They are trying to get you to give up. Just keep telling them you want a new lense. Did you send a picture showing the problem on the old lens?
If not, do that.
Yes I did, I showed 3 pictures:
- The AR cut off point (purple reflection and no refection)
-What it should look like (AR coating and reflecting purples)
-The spot with no AR coating (No purple reflections)
All 3 images were clear and close up.
Tbh, I was thinking $60 for another MT03 isn’t bad considering how much they are listed. But I don’t really need the same light in the same tint.
I will keep telling them all I need is a glass lens that’s like $5~$10…
Ask in one of the GB forums here? Got some nice reps who might step in to help.
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Sometimes it seems that those who do CS just read from a script, and those are the actions they’re locked into. Might not be their fault, just what they’re allowed to do.
Doing it here on a GB-related forum, the reps probably have more leeway and flexibility.
I tried PM and they advised me to submit a ticket since it is after-sale question… I am giving them my few last patience and hope this can be resolved soon
What is the lens diameter?
You can get up to 76mm ultra clear plastic AR coated lens here:
These are some of the best around and offer better protection from a drop.
If I measured it correctly, it is 68mm
They carry a 68mm 2.2mm or 2.9mm thick. About $9 or $10 dollars.
Maybe you can get ask them for $10 refund so you can buy a new lens?
Do you have the link for me to check it out?
Post 8
I don’t know how I missed that… thanks!
And what are the difference of non-glass lens vs glass? Would the non glass melt?
it says “LED or low heat applications” MT03 doesn’t get melting hot but it’s pretty warm in my book… I actually saw this few days after I found the defect and it’s the non glass lens stopped me from buying.
Shoot a PM to DBCustom. Dale uses these lenses a lot in his hotrod lights. He knows all about them.
Update:
1. Remains the same, return the item and refund (I still pay shipments)
2. Partial refun into my GB wallet of $25 USD (first was $5 then they offered $15 to GB wallet)
3. Keep the item and they will resend a new HaikeLite MY03 for $50 handing fee
Well… why can’t they just send a $5 dollar lens lol :person_facepalming:
Saw some reviewers posted a video that GB did a resend with defected product. And I asked if there was handling fees, and confirmed that they (GB) didn’t ask for handling fees.
Is this because they’re product reviewer? And afraid they’re getting bad reviews online?
TBH… I really think the discussion forums like BLF etc can do as much or more impacts…
So then just review the light. <cackle>
Have you tried contacting Haikelite about buying a new lens?
Maybe just take the $25 credit and buy a new lens from Haikelite or that UCLp unit. Then buy whatever you want with the credit. Seems like a good option.
As they are not the mfg just a distributor. they don’t have “parts” if they take a lens out and send it to you (a convoluted process in china it seems) then they have a light with no lens and its bad/dead inventory. so disassembling and parting out inventory is what they want to avoid at all costs.
Take the money and buy what you want. $25 should cover any thing you choose.
Ooh, 25bux is way better’n 5bux. Yeah, you can get quite a nice piece of glass for that. And more.
They would not do that. They would arrange to have Haikilite send you a lens, but maybe they can’t for some reason. I’m sure a lens from Haikelite is way less than $25 so they must have some type of trouble arranging that.
I know Haikelite sometimes won’t answer emails for days or even a week.
I too would take the $25 credit and buy a uclp. You should get it quick as well since the are in the US.
Thanks for the advice guys! And I did emailed HaikeLite ( 2 times, one on their site and one with direct copy of the email address) No replies.
The thing with 25$ credit is that I can only use on GB website… it’s not a cash refund back to my bank.
If they want to send me a new light I am not paying $50 for it. I will keep on trying and keep updates posted.
Surely you need some batteries or a new light maybe? Ha ha, I have no problem spending money at GB.