FULL refund? Exactly the same amount you paid? If so, that's good. In my case, 2/2 times DX tried to refund only 96% of paid amount. I don't know why. Almost like DX trying to blame or penalize me for cancelling despite they are the one that is unable to fulfill their end of the deal.
Luckily PP don't allow that kind of nonsense. Thanks to DX, I experience my first PP dispute and my first PP claim, and PP really do came through with its buyer protection. Phew.
I have just opened an account with them and placed an order. But I cannot get into my account to check the order status. I have no order number it does not recognise my Paypal invoice number (which DX gave me) and as I cannot get into my account I cannot contact them, or don't seem able to. Is it normally like this?
I have a couple of CSE tickets in with DX right now, trying to get paid for some referral points. They now have a notice up saying it will be 7-10 days before they can even respond to a customer service ticket. That's amazing! I get impatient waiting 24 hours. Anyway, I haven't even gotten a response to my last two tickets, one of which is 10 days old and the other is 18 days old.
Hi. I ordered some flashlights on 14 January and products are still not shipped. Not sure if this is normal, but never had such experiences with other online dealers. Maybe they have low prices, but I think that when you make an order at dealextreme, it may happen to have the products in your hand after some months. So in my opinion, I prefer to pay a bit more and have the products shipped in a decent time.
Your the only lucky one so far. First they tell me 5-7 days for a refund, now I was told 1 to 10 days. They like taking your money fast, but to get it back? Ha!
To be fair, I have to say that everything I've ordered from DX has - eventually - arrived and worked properly (more or less). But I've read enough negative DX experiences in this thread alone to realise that I've been lucky with them, just like others seem to have been with DD. I'm not one of those, and I can't see myself using DD ever again.
As for DX, the looong wait, coupled with so much uncertainty, means that from now on I'll only order from them items that (1) I can't find anywhere else (2) I'm not in a hurry for, and (3) Are cheap enough that losing the money wouldn't matter. And I mean cheap to start with, not just a bit cheaper at DX. Like others, I'd rather pay more for faster, reliable service. If that sounds harsh after my opening comment, I mean reliable as in getting order/shipping confirmation emails, getting my own emails replied to, not having to wait 6 or 7 weeks for an item that I wasn't told would be back-ordered, etc etc..
Does DX's live help actually work? i have been trying to get through to them for 3 days. Today I sat there waiting for 45 mins, whilst a message kept popping up on screen, saying something like 'get lost, we're busy talking to other idiots'.
It is said that the items shipping from far east all have long delivery shipping time. That troubles us a lot. They already set up some oversea warehouse. But that just in US,UK,AU. We don't know if the situation can improve if they establish more warehouse.
Heard from my friends, the items bought from other far east shopping website have same shipping trouble.
I have cancelled the last couple of orders from DX because they didn't ship after a week. I ordered some 14500's from them. One week of "payment confirmed" and now another week of "preparing shipment".
I'm ready to give DX the AVOID label. Maybe I'll do a poll . . .
I'm not sure what has happened at DX? They were always slow shipping and had the occasional DOA bu not shipping lights before the Paypal 45 day mark is a joke.