Rating: Dealextreme.com

Someone needs to keep score....

Someone ought to; whats worse DX or DD. Hey maybe that would make a good survey? Which would you rather use (or not).

too offtopic if people begin to blah. feel free to open a new thread ;)

Hi. I ordered some flashlights on 14 January and products are still not shipped. Not sure if this is normal, but never had such experiences with other online dealers. Maybe they have low prices, but I think that when you make an order at dealextreme, it may happen to have the products in your hand after some months. So in my opinion, I prefer to pay a bit more and have the products shipped in a decent time.

Your the only lucky one so far. First they tell me 5-7 days for a refund, now I was told 1 to 10 days. They like taking your money fast, but to get it back? Ha!

To be fair, I have to say that everything I've ordered from DX has - eventually - arrived and worked properly (more or less). But I've read enough negative DX experiences in this thread alone to realise that I've been lucky with them, just like others seem to have been with DD. I'm not one of those, and I can't see myself using DD ever again.

As for DX, the looong wait, coupled with so much uncertainty, means that from now on I'll only order from them items that (1) I can't find anywhere else (2) I'm not in a hurry for, and (3) Are cheap enough that losing the money wouldn't matter. And I mean cheap to start with, not just a bit cheaper at DX. Like others, I'd rather pay more for faster, reliable service. If that sounds harsh after my opening comment, I mean reliable as in getting order/shipping confirmation emails, getting my own emails replied to, not having to wait 6 or 7 weeks for an item that I wasn't told would be back-ordered, etc etc..

Does DX's live help actually work? i have been trying to get through to them for 3 days. Today I sat there waiting for 45 mins, whilst a message kept popping up on screen, saying something like 'get lost, we're busy talking to other idiots'.

Strange CS system.

Marc.

I think I am giving up with DX, please check the post I opened in the DX forum to figure it out..

http://club.dealextreme.com/forums/Forums.dx/threadid.1124715

I opened ticket 8.2.. They respond today

ARG!!! just wanted to vent. oh and it only took an hour wait time on live chat just now.

I will cut of my hands before I order from DX again. They told paypal they shipped my order when it clearly shows they didn't.

I give up. 7 items = 1 dispute, 1 claim, 3 unprocessed still after 2 months, 1 shipped OK, 1 shipped DOA!

Is it this hard to run a business, DX? 1 good shipment out of 7 is pretty horrible record by any standard, no matter how cheap you are.

Yeah I gave up too .. activating my cards purchase protection.

There seems to be so many complaints about DX.

It is said that the items shipping from far east all have long delivery shipping time. That troubles us a lot. They already set up some oversea warehouse. But that just in US,UK,AU. We don't know if the situation can improve if they establish more warehouse.

Heard from my friends, the items bought from other far east shopping website have same shipping trouble.

Several days ago, i see a video about them.

hope they really do this.

Dealextreme is glad to inform me, that my item has been shipped now.

Thas what I got today in my email account.

The problem: I didn't know, what I ordered. So I had to look it up.

It is a batterycase that I ordered LAST YEAR!!!

Never again..

I have cancelled the last couple of orders from DX because they didn't ship after a week. I ordered some 14500's from them. One week of "payment confirmed" and now another week of "preparing shipment".

I'm ready to give DX the AVOID label. Maybe I'll do a poll . . .

I'm not sure what has happened at DX? They were always slow shipping and had the occasional DOA bu not shipping lights before the Paypal 45 day mark is a joke.

I have not receive the magnets that I order from DX back in February! |(

Maybe your package is stuck to the inside of a mailbox somewhere?

I ordered an item mid-February and only got shipped on March 30. Until they shape up, I'm not buying anything from them again.

horrible shipping, one item isn't even shipped after 1 month...