They actually told me once to be eligible for a refund, I had to close my paypal dispute. HAHA! yea right.
I just opened a PayPal case on my incomplete order. They still have not issued a credit. I found a Trustfire TR-1200 here in the states for $36.50 and it will be here tomorrow.
I have never had a problem with DX before, but then again, I have never ordered so close after the chinese new year. I should have waited till march or april. I placed an order with them a few days ago. I made sure all the items were showing (ship in 2-3 days). DX states that those items are actually in stock and the items that show (ship in 5-7 days) are not in stock.
Well it did me no good. BACKORDER. I imagine DX was swamped during the holidays, but I am betting it's more of a matter of having way too many orders to fulfill.
I have tried to contact them, but with no reply and I have requested my money back, but of course, with no reply. Luckily I purchased with my Discover, (not using a paypal account), so I will just call Discover and get my money back, no matter if DX pays back or not.
I never use paypal directly, it takes months, if ever, to get a dispute done when dealing with these overseas vendors. I believe they count on that. Probably that free money from orders not shipped helps to cover their overhead.
Anyhow, never again. Very soon, I will have to quit the modding, since DX is the only vendor selling many of the items I need. (Yes I found out that many of the other sellers are actually "resellers" and they are getting their parts from DX), so no one actually has them, even though everyone shows they are in stock.
My thoughts exactly. Looking at how all my orders are stuck, even on cheap regular items, makes me ponder on this. Claiming everything in stock, once they got hold of your money, it sits there for months on backorder. WHY? It's like they're forcing us to lend them money without charge! It's looking more and more like they're doing this on purpose.
Worse still, we're the ones paying finance charges on our cards for the money DX sits on. Granted, we get our money back months afterwards, but DX already has that money interest-free for that time. Multiply by thousands of users they con thought "In stock" thing, it adds up real huge!
Ya, DX sucks much of the time. Expect it, if you plan to do business with them.
Buyer beware, plan to wait over a month for your order to even ship. They close for a week for holidays, but don't advise customers on the front page of this and keep taking orders.
The forum MODs treat people rudely most of the time. If you write a complaint that the product you paid for should have been shipped by now, they say, "It's *only* been 10 business days since you ordered." Like it is not reasonable to expect service within two weeks of paying and ordering your product.
The forum MODs threaten to ban you from the forums if you post about how the price is too high on an item, but they allow postings saying the price is good.
The forum MODs remove posting that are complaints, so what you see in the forums is not a real picture of customer experiences. They pin a "positive responses" thread at the top to show a fake impression of happy customers.
Most of the products they list are vastly overpriced junk. You can find most items in a dollar store for cheaper. There are a few gems for cheap there, but you have to be ready to put up with all the other annoying crap that goes with it.
2 in 10 items I've purchased from DX over the years are dead on arrival, faulty, or break within a short period of time.
I would NEVER buy anything over 10-20 dollars of value from them.
I guess most of you know about the time it takes from dx to ship your order.
So, here is mine:
Ordered on 26/12 and on 22/01 without any email of something like that,the order was in the same status.
I canceled the order.
12 days later, i checked to see if i had a refund or something like that. NOTHNG!!!
I made a dispute in paypal, wrote my comments and waited for DX reply.THEY NEVER REPLIED!!!
So, after 10 days of no reply from them, i filled a claim to paypal.
Now, i got a refund from paypal. Paypal standed up to my expectations. Thanks!
I think that the huge sales of DX has made them really arrogant with their customer service. So, before checking the best price, check to find a good dealer too!!!
I cant make any orders with DX
Every time it goes to the check out after going to paypal it gets a error.
You are probably better off. I placed an order and paid via paypal on 1/13/2012 figuring I had a week before the holiday. All items were marked in stock. I just now got confirmation that my order had shipped 2/16/2012. Over a month to process with a week before the holiday and 16 days after before they got off their ass and sent it.
My advice is, if it is available anywhere else, buy it there first. DX has gotten so they lie about "In stock" items and their already poor delivery times just keep getting longer.
Yikes, I just bought a $3.00 lighter from them...I hope its okay.
An order I placed on 1/4/12 was partially shipped. I canceled the light that didn't show up. They just refunded the entire order...sweeeeet!! The light was a Trustfire TR-1200 and I found it here in the states and got it priority mail in 2 days and it was only $2 more than DX wanted. If you can find an item elsewhere...buy it.
Nice find Pooh-Bah!!
It is universilly known that DX have slow shipment. The cheap price attract us to buy the cool gagets here. The slow shipment trouble us a lot. I just see a video about DX. The title is DX never forget to speed up the dispatch You can see more here. http://blog.dealextreme.com/?p=6875 They said they have already set up their new warehouse. I definitely hope they can really improve their shipping speed. This is all we wanted.
My complaint is that I waited a month for a flashlight to arrive and they never had it in stock and don't know when they will. Don't take my money and keep it for 6 weeks and make me fight to get it back.
whose we? ;)
anyway, very nice video, thanks!!
Yeah, that's pretty much it. Processing delays are acceptable, we understand busy seasons and all that. But DX issue is different, they pretty much claim everything is in stock but only tell you backorder AFTER you pay. You don't know when the item will be in stock, the order just held indefinitely. In stock in 2 weeks? 4 weeks? A month? 2 months? Who knows. In the meantime, they'll be happy to keep your hard-earned money for you :P
Seriously, would you order knowing this beforehand? No? Then you see honesty is the issue here, and not just busy season and late processing.
finally I cancelled my jacob A60 through their Customer Service Express,
and 2 hours later the refund appeared in my paypal account. That was fast.
I ordered two items on Thursday night and got a e-mail this morning (Saturday) telling me my items have been shipped. Looks great so far but will have to wait for a rating.
Keith
FULL refund? Exactly the same amount you paid? If so, that's good. In my case, 2/2 times DX tried to refund only 96% of paid amount. I don't know why. Almost like DX trying to blame or penalize me for cancelling despite they are the one that is unable to fulfill their end of the deal.
Luckily PP don't allow that kind of nonsense. Thanks to DX, I experience my first PP dispute and my first PP claim, and PP really do came through with its buyer protection. Phew.
Yeah, full, am I lucky?
I have just opened an account with them and placed an order. But I cannot get into my account to check the order status. I have no order number it does not recognise my Paypal invoice number (which DX gave me) and as I cannot get into my account I cannot contact them, or don't seem able to.
Is it normally like this?
Marc.