Hi, Dear Customer, I am happy here to hear something from you for Gearbest service center improvement advice.
I asked about some of them about their normal way in communication with our Gerabest customers in refund or replacement.
They said, different prople prefer different ways of refund, some would like points, some prefer giftcard, some ask for replacement, or so.
They hold the view: Customers have no time to read about some terms and conditions, so we simplify all possible ways we can help, so we list solution 1, 2 or 3…
……
Hope Dear all, we can kindly understand :person_facepalming: all of us do not wanna waste of our time,
Dear all, after you read about terms and conditions, you can copy some as evidence, and send to the service center staff and say, I prefer the way, I decide.
Then they can catch the focus, and follow your way.
In conclusion, Dear, sorry for our complex preocedure about service terms and conditions.
Hope you can read the terms and conditions before you open a ticket, and you can ask for the way you prefer, they shall follow your choice.
If you are not busy, then you can follow Gearbest service center, step by step, they are ready to help you, always.
Thank you for your klind support and better understanding to them, thank you!