On 22/08/17 I placed orders with KD and FT, FT informed me it would be 10 days until they had the stock, I said OK send when ready and on the 10th day it was shipped with a tracking No for a $10 order, KD said theirs was shipped the same day (22/8) I received the FT order a week ago, still no delivery and no tracking No from KD :confounded:
I ordered a lowly NW XP-l Hi for my Manker U11 before my safari in Africa. I ordered it like 6 weeks before - ample time. It gets to a month and nothing. I speak to Kaidomain and they had forgotten to send it. They apologised and dispatched it the next day, and I accepted that it wouldn’t come in time. Two weeks later, on the very day of me leaving it arrives - but I had no time to do the swap. Mildly irritating at most.
Amazon take 10 days to deliver free orders, they hold onto the order for 9 days and then delivers on the 10th to make delivery so painful that you sign up for Prime.
Well then that is a shame because they do seem to have an excellent selection of lights and parts for us flashaholics. At the very least, I wish they would be less robotic with their customer service responses when they have shipping problems or made a mistake in not shipping. To me, the response I got was very matter of fact, just made it seem like they didn’t really care to make things right and correct the problem. Like I said previously, maybe I’m expecting too much or being unrealistic based on the levels of customer service we get here versus elsewhere in the world… again perhaps something is lost in translation.
They return the money through PP and the dispute will close automatically
Then, with the money you order again
This way you keep PP protection
After closing a dispute, you can not reopen
In your order, you had made 4 different kinds of LED drop in. I am sorry for one of the LED drop in does not in stock and cause the delayed of the package. I know that is the not a excuse for the delayed of your package. And there is China National holiday in the first week of the October. Some LEDs is not arrived on time and we cannot assemble it.
Once the LED drop in is ready, we had arranged to ship out asap.
If you get any problem on your order or shipment, please feel free to contact me in here or send an email to sales@kaidomain.com
We will follow your problem and see what is the matter.
Ban I appreciate the response and I would like my order to be completed. Can you please tell me when I can reasonably expect to receive the order now that it has been delayed? Are we talking another 2 to 4 weeks? Also, does 4px deliver themselves here in the US or do they hand the package over to USPS to deliver like DHL?
It will take around 14 to 20 working days to be delivered. It must leave Hong Kong within 1 to 3 days.
I am difficult to promise when does the package can be delivered to your hand. The deliver time will be affect by the custom or local logistics courier. As i know, they will co-operate with some local logistics company in some places.
OK Ban, thank you for the update. I will keep checking the tracking information. When I am comfortable with the tracking status, I will consider closing the dispute.
The reason it takes a while is because ban makes all the orders as they are ordered and he test the products before sending them out.
So it takes time to build the items!
Unfortunately, the reputable seller decided to save on the shipping price, but fell on time. Well, reputation is easily lost despite the remarkable range of products.