Q8, PMS SEND TO THOSE WITH ISSUES BLF soda can light

[JasonWW]

@teacher

@JasonWW

@DB Custom

Are we having fun yet?

Hey, at least no one has mentioned the springs. Lol

Oh yes they have been…
Right back here……… Q8 #1

All good too. :+1:

And yeesssss… we are having fun. Just rolling with the flow.
.

I meant nothing negative about the springs, like batteries not fitting, too tight or too loose. That kind of thing.

BTW, has anyone tried protected cells to see if they fit?

[willmo]

@Kusie

@Flashy Mike

Same here. I got the message “Waiting to fly away” a few days after the “shipped” message, far before any light reached its destination and the switch led issue became known. Same message up to now.
I dug further into this and realized the site “dpdgroup.hk” (where 17track and other tracking sites get the information about this carriers tracking) has moved to a “domain parking” service about a week ago. For a while 17track displayed a notice telling their tracking information is only a cached one. This notice is currently not displayed but since “dpdgroup.hk” is still not in order I’m pretty sure the tracking information is still the cached one.
I can’t track my ordered lights anywhere else - neither international nor local - and am curious if they are still on there way to my place - or lost.

Same here … ordered two Q8s after receiving the code within 5 minutes, both are shipped with “DPD Hong Kong”, one of them still has the “Hong Kong airport: Waiting to fly away” message, ONE of them definitely arrived in Germany at the local DPD depot, BUT now this:

2017-09-18 07:09 The consignment is for address clarification at the DPD depot Koblenz.

Called DPD depot Koblenz and gave them my tracking number to clarify any address problems but they COULD NOT find my tracking number at all and told me that would not be a DPD parcel number. So I know that Q8 is nearby and can´t reach it. Asked BG for advise but no answer yet.

sigh
K.

Hi Kusie,
I live also near Koblenz, i got my Lamp on Monday and it arrived with Hermes (it came from D-06110 Halle).
Every thing works great.
LG

[The_Miller]

@Flashy Mike

@Kusie

Called DPD depot Koblenz and gave them my tracking number to clarify any address problems but they COULD NOT find my tracking number at all and told me that would not be a DPD parcel number. So I know that Q8 is nearby and can´t reach it. Asked BG for advise but no answer yet.

I have some doubts about their response since I was able to track my parcels at dpdgroup.hk in the beginning and WHOIS names “DPD DYNAMIC PARCEL DISTRIBUTION GMBH & CO. KG” as the domains “Registrant Contact Information”.

PLEASE do not ail Banggood, you will be “helped” by the normal customer support. a stressful experience that will only bring frustration and only solid thing that will come from it about shipping is, “please wait two more weeks and contact your local post office” you know this now, so don’t bother yourself or them

[Theodore41]

I have just received my Q8.It is OK.I see that the green light blinks for 2sec,and then it is stable.I have put 4pcs of 30Qs button top.The last ones from BG,because after that,they changed policy and don’t deliver to Greece.

[Flashy_Mike]

@The Miller

PLEASE do not ail Banggood, you will be “helped” by the normal customer support. a stressful experience that will only bring frustration and only solid thing that will come from it about shipping is, “please wait two more weeks and contact your local post office” you know this now, so don’t bother yourself or them

Sorry to contradict. But demanding extra money for trackable and fast delivery and not fulfilling the paid service is not ok. It’s also a bad idea to use Hermes for local delivery since they currently need an extra week for delivery in my place. If I (and others) don’t tell Banggood they don’t know where to improve.

[The_Miller]

OP updated with:
teacher DOA, solution, DO NOT OPEN OR TRY TO FIX, swap with a good Q8 of Tom, so Tom can investigate and report back in depth. Tom is a true “professional guy”

Flashy Mike, in the case of the Q8 t is best to let us collect all questions so we can give it to people at Banggood who are at a level that something is actually can be done with it. Using the normal customer support is just one ticket that gets answered by a non caring person and that is it. Add a Question for Banggoog, I will put it in OP so others can see it is on the to be reported list and we will make sure it gets to management level of people who do care.
Up to you of course, spend a minute and make 1 post and know it reaches somebody who can and most likely will do something with it stress and frustration 0-1, or start a tedious customer support communication taking a lot of time and knowing the chances of it being really cared about being zero to none and chances of frustration are close to 100

[Theodore41]

@Flashy Mike

@The Miller

PLEASE do not ail Banggood, you will be “helped” by the normal customer support. a stressful experience that will only bring frustration and only solid thing that will come from it about shipping is, “please wait two more weeks and contact your local post office” you know this now, so don’t bother yourself or them

Sorry to contradict. But demanding extra money for trackable and fast delivery and not fulfilling the paid service is not ok. It’s also a bad idea to use Hermes for local delivery since they currently need an extra week for delivery in my place. If I (and others) don’t tell Banggood they don’t know where to improve.

I have a 4 times experience with the Priority mail shipping option of BG,and it is very good.Also,I pay for insurance whenever it is offered.So far,there is not any item lost,although I see that a parcel with 4pcs of 30Qs is delayed and unknown from 08/30,ordered at 08/23 by Priority mail.

[The_Miller]

@feralcomprehension

Both of mine arrived today; they were ordered within minutes of each other the first day they went on sale.

One is perfect so far. The other has a couple issues we’ve seen, and (I believe) a bran-fresh one (lucky me ).

The second issue can be seen in this picture. There’s an obvious flaw in the tube/anodizing. This came out of an absolutely unscathed box, so I don’t believe it occurred in shipping:

Here’s a close up; not sure what caused it tbh but it’s not a simple dent.

Interestingly, the light with the flaws pictured above also has a battery tube that’s not correctly aligned with the head when fully tight.

Almost forgot to react to this.
Alignment is hard, a reason we go for a single long tube for the GT.
That ding, auch, looks like a worker dropped it before packaging on a sharp metal table edge or something.
No other dings and scratches? Glass clean?

[ToyKeeper]

@Lazy-R-us

I’ve been playing with the UI and have a question since you asked JasonWW.

I am back in ramping mode, and have configured Moon mode for the lowest level.
Click and hold starts the light from a low and ramps up - as expected.
Ramping it back down, I get a switch blink at a fairly low level. - as expected.
I can select a level, turn the light off and with a single click I get the remembered mode. - as expected.
However - from off, with a medium click - I get this crazy dim moonlight level (I like it - it just does not seem to be in the cheat sheet or the doc on post 2.) This seems to be the only way to get into this level. I can’t ramp to it at all.
I’m just wondering if this is a know feature or an easter egg?

In this version of Narsil the moon setting does not configure the ramp floor. It basically treats moon as a separate mode from the rest of the ramp.

So, you can configure the brightness of long-press-from-off, but it does not have a way to make the ramp start at a higher or lower level.

[weklund]

For the record … received my Q8 day before yesterday. Switch beacon seemed to work correctly for a few cycles and is now deceased. I hope a fix can be provided with return and repair. Thanks and good luck with the remedy.

[Tom_Tom]

@ToyKeeper

Edit: I did find a potentially-relevant trick on my old Ferrero Rocher light though. I was able to get three brightness levels (high, low, off) from an indicator LED in sleep mode by messing with the pin mode. High and off were fully within spec, but for “low” mode I had to go off the data sheet and do things the MCU didn’t really support. I suspect it might not work on a Q8 though, because it probably relied on the voltage divider resistors which newer drivers don’t have any more.

Maybe set pin high > off
Tristate pin with high value external pulldown resistor > low brightness
Set pin low > LED full brightness

(Or the other way round, if not switching the LED on the low side)

In the off state there would still be the drain through the external (high value) pulldown, but that wouldn’t be a problem for this torch.

I’d quite like to have a really bright “beacon” option, enough for a gentle nightlight.

[nishayume]

Yes i hope the same, fixed shipping switch boards or something not much difficult to do

[The_Miller]

@weklund

For the record … received my Q8 day before yesterday. Switch beacon seemed to work correctly for a few cycles and is now deceased. I hope a fix can be provided with return and repair. Thanks and good luck with the remedy.

Auch
Will add you to the OP later
Please can you take pictures?

[djozz]

@teacher

The Miller…… Received & answered your PM just now when I got up for work. Then I found THIS post & the one above.

All answered in PM…. BUT… just so no one will panic, this appears to be a very easy “”fix”” & just an isolated case of stuff happens.

Gotta get to work……

Since you seem to know the problem and the fix, can we BLF members enjoy the details of what is wrong with your Q8 :weary: ? By stating that your copy is DOA and then staying extremely vague, spreading panic is exactly what you seem to intend.

[weklund]

@The Miller

@weklund

For the record … received my Q8 day before yesterday. Switch beacon seemed to work correctly for a few cycles and is now deceased. I hope a fix can be provided with return and repair. Thanks and good luck with the remedy.

Auch
Will add you to the OP later
Please can you take pictures?

As requested …

[nishayume]

I show pictures of mine too.

[The_Miller]

Thanks
And haha I see the question for pictures may sound like customer support asking for pictures when a product is not arrived
If you have the tools some pics of the switch assembly could be of great help

[weklund]

@The Miller

Thanks
And haha I see the question for pictures may sound like customer support asking for pictures when a product is not arrived
If you have the tools some pics of the switch assembly could be of great help

I believe my light is “A” typical. The wizards in production should be able to dissect and resolve the issue with a sample already in hand. I for one am not prepared to open up my semi functional beauty. I will leave that surgery to the pros.

[The_Miller]

People with not properly functional switch LEDs, can you check if fully charged cells brings the back on?

[RapidLux]

Couple of Q8 pictures. Little bit bad quality, my cam is only 2MP,