What's Your Thoughts On GEARBEST

Noone mentioned it so here I am - in November they hiked shipping costs and removed free shipping from basically all items below $20 (I didn’t order anything more expensive yet).

Not sure of your location but I still get free shipping on everything to USA.
The free shipping may not be the default automated method, but as you proceed to checkout it is always the top check box. I have several 11.11 sale deals on the way that were $1.11 or even $0.99 that shipped free unregistered mail, No Tracking.

I found a frustrating little bug with the website.

I placed an order, with coupon code, and wanted to pay via paypal. Mistakenly hit credit-card. It got “ordered”. Not paid yet, just ordered. I get sent to the “worldpay” page and try to get back to the cart, order-screen, anything to restart from the payment step. Order’s gone from the cart, already ordered. Gaaaah! Try with “continue payment”, always goes to worldpay, no way to back out from that and use a different payment method.

Try to redo the order anew, the coupon’s used-up (didn’t pay, don’t want to chance cancelling it, yet it’s still used-up from the “ordered” yet still-unpaid transaction), can’t get the coupon price anymore. Had to go to the credit-card and continue paying that way, at least if I wanted to get the coupon price.

Frustrating…

I had that once - only the customer support can change the payment method after clicking through the cart. Unfortunately, there doesn’t seem to be an automated way for us consumers to change it.

I think if you can catch coupon deals, their prices are outstanding. I have place 134 orders from them. Out of those, several NEVER ARRIVED. I make a complaint, they stall as long as they cvan and then about 50% of the time I am offered points or gearbest $$ or some other form of compensation. It’s very frustrating.
I have had much worse experiences with Tmart and DX.
AliExpress: I absolutely REFUSE to EVER BUY FROM AGAIN!! they ripped me off 3x.

Now it’s gearbest, Banggood or Fasttech.

Dealing with Chinese vendors is sometimes sketchy at best.

At this point, I think I’m going to always default to PP, even in “guest mode” where I can pay by any card I want.

I figured GB gets more bux directly than via PP taking its “cut”, but if that’s what I gotta do, then that’s what I gotta do.

Phantom23 is correct. No more free shipping possible in checkout box on items I ordered this month.
Cheapest option for Netherland is €0.94. A special deal on a small item is not so special any more.

Never a problem with GB… they are outstanding!!!

have 2 orders that just exceeded the delivery window, gets very annoying especially this time of year, I used PP and sprung for the insurance, hoping they show up soon, but sometimes I think it’s not worth the hassle of using GB

I like GB and a lot! Great (Zanflare) deals that cannot be found elsewhere. Only one item went missing, a dollar 99 cent Lii100. Too bad, but I saved a ton of cash with Gearbest, so that’s just part of the equation. But yeah, I haven’t dealt with after sale service yet.

I bought the same item in October and I paid nothing for registered shipping (Belgium Registered). That’s how it looks right now:

For me, it’s getting worse and worse with GB……at the moment 6 missing/lost items. Zanflare F1, Xiaomi Yeelight Night Light , LiitoKala charger and a couple of Nitecore Tubes. They were meant to be Christmas gifts. Now I have empty hands…All of them sent through Azerbaijan Post and all of them missing now 60 and more days (first one missing from September 11!)….very suspicious!
Customer Service keeps repeating pointless apologies and “This is why we have set this timeframe November 14 then November 29, 2017” phrases….etc. Actually, no real help. I have never experienced something like this before.

If you get a chance, do not use Azerbaijan post. It might be the 0.00$ shipping option but the only items I bought with this service took almost 2 months to reach my place.

When you actually need the item in a reasonable amount of time (say, 1 month) please try avoiding Azerbaijan post.

Agree! Current record stands at 123 days waiting before delivery (yes it finally arrived).

Unfortunately, now I know…

Have you tried to contact Paypal to resolve that or you just waited calmly?

I have made close to 20 purchase from gearbest, received every one in under 2 weeks, except 1 that took a month but I choose the free postage option. if you are purchasing within Australia I highly recommend the ‘AU EXPRESS’ shipping method.

That’s bad. I’ve got a herd of cheap items coming my way the cheapest way; not Azerbaijan Post though, but Europe Railway. I will see how that turns out.

Tell you the truth, it was holiday-time (for PostNL). Even registered parcels fell between the cracks.
Had to put in much effort myself to get those. So I forgot the rest , I guess. But it was a pleasant surprise :blush:

GB==Fasttech 2012

Initially it wasn’t bad, as I got everything I ordered, but only lately I have a spate of MIA items.

They all track fine, up to “US, the transfer of customs”, and then drop off the planet.

I’ll still wait the recommended time, then see what GB says, and then only as a last resort contact the card company.

I’d still rather get the goods than a refund, because there’s no more sale anymore. That stinks.