I guess most of you know about the time it takes from dx to ship your order.
So, here is mine:
Ordered on 26/12 and on 22/01 without any email of something like that,the order was in the same status.
I canceled the order.
12 days later, i checked to see if i had a refund or something like that. NOTHNG!!!
I made a dispute in paypal, wrote my comments and waited for DX reply.THEY NEVER REPLIED!!!
So, after 10 days of no reply from them, i filled a claim to paypal.
Now, i got a refund from paypal. Paypal standed up to my expectations. Thanks!
I think that the huge sales of DX has made them really arrogant with their customer service. So, before checking the best price, check to find a good dealer too!!!
You are probably better off. I placed an order and paid via paypal on 1/13/2012 figuring I had a week before the holiday. All items were marked in stock. I just now got confirmation that my order had shipped 2/16/2012. Over a month to process with a week before the holiday and 16 days after before they got off their ass and sent it.
My advice is, if it is available anywhere else, buy it there first. DX has gotten so they lie about "In stock" items and their already poor delivery times just keep getting longer.
An order I placed on 1/4/12 was partially shipped. I canceled the light that didn't show up. They just refunded the entire order...sweeeeet!! The light was a Trustfire TR-1200 and I found it here in the states and got it priority mail in 2 days and it was only $2 more than DX wanted. If you can find an item elsewhere...buy it.
It is universilly known that DX have slow shipment. The cheap price attract us to buy the cool gagets here. The slow shipment trouble us a lot. I just see a video about DX. The title is DX never forget to speed up the dispatch You can see more here. http://blog.dealextreme.com/?p=6875 They said they have already set up their new warehouse. I definitely hope they can really improve their shipping speed. This is all we wanted.
My complaint is that I waited a month for a flashlight to arrive and they never had it in stock and don't know when they will. Don't take my money and keep it for 6 weeks and make me fight to get it back.
Yeah, that's pretty much it. Processing delays are acceptable, we understand busy seasons and all that. But DX issue is different, they pretty much claim everything is in stock but only tell you backorder AFTER you pay. You don't know when the item will be in stock, the order just held indefinitely. In stock in 2 weeks? 4 weeks? A month? 2 months? Who knows. In the meantime, they'll be happy to keep your hard-earned money for you :P
Seriously, would you order knowing this beforehand? No? Then you see honesty is the issue here, and not just busy season and late processing.
I ordered two items on Thursday night and got a e-mail this morning (Saturday) telling me my items have been shipped. Looks great so far but will have to wait for a rating.
FULL refund? Exactly the same amount you paid? If so, that's good. In my case, 2/2 times DX tried to refund only 96% of paid amount. I don't know why. Almost like DX trying to blame or penalize me for cancelling despite they are the one that is unable to fulfill their end of the deal.
Luckily PP don't allow that kind of nonsense. Thanks to DX, I experience my first PP dispute and my first PP claim, and PP really do came through with its buyer protection. Phew.
I have just opened an account with them and placed an order. But I cannot get into my account to check the order status. I have no order number it does not recognise my Paypal invoice number (which DX gave me) and as I cannot get into my account I cannot contact them, or don't seem able to. Is it normally like this?
I have a couple of CSE tickets in with DX right now, trying to get paid for some referral points. They now have a notice up saying it will be 7-10 days before they can even respond to a customer service ticket. That's amazing! I get impatient waiting 24 hours. Anyway, I haven't even gotten a response to my last two tickets, one of which is 10 days old and the other is 18 days old.
Hi. I ordered some flashlights on 14 January and products are still not shipped. Not sure if this is normal, but never had such experiences with other online dealers. Maybe they have low prices, but I think that when you make an order at dealextreme, it may happen to have the products in your hand after some months. So in my opinion, I prefer to pay a bit more and have the products shipped in a decent time.
Your the only lucky one so far. First they tell me 5-7 days for a refund, now I was told 1 to 10 days. They like taking your money fast, but to get it back? Ha!
Is it normally like this?