He’s been holding on to this grudge for several years.
https://www.reddit.com/r/flashlight/comments/7j5wu9/why_you_should_never_get_an_armytek/
I had a bad Klarus Mi7 that I bought from Gearbest. Gearbest’s idea of customer service was that they would give me a $5 credit if I’d keep the defective light. Contacted Klarus and they said to deal with Gearbest. Now THAT’S customer service. NAWT
Nice catch. The dates on his screenshot emails are over 3 years old.
Still being angry about being asked to return defective product 3 years later, enough to make posts on multiple websites, is incredibly odd.
I hope reading this doesn’t make him mad. Might flare up sometime in 2020. 
Me, I prefer it the way Fasttech does it for DOAs. Send an image of the receipt for postage, they refund that amount to the card you used to buy it.
Dunno how long is the warranty, but anything beyond DOA, yeah, you’d probably be expected to front some of the postage. I think even Mag stipulates that you send the dead light on your own dime, even if it’s ruined by alkaleaks, if you deep-fry it, use it to drive nails when you can’t find your hammer, etc.
Yeah this person clearly has no idea how warranties and returns work.
That was very hassle free.
Hopefully they don’t give him anything in return after that very rude email at the end.
Ummm, “foxy tit”? Really?
:person_facepalming:
Oooookay.
Why are you trolling? What is your problem?
Do YOU own an Armytek light?
All your posts here until now are rather useless and just making this thread more difficult to read.
Does it matter?
You want to know about ArmyTek? A quick visit to their website might help.
https://www.armytek.com/contact/about-armytek.html
Yes your question is clear, but is rather useless. You are intentionally trolling.
Have you ever heard of Apple? They are US company (their products are designed in the US). Yet their iPhones are made in China.
Where something is made makes no difference. Only how good it actually is.
The company was established in canada, operates from canada, and ships the products from canada.
Idk if they are assembled here, but they obviously are manufactured in another country like pretty much everything these days.
I am in the process of returning a light now. They are definitely reasonable. Even offered me $15 in accessories to offset the shipping cost. It was a few weeks ago I think I was quoted between $30 and $40 closer to 40.
I did not ship. I will repack in a different box and send either ups or USPS . whichever is cheaper.
Does anyone know cheapest way to ship from USA to Canada?
I have already received a new wizard pro. My last one switch failed but they sent me an upgraded model maybe my old one was not fixable?
The predator I sent them to fix was upgraded as well. But the one they sent me must have slipped QC and I am sending it back for repair.
Somewhere on the Armytek website they clearly state they have a factory in China. China can and does make quality goods; the aforementioned iPhones are a prime example as are Lenovo PC’s. China also produces items of dubious quality, often because someone demanded a certain product be produced for a low price.
Left a good job in the city
Workin’ for the Man every night and day
But I never lost one minute of sleep
Worrying ’bout the way things might have been
Big wheel keep on turning
Proud Mary keep on burning
And we’re trolling, trolling, trolling
……on the forum
Aren’t you supposed to be finishing a book case so you can post pictures of it here? Go on get out of here and back to work. 
Borderline abusive customer, service issue or not.
64% margin is very little.
Most of the stuff you buy from a store has been marked up several hundred or thousand percent since it was mass produced in china.
I think you have a very flawed understanding of how R&D, production, and resale all work together to create profit (which is what the goal of a company is).
Anyway, this topic isn’t about apple, maybe don’t derail the thread with your overflowing hate towards just another company.
Here is what i see going on, customer has broken light, reaches out to manufacturer, manufacturer says send it to us and we will send a replacement and an accessory to cover the cost of shipping, customer doesn’t like having to spend more money.
Many large retailers will cover the cost of return shipping, but smaller ones typically don’t. Armytek came up with a different solution then not paying for return shipping, an accessory as compensation. Better then nothing, and i suspect it cuts their cost since they pay wholesale for the accessory but most most other small companies say return shipping is on the customer.
Customer is not happy and wants the return shipping cost paid by the company as would often happen from a large retailer (which Armytek is not).
This Canada/China business has nothing to do with this issue, but for the record as i understand it Armytek is a Canadian company run out of someone’s house who contracts their items to be made in China and sells the item typically directly shipped to the customer from China. This may affect the quality but is not directly relevant unless a majority of their items have a production or design defect related to location of manufacture (keeping in mind no matter where a product is made it will have a defect rate above zero).