300-w8-wood-bluetooth-v3-0-speaker
$14.05 Product, cheapest shipping to germany is $15.84…

GearBest has a very nice variety of knifes and mostly good prices - with coupons from the BLF they surely know how to amaze (4 30Q for under 15$ or so)

i hv no problem with BG & GB delivery so far. As long as it reaches me not exceeding 4 weeks I o.k. But sometimes order do get cancel & refunded but its o.k as long as they’re not sending empty boxes I hv no problem. I’m a very patience man :slight_smile:

:person_facepalming: :person_facepalming: :person_facepalming: Dear, NL Post is the common shipping way to most countries, we have to wait for long time.

If the delivery time is delayed, Dear, do not hesitate to let us know, or ask for the dealine delivery time from the service center, you can ask for proper explaination, then :smiley:

Haha, :+1: But, to some degree, we remind you of your customers rights to protect yourself :star:

Dear, still there? Tomorrow I will be offline, But I hope I can handle the case as soon as I can.

I got your problem:

1. 1 order from July is still not here

Dear, would you mind giving me the order number and ticket number by PM?

I will confirm about the shipping address which is right or not.

I will ask about the deadline delivery time about your package, if overed, then you can ask for full refund, Dear.

2. One time you selected expedited shipping via DHL 20.00 CDN for 2 lights,1 light shipped and the other didn’t. And we did not return your shipping cost.

The same way, your order number + Ticket number by PM, Please, so I can locate some info about your problem, and find proper solutions for you.

Personally, we may return parts of your shipping cost, but none?

PS. Dear all, please!!! If you have any peoblems, please contact with us and cope with the problem as soon as we can.

Usually everything has been going fine with GB but now it has been nearly a month when I made a return shipment for a faulty device under warranty and still waiting for my refund. Still no word at all from support.

Also I tried to ask from GB support if I could get my refund to my Paypal account I used to pay for my purchase but they just kept talking about GB wallet and did not give me straight answers despite several times I asked.

Since this was some $130 purchase I don´t want to wait very much longer.

Hi, Dear, I am here:) I got you wanna get refund, but Gearbest staff only promised to give refund to your GB Wallet??

your order number and ticket number, please, especially your ticket number,

let me check who dealt with the problem, why he or she never give you direct answer, fter confirmation, we here, give you direct answer.

Thank you for your feedback, enjoy your weekend:)

Hi,thanks for your reply!

I was first only given 3 options for a refund and straight to Paypal option was not among them so it was unclear if that could be done.

Your GB customer service was friendly but left many open questions.I never got an answer if I would be refunded the return shipping under warranty because if I don`t receive what I originally paid for,I don`t want to be paying 25€ which was the cost of the return shipping method the customer service wanted me to use for an item I cannot use.

I will send you a PM with the info.

Thanks!

I wasn’t going to say anything, but the purchase made July 28th Order No.:WW1707281253175890 (A Skilhunt H03) was missing the packet that contains the spare o-rings and plastic non-magnetic piece the replaces the magnet. I sent an email to Skilhunt and they were no help at all. They told me to contact Gearbest. So here I am Gearbest. Are you going to help me?

Oh Glenn....here ya go.... just for you while ya wait.

Guess what, they never responded. I’m not in the least surprised.